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Windows7 crashing on windows starting screen


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#1 Lime Pie

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Posted 22 November 2010 - 04:01 PM

When I start my laptop it says windows startup recovery, I normally select this option, it then says loading windows files it then ether gets stuck on windows starting screen or goes black after that and nothing happens.

I tried to do system recovery and the same thing happens

I tried to use my windows7 CD and it says loading windows files but the same thing happens

I tried to do low graphic option in case it was a screen fault, the same thing happens.

I tried safe mode option and it gets stuck on classpnp.sys file

I then used a linux puppy CD (partly just to get to my files just in case) this works fine, I tried to change the name of classpnp.sys like it said in another forum but its write protected.

Any ideas guys?

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#2 1peter1

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Posted 22 November 2010 - 06:43 PM

hdd might be dead. Back up what you can and reformat, then the reinstall from windows 7 DVD should work.

#3 Lime Pie

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Posted 23 November 2010 - 04:16 AM

surely if it was I wouldn't be able to access any of my files? how do I reformat it without going into windows or using the windows CD?

#4 pominator

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Posted 23 November 2010 - 09:48 AM

You may boot on the ubuntu install disc and backup your data to an usb drive from there. This look to be an hardware problem. If you can't boot on ubuntu or want to troubleshoot the problem anyway, try memory module individually if you have multiple one, try with another power supply if you have a know working one in another computer, unplug non essential device for booting, load bios default. Do theses steps one at a time to see if it resolve the problem.

You could also test your memory (in the case you have only one module) with memtest+ utility on the Ultimate Boot CD disk. You can also test your hard drive with an utility for your hard drive on this disk.




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