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XP random crashing


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#1 johnd1963

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Posted 22 November 2010 - 05:42 PM

Hi
New here obviously.
I got a pc that keeps randomly crashing. Sometimes it goes straight to reboot and sometimes it just freezes. Sometimes it works fine for hours. Doesn't make any difference whether I'm online or off. Maybe graphics drivers but tried all updates and no joy, (online 3D games and vid streaming work great at times but then all of a sudden - kaput)
I've tried all the usual, ie every registry check program under the sun etc..but no luck. I've tried checkdsk, and I even tried reloading XP but the freeking thing just froze even then!! Fortunately the hd was not overwritten, so I am still running.
I got a hijackthis log but where do I post it? And any other suggestions would be so, so much appreciated.

Windows XP Pro SP3

Thanks guys

John

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#2 Budapest

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Posted 22 November 2010 - 05:46 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 johnd1963

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Posted 22 November 2010 - 06:12 PM

Hi thanks for coming back, errmm - here's the log:

Vino's Event Viewer v01c run on Windows XP in English
Report run at 22/11/2010 11:08:44 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type

#4 Budapest

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Posted 22 November 2010 - 06:16 PM

Not much to go on there.

Go Start > Run and type "eventvwr.msc" (without the quotes). Click on Application and select the most recent winlogon entry. It should give the chkdsk log. Post the log in your next reply.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 johnd1963

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Posted 22 November 2010 - 06:26 PM

OK thanks,
but I get the message "Unable to complete the operation on 'Application'. The interface is unknown" !!

#6 johnd1963

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Posted 22 November 2010 - 06:33 PM

Ok and I just noted in services.msc that event log is not running. Start it, run checkdisk and stuff again and see if there's a report? What do you think...

#7 Budapest

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Posted 22 November 2010 - 06:42 PM

I think it's worth a try.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 johnd1963

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Posted 22 November 2010 - 06:55 PM

Thanks, I'll get back to you later. Incidentally, I cannot run a full spybot or adaware scan beyond about 25% without freeze. Get back to you later and thanks again

John

#9 johnd1963

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Posted 23 November 2010 - 11:08 AM

Hi,
OK I enabled event log in services.msc and reran the VEW program and obtained the following report:
Vino's Event Viewer v01c run on Windows XP in English
Report run at 23/11/2010 4:03:19 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 24/08/2010 1:54:55 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 24/08/2010 11:17:58 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 24/08/2010 11:12:16 AM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 23/08/2010 10:57:15 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 23/08/2010 9:57:14 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 23/08/2010 8:57:14 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 23/08/2010 7:57:15 PM
Type: error Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

Log: 'Application' Date/Time: 23/08/2010 7:51:08 PM
Type: error Category: 0
Event: 20 Source: Google Update

#10 Budapest

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Posted 23 November 2010 - 04:15 PM

Do you have Google Chrome or any other Google software installed on your computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 johnd1963

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Posted 23 November 2010 - 09:14 PM

Google earth is all...

#12 Budapest

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Posted 23 November 2010 - 09:52 PM

I would try reinstalling Google Earth and see if that makes a difference.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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