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Problem installing XP professional


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7 replies to this topic

#1 Muriel

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Posted 19 November 2010 - 09:32 PM

Hi,
This is my first time posting here. I had problems with malware/spyware and I came across this website and read a lot of very useful tutorials.
However, after a couple days fighting with the stupid trojan (i could not remove it), so I decided it was time for a clean installation of windows XP

I have an original windows XP professional CD (SP2)
I proceeded to boot from the CD and then format the partition where i had the OS installed.
Everything went fine until just now. The setup is about 65% complete, but I got a warning message that says the following:
"Setup cannot copy the file: dxdiag.chm"

the options to resolve this are to: retry, to skip the file and to quit.
I retried several times, I cleaned the CD, but the error is still there...
Is there something I could do to work around this?
I would really appreciate some help, I have been having a really bad couple of days dealing with this computer...

Thanks a lot in advance, to whoever might wanna help me out with this situation

Muriel

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#2 mdoggy39

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Posted 19 November 2010 - 09:38 PM

Hi, did u try skipping that file, and see if it has any other troubles setting up. If it does probably need a different copy of xp.

#3 Muriel

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Posted 19 November 2010 - 09:45 PM

Yeah I just skipped that dxdiag.chm file and
sadly yes i am being prompted with the same error for a different file :(
I don't own another copy of windows XP, could I make a copy of the disk I have and try with that one? or would it be pointless to do so?

Thanks for the fast response though...


-----
UPDATE #1:
OK so i quit the installation of windows by pressing F3, and
I FOUND an old copy of windows XP SP2
however,
then the computer rebooted, and i pressed F8 to boot from CD i get this blackscreen error that says

windows could not start because of the following file is missing or corrupt:
<windows root>\system32\hall.dll
please reinstall a copy of the above file

do you know why this happened and how i can fix it?
thanks a lot i really appreciate the help



UPDATE #2:
I can't seem to catch a break,
after i switched to another copy of XP i reboot and i get a black screen with this message

"reboot and select proper boot device"

i don't know what to do... I am trying hard googling stuff but i can't seem to find anything that helps me

Edited by Muriel, 19 November 2010 - 10:18 PM.


#4 hamluis

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Posted 20 November 2010 - 07:33 AM

Try deleting the partition that previously existed...then using the XP CD to create a new partition ane install.

Formatting existing partitions may not rid the system of problems with the partition structure.

Delete vs Format Partition - http://www.vistaheads.com/forums/microsoft-public-windows-vista-performance-maintenance/93933-delete-format-hard-disk-whats-difference.html

Louis

#5 Mooseby

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Posted 20 November 2010 - 03:03 PM

I also found that a loose RAM card that needed to be reseated caused similar installation issues.

#6 Eyesee

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Posted 20 November 2010 - 03:43 PM

I know that you said that you cleaned the cd.
Are there any scratches on it?
If so, you might try a scratch repair kit and them immediately make a copy of the cd.
I have done this to several cd's that were pretty badly scratched up and the copy worked fine.
In the beginning there was the command line.

#7 Muriel

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Posted 21 November 2010 - 02:44 PM

Hi guys thanks for replying,
I will try all of the solutions you suggested and I will report back ASAP
It's not looking good though..
Thanks,

Muriel


UPDATE1:

@hamluis
I have a question about what you recommended,
In my main HD
i had two partitions, one was the main one and the other one had a backup and some other files ( this is not the only backup i have, but i d have some media files I would not want to lose)
When i first formatted this Hard drive, i only formatted the main partition....
How would i proceed to delete the partition i called the Main one, and keep the data/backup partition as it is ( hopefully it's still there)

thanks

Edited by Muriel, 21 November 2010 - 02:47 PM.


#8 hamluis

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Posted 21 November 2010 - 03:29 PM

How are you reinstalling XP?

An XP CD gives you the option of deleting that partition...before you attempt to install Windows.

XP Clean Install, Stevens - http://www.michaelstevenstech.com/cleanxpinstall.html

Louis




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