Hello, Please refer to the following link, where I was working with Kahdah in the spyware forum section.
We had extensively worked through various fixes to try and restore my computer's functionality, all to no avail. I am willing to try anything short of a complete reformat/reinstall to get my system running.
In summary, here is the basic problem with my computer. I was running XPSP3 on a dell desktop. I had windows firewall running as well as AVG free. Someone was using my computer on Facebook and some error message popped up. They thought nothing about it and shut down the computer. Upon me restarting it, I noticed that AVG and windows firewall were disabled and I had no internet access. I ran several scans to no avail. Finally I downloaded on another computer, Dr Web Cureit and ran that, finding and removing a couple of trojans. Still I could not restore functionality to my computer, so I uninstalled AVG and tried to system restore, whereupon I found out that ALL of my restore points were corrupt. I deleted those and tried the various troubleshooting techniques as proposed by your team. IPCONFIG returns an error message, and the TCP/IP protocol driver has a yellow exclamation mark in front of it. Did the winsock, tcpip, and network removal install as well as lsp fix and more. Whew! I am running out of ideas. There MUST be a way to correct this. Is it firewall,network, or both related?
Thank you in advance!