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Infected with Trojan and need removal.


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#1 piercertdh

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Posted 21 November 2010 - 12:04 PM

Hi everyone. My computer has been apparently infected with a trojan. I'm not very computer savvy, but I can at least follow directions pretty well. Anyway, back to the trojan. Occasionally, a Windows Defender message will pop up. Forgive me for not knowing exactly what it says, but the message essentially says that Backdoor:Win32/Cycbot.B was found on my computer and that it needs to be removed. When I click the option to remove/quarantine, my internet does not work until a reboot. When the system is rebooted, everything works and I tend to get the message again from Windows Defender. If I do nothing, then my internet works. If I attempt to remove the virus using Windows Defender, it doesn't go away. Instead, I simply lose connection until the next reboot. I have been noticing that, while using Google Chrome, trusted websites (such as Yahoo.com) cannot be accessed without reading an enormous "This Website may be hosting Malware!" warning. After agreeing that Yahoo might be hosting malware, I can then access the site. I have read a lot about this trojan and it is apparently pretty serious. I'm not sure exactly what information someone would need to help me, but I'm running a 64-bit version of Windows Vista and began noticing these strange symptoms about a week ago. I would appreciate anyone who could aid me in getting rid of this trojan. :]

Edited by Budapest, 21 November 2010 - 06:29 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Orange Blossom

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Posted 21 November 2010 - 06:36 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 piercertdh

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Posted 21 November 2010 - 08:25 PM

Quick question. What exactly is a log and how do I get it? I assume it's some sort of information given to me by antivirus software or something telling me about what occurred after the software is finished analyzing my computer. Or something like that.

#4 Orange Blossom

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Posted 21 November 2010 - 09:56 PM

The instructions for creating the logs are in the guide I linked you to in my previous post.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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