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Automatic restarts / Freezing / Can't defrag


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#1 rascott

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Posted 22 November 2010 - 09:58 PM

Did a lot of work trying to repair freezing trouble and defrag issues:(http://www.bleepingcomputer.com/forums/topic356295.html/page__view__findpost__p__2009555)
Things improved but now POW! Getting automatic restarts and a blue screen that has a lot of words on it but disappears before it can be read (...windows can not...) I am now working in safe mode since it is the only way. Requesting assistance.

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#2 dc3

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Posted 23 November 2010 - 04:38 AM

If you stop the automatic restarts the error message will appear and stay. To stop the restarts press and hold F8 when the computer is beginning to start up to access the Advanced Boot Options and click on Disable auto restart on error.

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#3 rascott

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Posted 23 November 2010 - 10:15 AM

At office today. Will execute instructions this evening and post blue screen information. Thank you

#4 rascott

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Posted 23 November 2010 - 11:20 PM

Blue screen info:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you’ve seen this stop error screen restart your computer. If this screen appears again follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in stop message disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press f8 to select Advanced Startup Options, and then select safe mode.
Technical information:
***STOP: 0X0000008E (0XC0000005, 0X80570376, 0XF778E99C, 0X00000000)
Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator of technical support group for further assistance.




O.K. It tells me to contact my technical support group.
Since I'm a neophyte I await further instruction.

Thank You
Ross

#5 dc3

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Posted 25 November 2010 - 10:45 AM

When you first start the computer begin pressing F8 like you do to boot int Safe Mode, but rather than choosing Safe Mode click on Last Known Good Configuration.

If this fails to solve the problem boot back into Safe Mode and run chkdsk c: /p .

Go to Start, click on Run, and type cmd in the box and then click OK.
When the black page with white lettering opens copy and paste or type in the command chkdsk c: /p and press enter on your keyboard.

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#6 rascott

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Posted 26 November 2010 - 01:56 PM

Ran 'Last Known Good Configuration'
no change
Ran 'chkdsk c: /p' in safe mode
black screen stated /p improper paramiter. ran chkdsk c:
it ran throuh 1 through 3 then it told me to run chkdsk /f - which I did - no change

Next?

#7 dc3

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Posted 26 November 2010 - 07:46 PM

The other suggested solution by MS requires a installation disk to repair this. Do have this disk?

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#8 rascott

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Posted 26 November 2010 - 09:13 PM

I have most all the disks.
Which one are we looking for?

#9 dc3

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Posted 26 November 2010 - 10:06 PM

What is the make and model of this computer?

The installation disk is what I'm hoping you have, with this you can access the recovery console or do a repair installation.

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#10 rascott

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Posted 27 November 2010 - 09:40 PM

I am having increasing difficulty not freezing up so if I am slow in reply I hope you understand.
Computer was built by our local computer store not a brand name.
I really am a neophite at all of this so I may need step by step instructions as we go along,hope you don't mind. I believe I follow directions well and am well aware of the fact you are doing this out of the goodness of your heart. So here is the info i think you are asking for:


DDS (Ver_10-11-27.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 8/14/2008 3:48:59 PM
System Uptime: 11/27/2010 6:09:23 PM (0 hours ago)

Motherboard: | | nVidia-nForce
Processor: AMD Athlon™ | Socket A | 1193/100mhz

#11 dc3

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Posted 27 November 2010 - 11:35 PM

No problem, I'll make this as simple as possible. I have detailed instructions just for situations like this.

I was asking about the make and model because some retail computers have partitions or disks which will take the computer bake to the way it came from the factory. To use this would mean the loss of all of you data and applications that you installed since getting it. The good news is that being a custom build you should have the installation disk for Windows XP Home which will allow us to use the Recovery Console or do a repair installation. Neither of these will affect your data or applications.

So... do you have this disk?

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#12 rascott

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Posted 28 November 2010 - 09:51 PM

Yes I have Windows XP Home Edition Version (Upgrade) 2002 which includes Service Pack 2. Also included is the product key. I even have the package which tells me how to trouble shoot 'Stop Errors'
Have tried running AVG, it freezes up before completion.
When my wife saw that part about the good news she said "yippee!"

Thanks
Ross

#13 dc3

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Posted 29 November 2010 - 02:58 AM

As soon as possible you should download and install SP3. As of last July Microsoft quit support on computers using Windows XP without SP3.

Do you know anyone that you can borrow the installation disk from. It will need to be a retail copy and be the same version as yours, eg. XP Home.

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#14 rascott

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Posted 29 November 2010 - 09:23 PM

Did some research and did Run: winver and found that we have SP3---Version5.1(build 2600.xpsp_sp3_gdr.100427-1636: Service Pack 3)
Will this be of any help for us?

Ross

#15 rascott

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Posted 02 December 2010 - 12:36 AM

Did some research on MS support and did the STOP Error: 0x0000008e
search and they are suggesting:

This behavior may occur if one of the following conditions is true:
One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
The RAM configuration is incompatible with Windows XP.

Now I'm thinking that it is Faulty since it was working. They go on to say:

To troubleshoot this behavior, follow these steps:
Remove some of the memory modules that are installed on the computer. Leave at least the RAM that is required for the computer to start and run Windows XP.

The recommended RAM to run Windows XP is 128 megabytes (MB). The minimum is 64 MB, and the maximum is 4 gigabytes.

For example, if two 256-MB memory modules are installed on your computer, remove one of the memory modules.
Restart your computer, and then run the Setup program:
Insert the Windows XP Setup CD-ROM in the CD-ROM drive, start the computer, and then click OK to select the first option screen to install a copy of Windows XP.
Click Accept, and then follow the instructions on the screen to complete the Windows XP installation.
If you again receive the error message that is mentioned in the "Symptoms" section, go to step 4.
Remove a different memory module, or install the RAM in a different memory slot.
Restart your computer, and then rerun Setup.

You may have to restart your computer several times to identify the specific memory modules that are not working correctly.


Is this something I should do not knowing what I am really doing. It seems simple enough but......

Ross




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