Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Search engine redirect malware


  • This topic is locked This topic is locked
7 replies to this topic

#1 Yoyochan

Yoyochan

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:09 PM

Posted 19 November 2010 - 10:18 PM

Hi there!

First of all, I wanted to say thank you so much for making such an easy-to-follow tutorial about what to do before posting on here.

Now, I've had this malware for a couple of weeks, and really don't know what to do about it. When I use Google or any other popular search engine, on any browser, I am redirected to spam sites and other nasty things. Also, whenever I attempt to use firefox, it crashes within a few minutes of being open, and gives me a crash report window - this does not happen with Google Chrome or Safari.

The current anti-virus program I use is McAfee Security Center, which I did multiple full scans with recently. It came up with 4 trojan viruses which it was able to delete, but I still have the search engine redirect problem, and my spam folder is getting swamped on my e-mail with scam and phishing links, so I'm really concerned about my personal information and passwords.

Earlier today I tried to use "Malwarebytes' Anti-Malware" program, but after installing it, it would not run or open at all. I also tried to use "RootRepeal", but was also unsuccessful with that, as it became unresponsive when I attempted to use it. So now I'm here! I have included the DDS report below, and attached the .txt files that were requested in the tutorial.

Thanks a whole ton in advance! This seems like a great site, and I really hope I can get my issue resolved. :)

- Lindsay

-----


DDS (Ver_10-11-10.01) - NTFSx86
Run by lindz at 20:25:54.65 on Fri 11/19/2010
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_20
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3326.1756 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\brsvc01a.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\ANIWConnService.exe
C:\Windows\system32\brss01a.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\RtHDVCpl.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files\D-Link\DWA-160\AirNCFG.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Razer\Lachesis\razerhid.exe
C:\Program Files\Razer\Lachesis\OSD.exe
C:\Program Files\Razer\Lachesis\razertra.exe
C:\Program Files\Razer\Lachesis\razerofa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Users\lindz\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Users\lindz\AppData\Local\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\EDIMAX\Common\RaUI.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Steam\SteamService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Users\lindz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\lindz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\lindz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\lindz\Downloads\dds(2).scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: DeviceVM Url Search Hook: {0063bf63-bfff-4b8f-9d26-4267df7f17dd} - c:\windows\system32\dvmurl.dll
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~4\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Google Update] "c:\users\lindz\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
uRun: [googletalk] c:\users\lindz\appdata\roaming\google\google talk\googletalk.exe /autostart
uRun: [gedcyvsys] rundll32.exe "c:\users\lindz\appdata\local\temp\efdebc.dll",s
uRun: [opoljiaudio] rundll32.exe "c:\users\lindz\appdata\local\temp\nnkkif.dll",s
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [ANIWZCS2Service] c:\program files\ani\aniwzcs2 service\WZCSLDR2.exe
mRun: [D-Link D-Link Xtreme N Dual Band DWA-160] c:\program files\d-link\dwa-160\AirNCFG.exe
mRun: [WZCSLDR2] c:\program files\d-link\dwa-160\WZCSLDR2.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Lachesis] c:\program files\razer\lachesis\razerhid.exe
mRun: [Livestream Procaster] "c:\program files\livestream procaster\Procaster.exe" -autorun
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NetFxUpdate_v1.1.4322] "c:\windows\microsoft.net\framework\v1.1.4322\netfxupdate.exe" 1 v1.1.4322 GAC + NI NID
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\users\lindz\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\users\lindz\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\wirele~1.lnk - c:\program files\edimax\common\RaUI.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\lindz\appdata\roaming\mozilla\firefox\profiles\0verhcmt.default\
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\users\lindz\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\users\lindz\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
FF - plugin: c:\users\lindz\appdata\roaming\mozilla\firefox\profiles\0verhcmt.default\extensions\runtime@panda3d.org\platform\winnt_x86-msvc\plugins\nppanda3d.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation

foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R1 anodlwf;ANOD Network Security Filter driver;c:\windows\system32\drivers\anodlwf.sys [2010-4-7 12800]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-1-5 214664]
R2 ANIWConnService;ANIWConn Service;c:\windows\system32\ANIWConnService.exe [2010-4-7 151552]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-4-8 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-4-8 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-4-8 144704]
R2 MotoConnect Service;MotoConnect Service;c:\program files\motorola\motoconnectservice\MotoConnectService.exe [2010-10-8 91456]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2009-8-17 239648]
R3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R3 LachesisFltr;Lachesis Mouse Driver;c:\windows\system32\drivers\Lachesis.sys [2010-4-10 12032]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-4-8 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-4-8 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-4-8 35272]
R3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-4-8 34248]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-4-8 40552]
R3 rt61x86;Ralink RT61 Wireless Driver for Windows Vista;c:\windows\system32\drivers\netr61.sys [2009-6-10 335872]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 arusb_lh;D-Link DWA-160 device driver;c:\windows\system32\drivers\dwarusb_lh.sys [2010-4-7 475136]
S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys [2009-1-29 6016]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2009-6-19 19712]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2009-1-29 8320]
S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\Motousbnet.sys [2010-4-1 23424]
S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys [2010-1-25 9472]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]

=============== Created Last 30 ================

2010-11-20 01:08:32 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-20 01:08:32 411368 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-11-20 00:38:57 -------- d-----w- c:\users\lindz\appdata\roaming\Malwarebytes
2010-11-20 00:37:47 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-20 00:37:46 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-20 00:37:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-20 00:37:46 -------- d-----w- c:\progra~2\Malwarebytes
2010-11-11 05:34:49 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2010-10-27 15:32:04 1696256 ----a-w- c:\windows\system32\gameux.dll
2010-10-27 15:32:03 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-10-27 15:32:03 28672 ----a-w- c:\windows\system32\Apphlpdm.dll

==================== Find3M ====================

2010-09-13 13:56:41 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2010-09-08 06:01:28 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-08 05:57:18 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-08 05:57:05 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-08 05:56:53 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-09-08 05:56:53 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-09-08 05:04:36 385024 ----a-w- c:\windows\system32\html.iec
2010-09-08 04:26:46 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-09-08 04:25:15 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-09-06 16:20:29 125952 ----a-w- c:\windows\system32\srvsvc.dll
2010-09-06 16:19:06 17920 ----a-w- c:\windows\system32\netevent.dll
2010-08-31 15:46:37 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-08-31 15:46:37 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-08-31 15:44:31 531968 ----a-w- c:\windows\system32\comctl32.dll
2010-08-31 13:27:38 2038272 ----a-w- c:\windows\system32\win32k.sys
2010-08-26 16:37:45 157184 ----a-w- c:\windows\system32\t2embed.dll
2010-08-26 16:33:06 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2010-08-26 16:33:04 542720 ----a-w- c:\windows\apppatch\AcLayers.dll
2010-08-26 16:33:04 458752 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2010-08-26 16:33:04 2159616 ----a-w- c:\windows\apppatch\AcGenral.dll

============= FINISH: 20:27:36.34 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:09 PM

Posted 29 November 2010 - 12:50 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:09 PM

Posted 02 December 2010 - 01:20 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Yoyochan

Yoyochan
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:09 PM

Posted 02 December 2010 - 08:35 AM

Hi again,

Thanks so much for the reply. I've been very busy with classes and creating a presentation lately that I haven't had time to mess with my computer just yet. Would it be alright if the thread could stay open a while longer, say 2 or 3 weeks? Classes are almost over, then I'll have plenty of time to fix things! :) If I have time before then, I'll get this squared away and reply as soon as possible.

Thanks so much,

Lindsay

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:09 PM

Posted 02 December 2010 - 11:37 AM

Hello

say 2 or 3 weeks? is a very long time

I will let the thread get closed but when you are ready to work on the computer just give me a pm and I will open it for you when you have the time



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 Yoyochan

Yoyochan
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:09 PM

Posted 02 December 2010 - 01:06 PM

Alright, I'll definitely do that. Thanks! :)

#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:09 PM

Posted 02 December 2010 - 02:55 PM

:thumbup2:
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:11:09 PM

Posted 04 December 2010 - 11:28 PM

Locking thread untill user is ready


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users