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I have a virus, Norton forums said my prob. was too big & suggested I try here. Please help.


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#1 gevura

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Posted 22 November 2010 - 10:52 AM

Here is a link to my post on the Norton forum:
http://community.norton.com/t5/Norton-Internet-Security-Norton/I-have-a-virus-and-I-m-in-desperate-need-of-help-getting-rid-of/m-p/330777

Basically, I'm at a loss of where to begin with getting rid of this problem. Please, any advice would be appreciated. Thank you in advance.

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#2 gevura

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Posted 22 November 2010 - 04:33 PM

I was directed here from a Norton forum. I have logs from gmer, malwarebytes, olt, tdsskiller and hijackthis that I can provide if needed. Here is the link to my Norton post: http://community.norton.com/t5/Norton-Internet-Security-Norton/I-have-a-virus-and-I-m-in-desperate-need-of-help-getting-rid-of/td-p/330777. (Basically, just narrowed problem down to TDL that tdsskiller wouldn't fix and then directed me here. I haven't done anything else, just seeking advice on here. I'm trying to follow your guidelines for posting (so I will try not to ramble on). I will be happy to provide any information that will help. Thank you.

Edited by Orange Blossom, 22 November 2010 - 07:56 PM.
Merged topics. ~ OB


#3 Orange Blossom

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Posted 22 November 2010 - 07:56 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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