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FireFox Blocked, Display Problems in WinXP Normal Mode


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9 replies to this topic

#1 AlexHar

AlexHar

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Posted 21 November 2010 - 02:52 PM

Hello,

I believe my wife's computer is infected. FireFox does not work and always says (untitled). IE crashes. Google Chrome works fine. MalwareBytes MBAM.EXE does not run unless renamed.

If I try to boot into normal mode, the display goes crazy and the computer locks up so we are stuck using safe mode, and the FireFox, IE, and MBAM problems exist even in Safe mode.

I got some help from someone on the malwarebytes forum, but their conclusion was that there were no infections. That thread is here: http://forums.malwarebytes.org/index.php?showtopic=66024&pid=340958&start=0&#entry340958

I noticed on this forum that additional techniques like replacing MBR's are sometimes used so I am starting a thread here to see if such techniques might help me. I was able to get GMER to run this time in safe mode. Following is the DDS.TXT:


DDS (Ver_10-10-21.02) - NTFSx86 NETWORK
Run by Cynthia H at 10:57:10.93 on Sun 11/21/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1742 [GMT -8:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Cynthia H\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://news.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.8.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.8.0.5\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.8.0.5\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Google Update] "c:\documents and settings\cynthia H\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [OTL] "c:\documents and settings\cynthia H\desktop\OTL.com"
uPolicies-explorer: RestrictRun = 0 (0x0)
mPolicies-explorer: RestrictRun = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {22D82B43-FF26-455A-A96D-A6C61F056ED7} - hxxp://192.168.1.30/xplugxLiteTW.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215440153906
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\cynthi~1\applic~1\mozilla\firefox\profiles\9t0w9ee7.cynthia\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\cynthia H\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\cynthia H\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\cynthia H\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1108000.005\symds.sys [2010-9-23 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1108000.005\symefa.sys [2010-9-23 173104]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20101001.001\BHDrvx86.sys [2010-10-5 692272]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1108000.005\cchpx86.sys [2010-9-23 501888]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1108000.005\ironx86.sys [2010-9-23 116784]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-8 135664]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.8.0.5\ccsvchst.exe [2010-9-23 126392]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20101025.001\IDSXpx86.sys [2010-10-19 341880]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20101026.024\NAVENG.SYS [2010-10-26 86064]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20101026.024\NAVEX15.SYS [2010-10-26 1371184]
S3 Normandy;Normandy SR2; [x]

=============== Created Last 30 ================

2010-10-25 06:24:48 -------- d-----w- c:\program files\Sophos
2010-10-25 01:40:35 -------- d-----w- c:\program files\ESET
2010-10-24 02:55:52 -------- d-----w- c:\docume~1\cynthi~1\applic~1\Malwarebytes
2010-10-24 02:26:47 1409 ----a-w- c:\windows\QTFont.for
2010-10-24 02:21:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-24 02:21:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-10-24 02:21:53 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-24 02:21:53 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-23 18:00:59 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-10-23 18:00:59 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll

==================== Find3M ====================

2010-09-18 19:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 09:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-02 23:30:34 106496 ----a-w- c:\windows\system32\ATL71.DLL
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 10:59:34.20 ===============

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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  • Location:Greenup, Ill USA
  • Local time:05:43 PM

Posted 21 November 2010 - 03:25 PM

Hello AlexHar ,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.

1.
Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.

2.
Download Bootkit remover to your desktop

1. Extract the file to your desktop.
2. Double click Remover.exe to run it (Right click and run as Administrator for Vista).
3. It will show a Black screen with some data on it.
4. Right click on the screen and choose Select All.
5. Press Control+C (to copy the data).
6. Open a notepad, Click on Edit tab > paste.
7. Exit the Remover.exe window.
8. Please post the contents of the notepad when you reply.

3.
Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4
  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

4.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply:;
MbrCheck log
Bootkit Remover log
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#3 AlexHar

AlexHar
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Posted 22 November 2010 - 01:21 AM

Hi,

Thanks for the quick and very helpful response. I had to rename ComboFix to get it to run, then it reported that it found TDL3.

Things are working much better now. FireFox works, IE works, MBAM is no longer blocked, but I am still having display problems in normal mode. It is possible that it is a separate issue. The first time I rebooted to normal mode after running ComboFix, I was able to log in and I thought things were working then a couple of minutes later the screen went white and locked up. I rebooted back to safe mode to be sure that FF and IE were still working, then tried to go back to normal mode and the screen went black before I could get to the login screen. It feels like some process starts up and then the display goes blank or distorts and locks up the computer.

Anyway, here are the logs.

MBRCheck.txt

MBRCheck, version 1.2.3
© 2010, AD

Command-line:
Windows Version: Windows XP Home Edition
Windows Information: Service Pack 3 (build 2600)
Logical Drives Mask: 0x0000001c

Kernel Drivers (total 107):
0x804D7000 \WINDOWS\system32\ntoskrnl.exe
0x806EE000 \WINDOWS\system32\hal.dll
0xF7987000 \WINDOWS\system32\KDCOM.DLL
0xF7897000 \WINDOWS\system32\BOOTVID.dll
0xF7438000 ACPI.sys
0xF7989000 \WINDOWS\system32\DRIVERS\WMILIB.SYS
0xF7427000 pci.sys
0xF7487000 isapnp.sys
0xF7497000 ohci1394.sys
0xF74A7000 \WINDOWS\system32\DRIVERS\1394BUS.SYS
0xF789B000 compbatt.sys
0xF789F000 \WINDOWS\system32\DRIVERS\BATTC.SYS
0xF7A4F000 pciide.sys
0xF7707000 \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
0xF798B000 intelide.sys
0xF798D000 viaide.sys
0xF798F000 aliide.sys
0xF7409000 pcmcia.sys
0xF74B7000 MountMgr.sys
0xF73EA000 ftdisk.sys
0xF78A3000 ACPIEC.sys
0xF7A50000 \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
0xF770F000 PartMgr.sys
0xF74C7000 VolSnap.sys
0xF73D2000 atapi.sys
0xF72FC000 iaStor.sys
0xF74D7000 disk.sys
0xF74E7000 \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
0xF72DC000 fltmgr.sys
0xF7286000 SYMDS.SYS
0xF7274000 sr.sys
0xF7247000 SYMEFA.SYS
0xF74F7000 PxHelp20.sys
0xF7230000 KSecDD.sys
0xF71A3000 Ntfs.sys
0xF7176000 NDIS.sys
0xF7507000 Serial.sys
0xF715C000 Mup.sys
0xF792B000 \SystemRoot\system32\DRIVERS\cpqbttn.sys
0xF7527000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
0xF77E7000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
0xF7933000 \SystemRoot\system32\DRIVERS\wmiacpi.sys
0xBA780000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
0xBA718000 \SystemRoot\system32\DRIVERS\bcmwl5.sys
0xF7727000 \SystemRoot\system32\DRIVERS\usbuhci.sys
0xBA6F4000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0xF7757000 \SystemRoot\system32\DRIVERS\usbehci.sys
0xBA6E0000 \SystemRoot\system32\DRIVERS\Rtnicxp.sys
0xF7537000 \SystemRoot\system32\DRIVERS\i8042prt.sys
0xF7787000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0xBA6B0000 \SystemRoot\system32\DRIVERS\SynTP.sys
0xF79A9000 \SystemRoot\system32\DRIVERS\USBD.SYS
0xF77C7000 \SystemRoot\system32\DRIVERS\mouclass.sys
0xF7547000 \SystemRoot\system32\DRIVERS\imapi.sys
0xF7557000 \SystemRoot\system32\DRIVERS\cdrom.sys
0xF7567000 \SystemRoot\system32\DRIVERS\redbook.sys
0xBA68D000 \SystemRoot\system32\DRIVERS\ks.sys
0xF781F000 \SystemRoot\System32\Drivers\GEARAspiWDM.sys
0xF7577000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0xF7963000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0xBA676000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0xF7587000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0xF7597000 \SystemRoot\system32\DRIVERS\raspptp.sys
0xF7867000 \SystemRoot\system32\DRIVERS\TDI.SYS
0xBA63D000 \SystemRoot\system32\DRIVERS\psched.sys
0xF75A7000 \SystemRoot\system32\DRIVERS\msgpc.sys
0xF788F000 \SystemRoot\system32\DRIVERS\ptilink.sys
0xF7737000 \SystemRoot\system32\DRIVERS\raspti.sys
0xF75B7000 \SystemRoot\system32\DRIVERS\termdd.sys
0xF79AF000 \SystemRoot\system32\DRIVERS\swenum.sys
0xBA5DF000 \SystemRoot\system32\DRIVERS\update.sys
0xF797B000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0xF7983000 \SystemRoot\system32\DRIVERS\kbdhid.sys
0xF75E7000 \SystemRoot\System32\Drivers\NDProxy.SYS
0xF75F7000 \SystemRoot\system32\DRIVERS\usbhub.sys
0xF793B000 \SystemRoot\System32\Drivers\i2omgmt.SYS
0xF79B7000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
0xF7B91000 \SystemRoot\System32\Drivers\Null.SYS
0xF79BB000 \SystemRoot\System32\Drivers\Beep.SYS
0xF7817000 \SystemRoot\System32\drivers\vga.sys
0xBA503000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
0xF79BF000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0xF783F000 \SystemRoot\System32\Drivers\Msfs.SYS
0xF784F000 \SystemRoot\System32\Drivers\Npfs.SYS
0xF7947000 \SystemRoot\system32\DRIVERS\rasacd.sys
0xBA4D0000 \SystemRoot\system32\DRIVERS\ipsec.sys
0xBA477000 \SystemRoot\system32\DRIVERS\tcpip.sys
0xBA3FA000 \SystemRoot\system32\DRIVERS\ipnat.sys
0xBA3D2000 \SystemRoot\system32\DRIVERS\netbt.sys
0xBA3B0000 \SystemRoot\System32\drivers\afd.sys
0xF7607000 \SystemRoot\system32\DRIVERS\netbios.sys
0xBA385000 \SystemRoot\system32\DRIVERS\rdbss.sys
0xBA315000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0xBA2C9000 \SystemRoot\System32\Drivers\Fastfat.SYS
0xBA52B000 \SystemRoot\system32\DRIVERS\hidusb.sys
0xBA523000 \SystemRoot\system32\DRIVERS\mouhid.sys
0xBA1F3000 \SystemRoot\System32\Drivers\dump_iaStor.sys
0xBF800000 \SystemRoot\System32\win32k.sys
0xF795F000 \SystemRoot\System32\drivers\Dxapi.sys
0xF7847000 \SystemRoot\System32\watchdog.sys
0xBF000000 \SystemRoot\System32\drivers\dxg.sys
0xF7B3C000 \SystemRoot\System32\drivers\dxgthk.sys
0xBFF50000 \SystemRoot\System32\framebuf.dll
0xBFFA0000 \SystemRoot\System32\ATMFD.DLL
0xB9F73000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0xB9DCB000 \SystemRoot\system32\DRIVERS\srv.sys
0x7C900000 \WINDOWS\system32\ntdll.dll

Processes (total 14):
0 System Idle Process
4 System
552 C:\WINDOWS\system32\smss.exe
608 csrss.exe
632 C:\WINDOWS\system32\winlogon.exe
676 C:\WINDOWS\system32\services.exe
688 C:\WINDOWS\system32\lsass.exe
836 C:\WINDOWS\system32\svchost.exe
900 svchost.exe
1032 C:\WINDOWS\system32\svchost.exe
1120 svchost.exe
1196 svchost.exe
284 C:\WINDOWS\explorer.exe
1928 C:\Documents and Settings\Cynthia H\Desktop\MBRCheck.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`00007e00 (NTFS)
\\.\D: --> \\.\PhysicalDrive0 at offset 0x0000000b`f0503200 (FAT32)

PhysicalDrive0 Model Number: WDCWD600BEVS-60LAT0, Rev: 01.06M01

Size Device Name MBR Status
--------------------------------------------
55 GB \\.\PhysicalDrive0 Unknown MBR code
SHA1: D0919EC9044E217466E4B6B4F0D4E99E29BDE3F9


Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:

Done!

--------------------------
Bootkit Remover

Bootkit Remover
© 2009 eSage Lab
www.esagelab.com

Program version: 1.2.0.0
OS Version: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
Boot sector MD5 is: d3c3d1a705af3d0bec0fc46073d431f4

Size Device Name MBR Status
--------------------------------------------
55 GB \\.\PhysicalDrive0 Unknown boot code

Unknown boot code has been found on some of your physical disks.
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>


Done;
Press any key to quit...

--------------------------
ComboFix.txt

ComboFix 10-11-21.01 - Cynthia H 11/21/2010 21:34:38.1.1 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1775 [GMT -8:00]
Running from: c:\documents and settings\Cynthia H\Desktop\CFBC.exe
AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

Infected copy of c:\windows\system32\drivers\isapnp.sys was found and disinfected
Restored copy from - Kitty had a snack :P
.
((((((((((((((((((((((((( Files Created from 2010-10-22 to 2010-11-22 )))))))))))))))))))))))))))))))
.

2010-11-22 05:09 . 2010-11-22 05:09 -------- d-----w- c:\program files\7-Zip
2010-11-01 04:59 . 2010-11-01 04:59 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Mozilla
2010-11-01 04:58 . 2010-11-01 04:58 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2010-10-25 06:24 . 2010-10-27 04:30 -------- d-----w- c:\program files\Sophos
2010-10-25 01:40 . 2010-10-25 01:40 -------- d-----w- c:\program files\ESET
2010-10-24 02:55 . 2010-10-24 02:55 -------- d-----w- c:\documents and settings\Cynthia H\Application Data\Malwarebytes
2010-10-24 02:26 . 2010-10-24 02:26 1409 ----a-w- c:\windows\QTFont.for
2010-10-24 02:21 . 2010-04-29 22:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-24 02:21 . 2010-10-24 02:21 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-10-24 02:21 . 2010-10-24 02:55 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-24 02:21 . 2010-04-29 22:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-23 18:00 . 2010-09-15 11:50 472808 ----a-w- c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll
2010-10-23 18:00 . 2010-09-15 11:50 472808 ----a-w- c:\windows\system32\deployJava1.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-18 19:23 . 2004-08-04 21:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2004-08-04 21:00 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2004-08-04 21:00 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2004-08-04 21:00 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 09:29 . 2010-04-27 17:11 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58 . 2004-08-04 21:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58 . 2004-08-04 21:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58 . 2004-08-04 21:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-02 23:40 . 2010-09-02 23:40 49152 ----a-r- c:\documents and settings\Cynthia H\Application Data\Microsoft\Installer\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}\ARPPRODUCTICON.exe
2010-09-02 23:39 . 2010-09-02 23:39 335872 ----a-r- c:\documents and settings\Cynthia H\Application Data\Microsoft\Installer\{237CD223-1B9D-47E8-A76C-E478B83CCEA2}\ARPPRODUCTICON.exe
2010-09-02 23:38 . 2010-09-02 23:38 57344 ----a-r- c:\documents and settings\Cynthia H\Application Data\Microsoft\Installer\{87441A59-5E64-4096-A170-14EFE67200C3}\ARPPRODUCTICON.exe
2010-09-02 23:30 . 2003-03-19 10:05 106496 ----a-w- c:\windows\system32\ATL71.DLL
2010-09-01 11:51 . 2004-08-04 21:00 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42 . 2004-08-04 21:00 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02 . 2005-10-18 05:14 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57 . 2004-08-04 21:00 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 13:39 . 2005-05-10 08:17 357248 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-26 12:52 . 2009-04-17 23:53 5120 ----a-w- c:\windows\system32\xpsp4res.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-06-14 39408]
"Google Update"="c:\documents and settings\Cynthia H\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2010-10-24 136176]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-06-17 794713]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"RecGuard"="c:\windows\SMINST\RecGuard.exe" [2005-10-11 1187840]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2007-12-11 286720]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2006-06-23 102400]
"Nikon Transfer Monitor"="c:\program files\Common Files\Nikon\Monitor\NkMonitor.exe" [2009-02-25 479232]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2006-10-30 256576]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-08-11 81920]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-08-11 249856]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2006-03-23 94208]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2006-03-23 118784]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2006-03-23 77824]
"hpWirelessAssistant"="c:\program files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe" [2006-05-04 458752]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2006-02-19 49152]
"High Definition Audio Property Page Shortcut"="CHDAudPropShortcut.exe" [2006-06-02 61952]
"Cpqset"="c:\program files\Hewlett-Packard\Default Settings\cpqset.exe" [2006-06-19 40960]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Elements 5.0\apdproxy.exe" [2006-09-14 61440]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\HP Rhapsody\\rhapsody.exe"=
"c:\\Program Files\\Intuit\\QuickBooks\\QBDBMgrN.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\IPView Pro\\IPView Pro.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1108000.005\SYMDS.SYS --> c:\windows\system32\drivers\NIS\1108000.005\SYMDS.SYS [?]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1108000.005\SYMEFA.SYS --> c:\windows\system32\drivers\NIS\1108000.005\SYMEFA.SYS [?]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\BASHDefs\20101001.001\BHDrvx86.sys [10/5/2010 2:22 PM 692272]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1108000.005\ccHPx86.sys --> c:\windows\system32\drivers\NIS\1108000.005\ccHPx86.sys [?]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1108000.005\Ironx86.SYS --> c:\windows\system32\drivers\NIS\1108000.005\Ironx86.SYS [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2/8/2010 3:16 AM 135664]
S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\17.8.0.5\ccsvchst.exe [9/23/2010 8:15 PM 126392]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [?]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\Definitions\IPSDefs\20101025.001\IDSXpx86.sys [10/19/2010 12:36 PM 341880]
S3 Normandy;Normandy SR2; [x]
.
Contents of the 'Scheduled Tasks' folder

2010-10-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2006-10-11 01:13]

2010-10-31 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-08 11:16]

2010-10-26 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-08 11:16]

2010-10-26 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1434909086-2943496809-1349502369-1006Core.job
- c:\documents and settings\Cynthia H\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-10-24 01:56]

2010-10-26 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1434909086-2943496809-1349502369-1006UA.job
- c:\documents and settings\Cynthia H\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-10-24 01:56]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://news.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {22D82B43-FF26-455A-A96D-A6C61F056ED7} - hxxp://192.168.1.30/xplugxLiteTW.cab
FF - ProfilePath - c:\documents and settings\Cynthia H\Application Data\Mozilla\Firefox\Profiles\9t0w9ee7.Cynthia\
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.6.0.32\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\Cynthia H\Application Data\Facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\Cynthia H\Application Data\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\Cynthia H\Local Settings\Application Data\Google\Update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\Google\Update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-QlbCtrl - %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-21 21:44
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\17.8.0.5\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\17.8.0.5\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(628)
c:\windows\system32\igfxdev.dll

- - - - - - - > 'explorer.exe'(1332)
c:\windows\system32\WININET.dll
c:\progra~1\WINDOW~1\wmpband.dll
c:\windows\system32\ieframe.dll
.
Completion time: 2010-11-21 21:47:16
ComboFix-quarantined-files.txt 2010-11-22 05:47

Pre-Run: 12,257,468,416 bytes free
Post-Run: 12,272,128,000 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - E83F42967A002C805EE5246E39FFF17F

Thanks,
-Alex

Attached Files



#4 fireman4it

fireman4it

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Posted 22 November 2010 - 11:45 AM

Hello,

We need to get a dump of your MBR code. Lets also run MBAM again.

1.
Re-Run MBRCheck.exe
  • Wait until you see the following line: Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  • Please push the 'Y' key and then press Enter
  • When program ask you Enter your choice: enter
    [1] Dump the MBR of a physical disk to file.
    and press the Enter key
  • The program will ask for the file name to dump to, type dump.dat and Press Enter. You should see Dumped successfully.
  • Next, type -1 and press Enter. Next press Enter again, and the program will exit.
  • Save it to your desktop then attach the resultant output in your next reply

2.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Things to include in your next reply::
MBR dump.dat
MBAM log
A new DDS log
How is your Machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#5 AlexHar

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Posted 23 November 2010 - 01:09 AM

Hi,

Thanks for being so responsive.

MBAM didn't find anything. Normal mode seemed to be working, but I didn't stay in there too long as it looks like Norton Internet Security is not loading so I was afraid I didn't have any protection. I will wait to ensure that NIS is running until I hear from you. The computer is connected to the internet via a WEP protected home WIFI router that hooks to a DSL router.

Anyway, here are the logs and attachments:

DDS.TXT


DDS (Ver_10-10-21.02) - NTFSx86 NETWORK
Run by Cynthia H at 21:42:07.62 on Mon 11/22/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1699 [GMT -8:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Cynthia H\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://news.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.8.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.8.0.5\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.8.0.5\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\cynthia H\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {22D82B43-FF26-455A-A96D-A6C61F056ED7} - hxxp://192.168.1.30/xplugxLiteTW.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215440153906
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\cynthi~1\applic~1\mozilla\firefox\profiles\9t0w9ee7.cynthia\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\cynthia H\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\cynthia H\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\cynthia H\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1108000.005\symds.sys --> c:\windows\system32\drivers\nis\1108000.005\SYMDS.SYS [?]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1108000.005\symefa.sys --> c:\windows\system32\drivers\nis\1108000.005\SYMEFA.SYS [?]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\bashdefs\20101001.001\BHDrvx86.sys [2010-10-5 692272]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1108000.005\cchpx86.sys --> c:\windows\system32\drivers\nis\1108000.005\ccHPx86.sys [?]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1108000.005\ironx86.sys --> c:\windows\system32\drivers\nis\1108000.005\Ironx86.SYS [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-8 135664]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.8.0.5\ccsvchst.exe [2010-9-23 126392]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\ipsdefs\20101025.001\IDSXpx86.sys [2010-10-19 341880]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20101026.024\NAVENG.SYS [2010-10-26 86064]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.6.0.32\definitions\virusdefs\20101026.024\NAVEX15.SYS [2010-10-26 1371184]
S3 Normandy;Normandy SR2; [x]

=============== Created Last 30 ================

2010-11-22 05:28:12 -------- d-sha-r- C:\cmdcons
2010-11-22 05:25:42 98816 ----a-w- c:\windows\sed.exe
2010-11-22 05:25:42 89088 ----a-w- c:\windows\MBR.exe
2010-11-22 05:25:42 256512 ----a-w- c:\windows\PEV.exe
2010-11-22 05:25:42 161792 ----a-w- c:\windows\SWREG.exe
2010-10-25 06:24:48 -------- d-----w- c:\program files\Sophos
2010-10-25 01:40:35 -------- d-----w- c:\program files\ESET

==================== Find3M ====================

2010-10-24 02:26:47 1409 ----a-w- c:\windows\QTFont.for
2010-09-18 19:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 11:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-15 09:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-02 23:30:34 106496 ----a-w- c:\windows\system32\ATL71.DLL
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 21:43:00.00 ===============

MBAM log
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5049

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

11/22/2010 9:38:09 PM
mbam-log-2010-11-22 (21-38-09).txt

Scan type: Quick scan
Objects scanned: 149712
Time elapsed: 7 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-------------------------------

Thanks again,
-Alex

Attached Files



#6 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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Posted 23 November 2010 - 09:52 PM

Hello,

Looks like your Norton may have become corrupted. I would uninstall and reinstall it just to be sure.


1.
Please copy the contents of the code box below, open notepad and paste it there. On the top toolbar in notepad select file, then save as. In the box that opens type in remservice.bat for the file name. Right below that click the down arrow in the line for "save as" and select all files. Save this to your desktop and close notepad.

@echo off
sc stop Normandy
sc delete Normandy
del remservice.bat 
EXIT
Locate the remservice icon on your desktop and double click it. A box will pop up briefly on your screen and disappear, this is normal.

NOTICE: This file was written specifically for this user, for use on that particular machine.
Running this on another machine may cause damage to your operating system


2.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
Posted Image
You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.

3.
Uninstalling A Program Through "add/remove"

Click "start" on the taskbar and then click on the "Control Panel" icon.
Please doubleclick the "Add or Remove Programs" icon
A list of programs installed will be "populated" this may take a bit of time.
If they exist, uninstall the following by clicking on the following entries and selecting "remove":

J2SE Runtime Environment 5.0 Update 6

Additional instructions can be found here if needed.

Things to include in your next reply::
Eset log
A new DDS log
Don't need Attach.txt this time
How is your machine running? Please try and surf the net and other basic stuff.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#7 AlexHar

AlexHar
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Posted 24 November 2010 - 03:16 AM

Hi,

Thanks for responding. I ran the batch file and ESETScan from safe mode. It found and fixed a problem as you'll see in the log. Then I switched to normal mode in order to remove the J2SE. Normal mode came up fine and this time I got a warning from Windows Security that I didn't have a firewall or virus scanner installed. I tried to launch Norton Internet Security and it wouldn't run. I uninstalled it and got a warning that it couldn't connect to a Norton server, but the uninstall seemed to work. I rebooted in normal mode, ran DDS.scr, then installed Norton and the install seemed to work. I am able to use Firefox, and I was able to get to the Norton.com main page. So things are looking really good right now.

Following is the DDS.TXT. Note again that I installed NIS afterwards. Thanks for all your help so far.


DDS.TXT


DDS (Ver_10-10-21.02) - NTFSx86
Run by Cynthia H at 23:59:25.51 on Tue 11/23/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1572 [GMT -8:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Cynthia H\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://news.yahoo.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\cynthia H\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] c:\program files\java\jre6\bin\jusched.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\npjpi160_22.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {22D82B43-FF26-455A-A96D-A6C61F056ED7} - hxxp://192.168.1.30/xplugxLiteTW.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215440153906
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\cynthi~1\applic~1\mozilla\firefox\profiles\9t0w9ee7.cynthia\
FF - plugin: c:\documents and settings\cynthia H\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\cynthia H\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\cynthia H\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-8 135664]

=============== Created Last 30 ================

2010-11-24 07:54:24 -------- d-----w- c:\docume~1\cynthi~1\applic~1\Tific
2010-11-24 07:54:22 -------- d-----w- c:\docume~1\cynthi~1\locals~1\applic~1\Symantec
2010-11-22 05:28:12 -------- d-sha-r- C:\cmdcons
2010-11-22 05:25:42 98816 ----a-w- c:\windows\sed.exe
2010-11-22 05:25:42 89088 ----a-w- c:\windows\MBR.exe
2010-11-22 05:25:42 256512 ----a-w- c:\windows\PEV.exe
2010-11-22 05:25:42 161792 ----a-w- c:\windows\SWREG.exe

==================== Find3M ====================

2010-10-24 02:26:47 1409 ----a-w- c:\windows\QTFont.for
2010-09-18 19:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 11:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-15 09:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-02 23:30:34 106496 ----a-w- c:\windows\system32\ATL71.DLL
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 0:00:22.92 ===============


ESETScan.TXT

C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\isapnp.sys.vir Win32/Olmarik.ZC trojan cleaned - quarantined
C:\System Volume Information\_restore{1368902D-6A36-4B35-812D-DDC763090AC0}\RP0\A0001239.sys Win32/Olmarik.ZC trojan cleaned - quarantined

#8 fireman4it

fireman4it

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Posted 24 November 2010 - 12:08 PM

Hello, AlexHar.
Congratulations! You now appear clean! :cool:


Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on Posted Image then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    Posted Image

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall

  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".


Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.



Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install and maintain an outbound firewall
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#9 AlexHar

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Posted 25 November 2010 - 01:33 AM

Thank you so much! You were very thorough and helpful.

#10 fireman4it

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Posted 25 November 2010 - 01:25 PM

You are most welcomed!


This thread will now be closed since the issue seems to be resolved.

If you need this topic reopened, please send a Private Message to any one of the moderating team member or myself. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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