Running Slow and BSOD often

Hi there,

It's been awhile since I have needed your assistance. My laptop is running Windows Vista Home Premium version 6 service pack 1. It has been running slower than normal since I installed AVG antivirus. It also seems to have alot of lag with videos and music.I have done a disk cleanup and defrag, ran virus scans and removed cookies and cache. Secondly, 3 or 4 times now in the last week, I'm just online playing a game or watching a video- I have gotten the BSOD and then when it restarts it says there there was a fatal error. Suggestions??

Thanks, Laurel

p.s. Thank you ahead of time for any and all help!

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

My laptop is running Windows Vista Home Premium version 6 service pack 1

Why is Service Pack 2 missing?

Here you go...it only had the one..idk if this is due to the fact that it froze last night and I had to take the battery out to get it to restart...


==================================================
Dump File : Mini112010-01.dmp
Crash Time : 11/20/2010 9:07:58 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000008
Parameter 2 : 0x00000006
Parameter 3 : 0x00000006
Parameter 4 : 0x86fec000
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+13d9d
File Description : Default Hub Driver for USB
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

My laptop is running Windows Vista Home Premium version 6 service pack 1

Why is Service Pack 2 missing?

I really don't know..I have it on automatic upgrades from Microsoft...and until I pulled up the OS, I thought it had been upgraded...but that is the info it gave me when I pulled it up..

Go Start and in "Start search" type in:
winver
What does it say about service pack?

Then, there is really no reason to worry about ONE BSOD.

It says service pack 1.

That's that weird thing...there have been more BSOD's...it's been probably 4 in the last week. Last night I had to take the battery out to get it to restart- virus scan finds nothing...just weird..

Start with installing SP2: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en

ok...service pack 2 has been installed- with quite a few difficulties. It had obviously been installed before- I couldn't use the stand alone service pack..I had to check them individually and install them.

Keep us posted on computer's behavior...