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Computer Stops At Desktop

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#1 Connie1954


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Posted 28 November 2005 - 03:37 PM

I'm having big trouble with my PC. I have Windows 98SE on it. The other day I bought a Lexmark printer. Couldn't get it to recognize the USB port, so I uninstalled it, as suggested. Then reinstalled it, and everything was fine. It worked and printed, as I wanted it to. Now before this happened, I had uninstalled my "Privacy Service" that is part of my McAfee Security Suite. I reinstalled that, and as instructed, clicked the restart button. This is when the trouble began with the system just stopping at the desktop (startup).

I turn the PC on, it starts like it always does, going thru the system checks. Gets to the Desktop, asks for my password to log onto Windows, and then just stops. I don't know if my hard drive is fried (would I even get this far?) or if there is a virus/worm or what. When I do ctl+alt+delete, I see the following: kb891711, and msgsvr32. I've read there is a worm related to the msgsvr32. At one point, I also got this error message, (but only saw it once): "a fatal exception OD has occurred at 17CF:00001F81. The current application will be terminated." Can anyone help?

Thanks so much

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#2 Albert Frankenstein

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Posted 28 November 2005 - 04:06 PM

I hate Mcafee Security Suite, especially when it comes to Win 98. I will watch this thread as I am curious if you can ever get this program to work correctly. I have not had much success with it. Good luck.

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#3 KoanYorel


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Posted 01 December 2005 - 10:28 AM

Hi connie1954

After a little searching around I've found that there was a problem with a security patch released on January 11, 2005. - kb891711 that affected Win 98 users in various ways.

This Microsoft Security Bulletin MS05-002 discusses that problem.

Why was this security bulletin updated on April 12, 2005?

After the release of the MS05-002 security bulletin, Microsoft became aware of an issue affecting customers deploying the Windows 98, 98SE and ME security update. In most cases, the issue caused machines to unexpectedly restart.

Microsoft has investigated this issue and has made available revised security updates for these platforms. These revised security updates are available from Windows Update and the Microsoft Download Center. Customers who have not yet applied the original version of these updates should visit Windows Update to receive the revised updates.

Customers who have already applied the original Windows 98, 98SE and ME security update are advised to install the current revision of the update from Windows Update.

It appears the fix may be to get the replacement patch of April '05 and remove the initial from Jan '05.

Here is a link to another site's discussions on Problems after MS update KB891711
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#4 acklan


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Posted 01 December 2005 - 10:41 AM

I am sure you have tme left on your subscriptio to MacAfee but uninstalling McAfee and going with an array of freeware suggested by members of this site would solve alot of your headaches.
By the way how much RAM do you have on your computer? With all the security suggested these days you may want to san your system to see how much RAM your background program are running.

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#5 Connie1954

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Posted 01 December 2005 - 12:36 PM

Thank you all for your suggestions--it is greatly appreciated. I know enough about PC's to screw things up, and then try to fix the problem myself!! I will try the patch this evening. Since I am posting from my work PC, I am hoping I can download it to a floppy? Only one PC at home. Wish me luck, will let you know if I'm successful.

thanks again for taking time to reply,

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