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Computer won't access Internet

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#1 Sparks_IT


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Posted 21 November 2010 - 09:28 PM

I need some help with this one...working on an HP laptop, and the PC will not connect out to internet. I checked the usuall suspects, no proxy set and nothing in the host file, and I successfully pinged both yahoo and google. Rebooted the PC into safe mode, and the PC can browse the internet, so I installed both Malwarebytes and Spybot, has the users Norton would not start(I don't think its even been activated). Ran them both(immunized with Spybot); clean several items, malwarebytes log attached, rebooted and still nothing, went back into safe mode installed chrome to test if IE was having issue. Rebooted and nothing with IE or chrome, downloaded rkill.com to see if any virus were running, and the only service that was killed was a chrome service. As a last resort I did do a System Restore(Normally I disable this but its not my PC so I was trying make has few changes has possible) went back a month same result(no surprise), undid the restore. Ran Highjackthis, log also attached. Any suggestions??

Attached Files

Edited by Sparks_IT, 21 November 2010 - 09:33 PM.

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#2 Sparks_IT

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Posted 26 November 2010 - 12:15 AM

Please close...Infection has been cleaned...turns out that Norton 360 screwed up the winsock. Uninstall of Norton 360, winsock reset and reinstall of Norton 360, and all is good.

#3 m0le


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Posted 30 November 2010 - 08:02 PM

Thanks for letting me know :thumbup2:


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