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Running Slow and BSOD often


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9 replies to this topic

#1 laurel312

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Posted 21 November 2010 - 02:43 PM

Hi there,

It's been awhile since I have needed your assistance. My laptop is running Windows Vista Home Premium version 6 service pack 1. It has been running slower than normal since I installed AVG antivirus. It also seems to have alot of lag with videos and music.I have done a disk cleanup and defrag, ran virus scans and removed cookies and cache. Secondly, 3 or 4 times now in the last week, I'm just online playing a game or watching a video- I have gotten the BSOD and then when it restarts it says there there was a fatal error. Suggestions??

Thanks, Laurel

p.s. Thank you ahead of time for any and all help!

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#2 computerxpds

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Posted 21 November 2010 - 02:53 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. :)

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#3 Broni

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Posted 21 November 2010 - 02:54 PM

My laptop is running Windows Vista Home Premium version 6 service pack 1

Why is Service Pack 2 missing?

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#4 laurel312

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Posted 21 November 2010 - 03:04 PM

Here you go...it only had the one..idk if this is due to the fact that it froze last night and I had to take the battery out to get it to restart...


==================================================
Dump File : Mini112010-01.dmp
Crash Time : 11/20/2010 9:07:58 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000008
Parameter 2 : 0x00000006
Parameter 3 : 0x00000006
Parameter 4 : 0x86fec000
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+13d9d
File Description : Default Hub Driver for USB
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

#5 laurel312

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Posted 21 November 2010 - 03:11 PM

My laptop is running Windows Vista Home Premium version 6 service pack 1

Why is Service Pack 2 missing?


I really don't know..I have it on automatic upgrades from Microsoft...and until I pulled up the OS, I thought it had been upgraded...but that is the info it gave me when I pulled it up..

#6 Broni

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Posted 21 November 2010 - 03:19 PM

Go Start and in "Start search" type in:
winver
What does it say about service pack?

Then, there is really no reason to worry about ONE BSOD.

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#7 laurel312

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Posted 21 November 2010 - 03:23 PM

It says service pack 1.

That's that weird thing...there have been more BSOD's...it's been probably 4 in the last week. Last night I had to take the battery out to get it to restart- virus scan finds nothing...just weird..

#8 Broni

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Posted 21 November 2010 - 03:37 PM

Start with installing SP2: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en

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#9 laurel312

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Posted 21 November 2010 - 07:05 PM

ok...service pack 2 has been installed- with quite a few difficulties. It had obviously been installed before- I couldn't use the stand alone service pack..I had to check them individually and install them.

#10 Broni

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Posted 21 November 2010 - 07:54 PM

Keep us posted on computer's behavior...

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