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Blue Screen Help


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11 replies to this topic

#1 TrendyGuy

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Posted 21 November 2010 - 07:59 PM

Hello all,

I have been posting in the "Virus, Trojan, Spyware, and Malware Removal Logs" forum and elise025 has been helping me out there. We haven't been able to figure out what my problem is so she told me to create a post over here. This is a link to my original post.

This all started while I was playing Lord of the Rings Online, one day I started getting horrible lag/hitching issues in the game. Then I started receiving blue screens. At first I thought it was my video card so I went ahead and purchased a new one and replaced it. They have been continuing and actually getting worse over time. I have been getting them randomly when playing LOTRO and also sometimes when I am starting up my system. In two instances I was not able to get my system started for around an hour because it would blue screen every time when starting windows regularly or in safe mode. Below are three of the blue screen errors I have received. The errors do not show up in Blue Screen View. I appreciate at help!
IRQL_NOT_LESS_OR_EQUAL


***STOP: 0x0000000A (0x0000000000000002, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002ECBD82)


IRQL_NOT_LESS_OR_EQUAL

***STOP: 0x0000000A (0x0000000000000048, 0x0000000000000002, 0x0000000000000001, 0xFFFFF80002F7DB1F)



***STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880010F5251, 0xFFFFF8800298D998, 0xFFFFF8800298D1F0)
***ACPI.sys - Address FFFFF880010F5251 base at FFFFF880010CF000, DateStamp 4a5bc106

Edited by TrendyGuy, 21 November 2010 - 08:00 PM.


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#2 Baltboy

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Posted 21 November 2010 - 10:34 PM

Have you attempted to do a system restore to a time before the problems began?
Get your facts first, then you can distort them as you please.
Mark Twain

#3 Baltboy

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Posted 22 November 2010 - 05:21 PM

I have done some research as it relates to this as well and I have a few potential things for you to check on.

First thing is that there is a known issue with creative hardware and LOTRO. Make sure you have the latest driver installed. Also check your software audio settings in LOTRO and make sure it is set to use the audio card you are using and not a generic hardware setting.

Lastly ASACPI.sys is an interface driver from Microsoft that directs WMI objects and such. This type of error can only mean one of two issues are occuring. te first one is a bad driver is attempting to access memory at a level it is not allowed to do so. The simple fix here is to download and install the latest drivers for all your hardware. Just be sure to uninstall each driver before installing the new one. The other possiblity is some of your memory is going bad. I know you have run memory scans that said the memory is fine but in my experiance those scanners are hit or miss. The best way to check is remove all off the memory but one stick and start the computer. play the game and do other tasks in an attempt to make it crash. It if does put in a different one and try again. If it does not add the next stick and test untill it crashes and that is the offending stick.
Get your facts first, then you can distort them as you please.
Mark Twain

#4 TrendyGuy

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Posted 22 November 2010 - 06:51 PM

Thanks for getting back to me. I have no tried doing a system restore since I feel it is probably more of a hardware issue. All my drivers seem to be up to date. I just now had trouble getting my system started. I kept blue screening for a good hour when it started to load windows. After a few attempts when trying to restart it then started a loud beeping noise when trying to turn on the computer and I could not even get it to display the bios screen. Below are the two new blue screen infos. Thanks again!

A driver corrupted pool memory used for holding pages destined for disk.

***STOP: 0x000000DE (0x0000000000000002, 0xFFFFF8A00B89CD38, 0xFFFFF8A00389C839, 0x00000000415F88C0)


***STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80002F515199, 0xFFFFF880009A9198, 0xFFFFF880009A8A00)

#5 Baltboy

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Posted 22 November 2010 - 09:45 PM

Loud beeping noises when attempting to start the computer are more than likely BIOS beep codes. These usually indicate some kind of hardware malfunction. If they happen again you need to pay attention to the number of beeps and the length.(i.e. one short then two long, four long. ect) which will tell us the where to start looking. I will also need to know what kind of BIOS you have. Either give me the manufacturer of your computer or the make and model of the motherboad and I can get it from there as well.

It would also be helpful to know the OS and service pack level of your system


All of the stop errors together seem to point towards a bad or corrupted driver. Of course if the some of the memory is bad then that could throw those same errors as well.

I think you should start with getting us the BIOS beep code, if possible, and testing the memory stick by stick as I layed out in my former post.
Get your facts first, then you can distort them as you please.
Mark Twain

#6 TrendyGuy

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Posted 23 November 2010 - 10:15 AM

My motherboard is a EVGA nForce 680i SLI. I am using Windows 7 64 bit Ultimate Edition. I am not sure if I am going to get a chance to check each stick of memory until after the Thanksgiving holiday, but I do plan to do that if it is needed.

#7 TrendyGuy

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Posted 23 November 2010 - 05:06 PM

I just had another blue screen, the error is below. Also I just had the problem again with the beeping again, it seems to be one long beep and then the system tries to start again. It took a good 10 mins to get the system on.

System_Service_Exception

***STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80002F92817, 0xFFFFF88006964FB0, 0x0000000000000000)

#8 caperjac

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Posted 23 November 2010 - 06:51 PM

hi I/we use blue screen viewer for more info on BSOD errors give it a try post the log back here .the download link is on this page in the link way down near the bottom of the page .
http://www.nirsoft.net/utils/blue_screen_view.html

My answers are my opinion only,usually


#9 TrendyGuy

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Posted 23 November 2010 - 09:45 PM

hi I/we use blue screen viewer for more info on BSOD errors give it a try post the log back here .the download link is on this page in the link way down near the bottom of the page .
http://www.nirsoft.net/utils/blue_screen_view.html


None of the errors show up in blue screen viewer.

#10 trebormuhaha

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Posted 24 November 2010 - 01:46 AM

Post beeping is normally only caused by 4 things

Cpu fan connected to the wrong fan header on the mother board

Ram
Test with memtest 86 you can download and burn an iso.

Boot off it and run the tests over night if you see red lines test each stick by it's self if all sticks test faulty make sure you have the slowest stick slot 0 and set it to SPD in you bios

Video card

swap it out when you are getting beeps if you don't get beeps and the PC boots its your video card

Keyboard

try booting your PC with it disconnected


In your case i would be placing bets on ram

Edited by trebormuhaha, 24 November 2010 - 01:47 AM.

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#11 TrendyGuy

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Posted 29 November 2010 - 06:02 PM

Post beeping is normally only caused by 4 things

Cpu fan connected to the wrong fan header on the mother board

Ram
Test with memtest 86 you can download and burn an iso.

Boot off it and run the tests over night if you see red lines test each stick by it's self if all sticks test faulty make sure you have the slowest stick slot 0 and set it to SPD in you bios

Video card

swap it out when you are getting beeps if you don't get beeps and the PC boots its your video card

Keyboard

try booting your PC with it disconnected


In your case i would be placing bets on ram



I did this and the RAM tested fine.



#12 Baltboy

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Posted 30 November 2010 - 06:40 PM

I would think then that we are at the faulty driver conclusion. Download all new drivers for your mainboard, video card, sound card, NIC, and anything else you may have. The uninstall the current device drivers from device manager and re-install the new drivers.

Also look into the sound setting issue from your game I referenced earlier.
Get your facts first, then you can distort them as you please.
Mark Twain




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