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infected with Backdoor:Win32/Cybot.b


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8 replies to this topic

#1 edgel21

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Posted 21 November 2010 - 04:18 PM

hi everyone. I just found out I had this when windows defender notified me this morning. can't seem to delete the files and would really aprreciate any help.

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#2 boopme

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Posted 21 November 2010 - 07:07 PM

Hello edgel21, please run these and post the scan logs.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 edgel21

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Posted 21 November 2010 - 09:00 PM

ok boop. i'll try to follow these steps. i'll post the logs as soon as i'm done. i also have the trial ver. of kaspersky and it doesn't detect the trojsn.

#4 boopme

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Posted 21 November 2010 - 09:07 PM

OK, Ihave found these 2 are pretty good with this one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 edgel21

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Posted 22 November 2010 - 12:18 AM

I'm back boop. Took me forever to run the Dr.Web app. Was able to run the express scan, and the following log was what i got.


1.0318471562431948E8.exe;C:\Users\vonej\AppData\Local\Temp;Trojan.DownLoader1.38210;Incurable.Moved.;
nps911B.tmp;C:\Users\vonej\AppData\Local\Temp;Exploit.PDF.1500;Deleted.;
svchost.exe;c:\users\vonej\appdata\roaming\microsoft;Trojan.Siggen2.9049;Incurable.Moved.;


Tried to do the full scan after, but for some reason, my laptop restarted. I'm now running windows normally. I didn't get the alert from windows defender about the Backdoor:win32/cybot.b this time. Hope this means I got lucky and Dr.Web cleared this up. Will run malwarebytes and post the logs soon.

Let me know if you really need me to run the full scan with Dr.Web. If you do, I'll give it a try tomorrow after I get back from work.

Thanks!

#6 edgel21

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Posted 22 November 2010 - 12:40 AM

Here are the logs from malwarebytes :


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18975

11/21/2010 11:36:35 PM
mbam-log-2010-11-21 (23-36-35).txt

Scan type: Quick scan
Objects scanned: 118913
Time elapsed: 16 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


and here's the protection log (most recent)


05:43:40 vonej MESSAGE Protection started successfully
05:43:44 vonej MESSAGE IP Protection started successfully
05:57:58 vonej IP-BLOCK 94.96.85.165
06:08:44 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot QUARANTINE
06:08:45 vonej ERROR Quarantine failed: DeleteFile failed with error code 5
06:08:56 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:11:11 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:11:23 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:12:53 vonej IP-BLOCK 121.13.97.123
06:13:23 vonej IP-BLOCK 89.28.116.238
06:13:38 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:30:41 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:34:55 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
06:45:16 vonej IP-BLOCK 94.96.85.165
07:00:11 vonej IP-BLOCK 89.28.95.163
07:14:26 vonej IP-BLOCK 94.96.62.247
07:15:06 vonej IP-BLOCK 95.211.83.227
07:28:40 vonej IP-BLOCK 89.28.54.134
07:29:10 vonej IP-BLOCK 222.65.2.89
07:29:20 vonej IP-BLOCK 59.34.192.209
07:45:26 vonej IP-BLOCK 218.9.55.128
07:45:36 vonej IP-BLOCK 58.241.21.108
08:17:15 vonej IP-BLOCK 89.28.25.110
08:17:45 vonej IP-BLOCK 94.96.85.165
08:17:55 vonej IP-BLOCK 218.8.64.123
08:31:19 vonej IP-BLOCK 89.28.15.149
08:46:24 vonej IP-BLOCK 78.159.108.124
09:44:02 vonej IP-BLOCK 89.28.113.85
09:52:07 vonej MESSAGE Protection started successfully
09:52:12 vonej MESSAGE IP Protection started successfully
10:08:28 vonej MESSAGE Protection started successfully
10:08:32 vonej MESSAGE IP Protection started successfully
10:10:21 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot QUARANTINE
10:10:22 vonej ERROR Quarantine failed: DeleteFile failed with error code 5
10:10:33 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
10:20:04 vonej MESSAGE Protection started successfully
10:20:09 vonej MESSAGE IP Protection started successfully
10:23:09 vonej IP-BLOCK 88.214.193.251
10:23:19 vonej IP-BLOCK 88.214.193.251
10:39:11 vonej MESSAGE IP Protection stopped
10:39:13 vonej MESSAGE IP Protection started successfully
10:59:29 vonej MESSAGE Protection started successfully
10:59:38 vonej MESSAGE IP Protection started successfully
10:59:49 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot QUARANTINE
10:59:50 vonej ERROR Quarantine failed: DeleteFile failed with error code 5
11:00:55 vonej IP-BLOCK 89.28.104.149
11:02:48 vonej IP-BLOCK 62.45.232.96
11:03:13 vonej IP-BLOCK 62.45.232.96
11:03:21 vonej IP-BLOCK 62.45.232.96
11:39:50 vonej MESSAGE Protection started successfully
11:39:56 vonej MESSAGE IP Protection started successfully
11:40:58 vonej IP-BLOCK 89.28.103.159
11:43:55 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot QUARANTINE
11:43:56 vonej ERROR Quarantine failed: DeleteFile failed with error code 5
11:44:08 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
11:49:33 vonej IP-BLOCK 89.28.103.159
11:49:33 vonej IP-BLOCK 89.28.103.159
11:49:33 vonej IP-BLOCK 89.28.103.159
11:51:01 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
11:51:09 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
11:51:27 vonej DETECTION C:\Users\vonej\AppData\Roaming\Microsoft\svchost.exe Backdoor.Bot DENY
12:00:02 vonej IP-BLOCK 89.28.103.159
12:12:12 vonej IP-BLOCK 89.28.103.159
12:16:05 vonej IP-BLOCK 89.28.103.159
12:16:05 vonej IP-BLOCK 89.28.103.159
12:25:05 vonej IP-BLOCK 89.28.103.159
12:37:36 vonej IP-BLOCK 89.28.103.159
12:43:59 vonej IP-BLOCK 89.28.103.159
12:43:59 vonej IP-BLOCK 89.28.103.159
12:49:07 vonej IP-BLOCK 89.28.103.159
12:54:48 vonej IP-BLOCK 89.28.103.159
12:54:48 vonej IP-BLOCK 89.28.103.159
13:01:49 vonej IP-BLOCK 89.28.103.159
13:08:09 vonej IP-BLOCK 89.28.103.159
13:08:10 vonej IP-BLOCK 89.28.103.159
13:13:01 vonej IP-BLOCK 89.28.103.159
13:28:21 vonej IP-BLOCK 89.28.103.159
13:37:57 vonej IP-BLOCK 89.28.103.159
13:48:54 vonej IP-BLOCK 89.28.103.159
13:53:46 vonej IP-BLOCK 89.28.103.159
14:04:59 vonej IP-BLOCK 89.28.103.159
14:04:59 vonej IP-BLOCK 89.28.103.159
14:23:01 vonej ERROR IsValidLicenseKey failed with error code 13
14:23:01 vonej MESSAGE Protection stopped
14:43:17 vonej ERROR IsValidLicenseKey failed with error code 13
14:43:17 vonej MESSAGE Protection stopped
16:54:16 vonej ERROR IsValidLicenseKey failed with error code 13
16:54:16 vonej MESSAGE Protection stopped
19:21:44 vonej ERROR IsValidLicenseKey failed with error code 13
19:21:44 vonej MESSAGE Protection stopped
23:09:48 vonej ERROR IsValidLicenseKey failed with error code 13
23:09:48 vonej MESSAGE Protection stopped

#7 boopme

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Posted 22 November 2010 - 10:53 AM

Hello,looks like it did clear it... MBAm did not update though. Your log shows Database version: 4052,now at about 5169.

But I am looking at that error.

EDIT:
NOKOJOHN
Reinstall and Update and run MBAm as per these instructions...
http://forums.malwarebytes.org/index.php?showtopic=60143&pid=299031&mode=threaded&start=0#entry299031

and/or GT500
http://forums.malwarebytes.org/index.php?showtopic=60143&pid=299036&mode=threaded&start=0#entry299036

Edited by boopme, 22 November 2010 - 02:25 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 edgel21

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Posted 24 November 2010 - 06:39 AM

hi there boop. updated malwarebytes. ran the scan and it did detect some stuff that the outdated database didn't catch. cleared up everything i think..


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5173

Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.6001.18975

11/23/2010 5:26:17 AM
mbam-log-2010-11-23 (05-26-17).txt

Scan type: Quick scan
Objects scanned: 140040
Time elapsed: 9 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 53
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 5
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\shopperreports.asyncreporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.asyncreporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{21ba420e-161c-413a-b21e-4e42ae1f4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{453db0c5-f41c-4d97-8dd6-cc72ecd5f699} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4afc07d0-59bb-46b8-b097-1a46e88eef71} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6511ce4c-4722-40d0-ad3d-4afa2f50978a} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b86d82bf-d39f-439a-a07c-43eddc6f6ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{da6305b9-0869-4235-8c1d-533a65e639e5} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f8b4ec8a-2407-4be0-aee2-0f430d65a90d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{0d82acd6-a652-4496-a298-2bde705f4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{7025e484-d4b0-441a-9f0b-69063bd679ce} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8258b35c-05b8-4c0e-9525-9bccc70f8f2d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a89256ad-ec17-4a83-bef5-4b8bc4f39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{acc62306-9a63-4864-bd2f-c8825d2d7ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89f88394-3828-4d03-a0cf-8203604c3da6} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{d4233f04-1789-483c-a137-731e8f113dd5} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShopperReportsSA (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ResultBar (Adware.ResultBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ResultBar Service (Adware.ResultBar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\shopperreports 3.0.517.0 (Adware.HotBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\srs_it_e879057eb4765b5537a090 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\shopperreports@shopperreports.com (ShopperReports) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\vonej\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0} (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\chrome (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\defaults (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\defaults\preferences (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\chrome.manifest (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\install.rdf (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\chrome\resultbar.jar (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}\defaults\preferences\prefs.js (Adware.ResultBar) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\Customer Support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\ShopperReports Uninstall Instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Users\vonej\AppData\Roaming\Microsoft\stor.cfg (Malware.Trace) -> Quarantined and deleted successfully.


thank you so much for your help. if you hadn't walked me through this, i would have ended up getting another laptop. cheerS!

#9 boopme

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Posted 24 November 2010 - 10:51 AM

You are very welcome!! Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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