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Redeemyourprize.com virus attacking me


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11 replies to this topic

#1 AGNT009

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Posted 19 November 2010 - 06:49 PM

Ive been running on just Firefox for years with no problems. My last problem the rkill app worked to stop, and tell me where its hiding to delete it. But this thing is knocking out my browser after a few minutes. Wont let me shut down the internet, or restart PC. Im constantly forcibly restarting my PC by holding power button. At random, it opens up a new tab for that site, redeemyourprize.com. When I go to google search ways to get rid of it, its like it knows Im hunting it, and the links that look good, one even directing me HERE, get rerouting to some stupid site that I didnt want. HELP. I uploaded the free version of malewarebytes I think it is. When I ran its scan, it looked up the PC when trying to quarantine. I want to trust that maleware, but if the free version cant rid me of one virus for free, why would I trust it to help me in the future and pay $25 for it. I upgraded to the latest Firefox, and the virus still gets through.

Edited by hamluis, 19 November 2010 - 07:39 PM.
Moved from XP to Am I Infected ~ Hamluis.


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#2 boopme

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Posted 19 November 2010 - 10:58 PM

Hello, let's do it this way...

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 AGNT009

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Posted 21 November 2010 - 04:02 PM

thanks alot that damn superantispyware crashed my computer when it finished scanning now it wont boot to windows at all and i have no boot disk

#4 AGNT009

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Posted 21 November 2010 - 04:04 PM

im typing from my ps3

#5 boopme

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Posted 21 November 2010 - 04:25 PM

Hi, I would think it was the malware not the removeal tool. You were constantly force starting the PC because of it.

I am going to ask some one to look that may know a way around not having any discs.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Elise

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Posted 23 November 2010 - 06:39 AM

Hi, can you please tell me what version of Windows you are running?

At what point does the computer start with booting? Do you still see the Windows Splash screen?

regards, Elise


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#7 grbehera

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Posted 30 November 2010 - 12:01 AM

What do we do when the PC would not start in safe mode ?

I get a blue screen when I try to start PC in safe mode. The blue screen says
"PC may have been infected with a virus or software. Please remove virus software" and a hardware address is displayed. Then it comes back to Windows XP safe mode menu where we get the different choices for safe mode. The only option that works is "Start Windows Normally".

I tried cleaning without starting in safe mode and the malware comes back.
Could this be a rootkit virus?

Windows Version : XP Service Pack 3

#8 Elise

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Posted 30 November 2010 - 07:28 AM

To be sure I understand you: can you actually finish booting in normal mode and can you run a tool from there?

regards, Elise


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#9 grbehera

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Posted 01 December 2010 - 02:59 PM

Yes I can start the PC in Normal mode.
I did run all the steps and tools outlined in this thread in normal mode as PC could not start in Safe mode.
It did clean the PC but the malware came back.

Thanks for replying.

#10 Elise

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Posted 01 December 2010 - 03:08 PM

Okay, in that case lets move the topic to the Malware Removal forum so we can run a few more scans to see what the matter is. We can then also try to repair safe mode, but I'd rather not do that before any malware is gone.

OTL
-----
Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

regards, Elise


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#11 Elise

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Posted 06 December 2010 - 07:48 AM

Hi, are you still there?

regards, Elise


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#12 Elise

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Posted 17 December 2010 - 08:32 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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