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Can't Remove System Tool


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#1 JohnJM

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Posted 22 November 2010 - 08:00 AM

Hi.
Twice I went through your very explicit (and well-written) instructions for removing System Tool without success. Now I'm going through the entire process again and Malwarebytes' has found no infections on this run through. Is there something that I might be missing or am probably doing incorrectly? Any other suggestions?

Thanks.

(Running XP Pro)

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 AustrAlien

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Posted 22 November 2010 - 03:15 PM

Hello and :welcome: to the BC forums.

It could be that MBAM's definitions database has not been updated.

Did you successfully update the database in MBAM (Malwarebytes Anti-Malware)? The last I saw (yesterday) it was up to database version 5166.

After downloading and installing the latest updates, work through the guide again. This should successfully remove the System Tool malware.

Post (copy/paste) the entire contents of your MBAM logs in this thread please.
Open MBAM > Logs ... to find the saved logs.
AustrAlien
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#3 JohnJM

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Posted 23 November 2010 - 06:39 AM

Thanks, AustrAlien. MBAM did update: I was using version 5172, but it still didn't work. I finally went ahead and bought/installed Spyware Doctor from PC Tools, which had beeen recommended by a couple sites and a friend, and that worked. That System Tools is such an obnoxious piece of malware! Besides everything else, I was driven nuts by the juvenile verbiage, convinced that if I read further I'd come upon something like, "OMG!! You don't want to lose all of those precious MP3s you've downloaded, do you?? How could you survive without those?? Your life would be a mess...a real mess...and all your friends would know that you lost everything!, etc".

Thanks for your help.

--J

#4 AustrAlien

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Posted 23 November 2010 - 06:46 AM

Glad to know you were able to rid your system of the intruder.

Thanks for letting us know.
AustrAlien
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