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Backdoor Virus


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5 replies to this topic

#1 dez1068

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Posted 19 November 2010 - 09:34 PM

Okay, as per requested, I'm starting a new topic in this forum. I had originally posted in the Am I Intected forum (topic title: Virus, Topic Description: Backdoor....just in case you want to review everything that has been going on.) and was instructed to try several things. I did exactly as instructed, I ran MBAM, ATF, SAS and TDSSkiller, followed everything to a T. Now, I'm having a problem with my services not working. It appears as though I'm in normal mode, however on the windows user accounts start-up page, there's an added Administrator user and when I click on my user account everything looks normal except that the task bar looks like what it would in safe mode. Also, when I run msconfig, all my services are stopped. I then went to Administrator tools and tried restarting the services, but then I get a message This service cannot be started in safe mode. I am not in safe mode. Okay, so then I was asked to boot in safe mode and do windows updates so I booted in safe mode, went to updates and when it starts to look for updates then I check on custom instead of express and this is the message I get: The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. So, since I can't even install updates, I took it upon myself and yes I know I probably shouldn't have, but I know that having too many different anti-virus programs installed can cause conflict so I deleted MBAM, ATF, SAS and TDSSkiller thinking that would work. It didn't! Please help.

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#2 Orange Blossom

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Posted 19 November 2010 - 11:15 PM

Please post the DDS and GMER logs as a reply to this topic and I'll merge them to the post above and remove my reply so your topic won't get lost. If you cannot produce the logs, in the reply please state what happens when you try to create them.

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#3 dez1068

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Posted 20 November 2010 - 11:47 AM

I'm not sure what a DDS or GMER log is, can you please tell me how to produce those.

#4 Orange Blossom

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Posted 20 November 2010 - 04:27 PM

Please read my response to your other topic: http://www.bleepingcomputer.com/forums/topic361315.html/page__view__findpost__p__2025333 The instructions are there.

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#5 dez1068

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Posted 22 November 2010 - 04:30 PM

I just wanted to say thanks for all your help. Unfortunately, my computer completely crashed and I had no option but to completely have my operating system re-installed. If ever in the future I have a problem, (although I hope I don't) I will most certainly come back here for help. I think what you volunteers are doing is great and I know it is well appreciated.

#6 Orange Blossom

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Posted 22 November 2010 - 07:38 PM

Thank you for letting us know. Sometimes a reformat and reinstall is the quickest solution.

Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :cherry:
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