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5 Issues Not able to be Cleaned


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2 replies to this topic

#1 jamieshevonne

jamieshevonne

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Posted 20 November 2010 - 05:41 PM

My computer has been acting funny and taking forever to startup. Also, Norton 360 is malfunctioning. So, I know I am infected, but Norton could not find issues. I ran the Windows OneCare Safety Scanner and it found several things, including 5 Issues not able to be cleaned. Any help would be GREATLY APPRECIATED!! Logs Below:


DDS (Ver_10-11-10.01) - NTFSx86
Run by Jamie at 8:43:48.49 on Sat 11/20/2010
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3006.1153 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\CSHelper.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10l_ActiveX.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\svchost.exe -k HPHNDUService
C:\Program Files\windows live safety center\wlschost.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live Safety Center\wlscUploader.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Jamie\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig?hl=en&source=iglk
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Freecause Toolbar BHO: {614bda1f-9bef-4cd1-bde4-fa4804929b4a} - c:\program files\mypoints point finder\Toolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: MyPoints Point Finder: {89a2510a-b4b6-4683-bec9-1b96700bc7f1} - c:\program files\mypoints point finder\Toolbar.dll
TB: {A057A204-BACC-4D26-DFC4-6BAE8BAD3DC9} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

================= FIREFOX ===================

FF - ProfilePath - c:\users\jamie\appdata\roaming\mozilla\firefox\profiles\i5zvma80.default\
FF - prefs.js: browser.startup.homepage - hxxps://universe.chacha.com/
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\program files\worldwinner.com, inc\worldwinner games\npwwload.dll
FF - plugin: c:\users\jamie\appdata\roaming\mozilla\firefox\profiles\i5zvma80.default\extensions\gametapplayer@gametap.com\plugins\npGameTapWebPlayer.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R2 CSHelper;CopySafe Helper Service;c:\windows\system32\CSHelper.exe [2010-8-5 266240]
R2 HPHNDUSVC;HP Home Network Diagnostic Support Service;c:\windows\system32\svchost.exe -k HPHNDUService [2008-1-20 21504]
RUnknown EraserUtilRebootDrv;EraserUtilRebootDrv; [x]
RUnknown SymIRON;SymIRON; [x]
RUnknown SYMTDIv;SYMTDIv; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-13 135664]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2010-4-10 266544]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2013-05-23 16:09:49 -------- d-----w- c:\users\jamie\appdata\roaming\ProbuSoft
2010-11-19 23:07:08 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{d550f6b9-932b-4b14-a338-741611ccafc0}\mpengine.dll
2010-11-13 00:37:46 -------- d-sh--w- C:\$RECYCLE.BIN
2010-11-13 00:22:32 -------- d-----w- c:\users\jamie\appdata\local\FixItCenter
2010-11-13 00:11:13 -------- d-----w- c:\windows\MATS
2010-11-13 00:11:10 -------- d-----w- c:\program files\Microsoft Fix it Center
2010-11-09 22:59:32 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2010-11-05 00:18:21 -------- d-----w- c:\program files\Norton 360
2010-11-02 14:24:36 -------- d-----w- c:\program files\common files\HP
2010-11-02 14:22:43 970752 ----a-w- c:\windows\system32\hpotiop5.dll
2010-11-02 14:22:43 729088 ----a-w- c:\windows\system32\hpowiax5.dll
2010-11-02 14:22:43 364544 ----a-w- c:\windows\system32\hppldcoi.dll
2010-11-02 14:22:43 309760 ----a-w- c:\windows\system32\difxapi.dll
2010-11-02 14:22:43 303104 ----a-w- c:\windows\system32\hpovst12.dll
2010-11-02 13:49:16 -------- d-----w- c:\program files\Coupons
2010-10-28 16:08:57 -------- d-----w- c:\users\jamie\appdata\local\Seven Zip
2010-10-28 12:30:46 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-10-28 12:30:44 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-10-28 12:30:43 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll

==================== Find3M ====================

2010-10-19 15:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-10-18 00:49:15 24 ----a-w- c:\windows\clofghls.dll
2010-09-13 13:56:41 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-09-08 17:23:42 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-09-08 17:07:35 834048 ----a-w- c:\windows\system32\wininet.dll
2010-09-08 15:23:27 389632 ----a-w- c:\windows\system32\html.iec
2010-09-06 16:20:29 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-09-06 16:19:06 17920 ----a-w- c:\windows\system32\netevent.dll
2010-08-31 15:46:37 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-08-31 15:46:37 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-08-31 15:44:31 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-08-31 13:27:38 2038272 ----a-w- c:\windows\system32\win32k.sys
2010-08-26 16:37:45 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-08-26 16:33:06 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2010-08-26 16:33:04 542720 ----a-w- c:\windows\apppatch\AcLayers.dll
2010-08-26 16:33:04 458752 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2010-08-26 16:33:04 2159616 ----a-w- c:\windows\apppatch\AcGenral.dll

============= FINISH: 8:44:22.12 ===============

Attached Files



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#2 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
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Posted 30 November 2010 - 04:59 AM

Hello and welcome to Bleeping Computer :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Regards,
Georgi :hello:

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#3 etavares

etavares

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Posted 05 December 2010 - 10:44 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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