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Computer does not start up correctly


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4 replies to this topic

#1 Lindamc

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Posted 21 November 2010 - 10:06 AM

Sometimes when I turn on my computer it does not start up correctly - absolutely nothing apppears on the desk top. I then have to ctrl-alt-del to restart, once or twice before my icons appear and I can start using my computer again. I have norton anti virus and I use spyware doctor and ATF cleaner. Not sure if I am infected or my computer is just defective?

Edited by Lindamc, 21 November 2010 - 10:07 AM.


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#2 cookmiester

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Posted 21 November 2010 - 01:25 PM

You don't have to keep restarting. To see the desktop. Ctrl+Alt+Del, open up task manager. Then, click file, new task. And type in Explorer. The desktop now loads up. Please do the following after that.

Download MalwareBytes Anti-Malware
Install and Update Definitions
Run a Scan (Preferably Full)
Post Results Here
Then i will tell if it's ok or not.

Cookmiester

#3 Lindamc

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Posted 23 November 2010 - 05:33 PM

Hi Cookiemiester

Thanks for help.

Followed your instructions and log posted below.



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5177

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

23/11/2010 22:18:35
mbam-log-2010-11-23 (22-18-35).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 249659
Time elapsed: 1 hour(s), 18 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Iain MacLugash\Local Settings\Temp\pdfupd.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 Lindamc

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Posted 24 November 2010 - 03:46 PM

Hi, Just to keep you updated, desktop did not load again when I turned on computer tonight. So I followed your instructions but it still did not load. (I typed in Explorer all in capitals - but I presume this doesnt make a difference?) As I said previously, this doesnt happen all the time, maybe a couple of times a week, but was concerned that something was wrong.

#5 cookmiester

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Posted 27 November 2010 - 06:15 AM

Hello, it seems that trojan agent is part of a rogue anti-spyware product. This is what may be blocking you access from the desktop, these rogue's do that sometimes. Although it says it's removed, there may still be remnants of it. Please download Super-AntiSpyware from this link here.

http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

Update and Scan, post results.

Cookmiester




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