First, I ran several malware programs to seek and destroy the virus. Then…the disc is an original Windows XP re-install disc. When placed in the drive, it does recognize it, and starts the program. I select re-install the operating system and it states no can do because you are attempting to install XP service pack 1 and your running service pack 3. The drive appears to be working properly.
You have referred to the CD as a re-installation disk. Is this the purple CD?
If you were able to get the installation CD to start the reinstall process then there isn't a problem with the CD drive.
Do you have access to a XP SP2 of SP3 installation CD which is the same version as your own, Home or Pro?
If you do, then another option would be to wipe the hdd with a program like Darik's Boot and Nuke
. This will completely overwrite the entire hdd. You can then use the installation CD to install XP SP2 and update to SP3. After you have installed the operating system you can go to this
site to download the needed Service Pack.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.