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Constant BSOD and restarts itself


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#1 mq1zhooter

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Posted 22 November 2010 - 12:43 PM

Windows Vista 32 Bit

We were using Comodo Firewall, AVG anti-virus, CCleaner with Firefox before all the BSOD started. Once we started getting the BSOD, sometimes 2-3 times in a row but at least 4+ times a day, we unistalled the AVG & Comodo to install Comodo Firewall & Anti-virus combo. The problems still continued so we installed BlueScreenView, Malwarebytes Anti-alware & Ace Utilities. No virus was found.

Still getting the BSOD we uninstalled the Comodo combo to reinstall the AVG Anti-Virus & use the Windows built in firewall. We also tried AVG PC Tune-Up (free try) and it said 686 registry error found. CCleaner didnt find that problem though so we uninstalled the AVG PC Tune-Up.

We have 3 recovery disks that we made when we first started up the PC about 3 yrs ago. After doing a system recovery with those disks 3-4 times Windows finally came up. We then removed some of the manufactured programs that we werent going to use. Also tried to delete a few "garbage" folders like Windows Sidebar etc...but it wont let us delete them. Yesterday we bookmarked 2 different sites and its no longer there for some reason. Since doing the recovery we keep getting BSOD mentioning "Memory Management" about 4 times. Also getting "Bad_Pool_Caller" and "DRIVER_IRQL_NOT_LESS_OR_EQUAL". I took the 4 memory sticks out and reinserted them to see if that would help (maybe one loose) but still getting the BSOD.

Could there be a virus in our Windows? Once things get straightened out we WILL be going back to Firefox. This screen freezing and BSOD is getting annoying..Thanks for any help!

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#2 hamluis

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Posted 22 November 2010 - 05:45 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 mq1zhooter

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Posted 22 November 2010 - 08:23 PM

==================================================
Dump File : Mini112210-02.dmp
Crash Time : 11/22/2010 7:35:40 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81208f61
Parameter 3 : 0x8f0f3c94
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8f61
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112210-01.dmp
Crash Time : 11/22/2010 1:16:28 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x94a08f5e
Parameter 3 : 0x902ffc98
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8f5e
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

#4 hamluis

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Posted 23 November 2010 - 01:37 PM

Hard to tell what's going on from that.

The fact that you have used multiple registry cleaner applications...leaves the possibility that key system files are damaged or removed.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
System manufacturer and model?

Louis

#5 mq1zhooter

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Posted 23 November 2010 - 03:48 PM

Manufacturer: Hewlett-Packard Company
Model: m8300f
Processor: AMD Athlon™ 64 X2 Dual Core Processor 6000+ 3.00 GHz
Memory (RAM): 2942 MB
System type: 32-bit Operating System

Here's more from yesterday and today if that will help?

==================================================
Dump File : Mini112310-04.dmp
Crash Time : 11/23/2010 3:20:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000006
Parameter 2 : 0x96046550
Parameter 3 : 0xa3782f00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+46550
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112310-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112310-03.dmp
Crash Time : 11/23/2010 11:14:31 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041201
Parameter 2 : 0xc0060610
Parameter 3 : 0x530f4867
Parameter 4 : 0x84655550
Caused By Driver : hal.dll
Caused By Address : hal.dll+65a4
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16407 (vista_gdr.061223-1640)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112310-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112310-02.dmp
Crash Time : 11/23/2010 7:14:21 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x8fff6e18
Parameter 2 : 0x00000000
Parameter 3 : 0x81d57fd1
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+aa4ba
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.21226 (vista_ldr.100218-0019)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112310-01.dmp
Crash Time : 11/23/2010 7:09:33 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x94c08f61
Parameter 3 : 0x8f697c94
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8f61
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112210-02.dmp
Crash Time : 11/22/2010 7:35:40 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81208f61
Parameter 3 : 0x8f0f3c94
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8f61
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini112210-01.dmp
Crash Time : 11/22/2010 1:16:28 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x94a08f5e
Parameter 3 : 0x902ffc98
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8f5e
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

Edited by mq1zhooter, 23 November 2010 - 04:03 PM.


#6 hamluis

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Posted 24 November 2010 - 10:53 AM

Well...I'm certainly no expert...but those error messages (to wit, the variety of such) would have me thinking...malware, more than anything else. All your messages point to basic, key system files...which I would interpret as being the scene of the crime, more than the criminal.

Of course, the other possibility would be a hardware problem of some type.

Best suggestion I could make...Read This.

Louis




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