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Intermittent connection to wireless printer on otherwise healthy network


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#1 cfgm

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Posted 18 November 2010 - 07:34 PM

Hi
I hope someone can shed some light on this issue.

I have a new Canon Pixma MP560 wireless printer, that appeared to install and set up on the wireless network without any issues. However, I then discovered that sending anything more than one page appears to drop the connection. It normally stalls 1/4 into the 2nd page (if it makes it through the first).
Furthermore, about 1/2 to 2/3 of pings to the printer fail.

What I can't understand is the intermittent nature of this problem. The wireless network is otherwise stable and fast, and rarely drops out. The printer recognises the router, the router recognises the printer, I can send some things to the printer... but why the drop? I'm overloading the connection somehow?!
Is there some spooler setting I should know about?

Any help would be appreciated. I'm using Windows 7 64bit.

Many thanks,
C

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#2 MrBruce1959

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Posted 19 November 2010 - 11:53 AM

Hello and welcome to Bleepingcomputer.

The first thing I would look into is if you have another device close by that uses a wireless signal or a device that is emitting some type of interference.

Such devices are cordless phones, cell phones and electric lighting.

Another device is another wireless router or device using the same wireless channel that you are currently using.

These can cause dropped or intermittent connections with wireless devices.

Try changing the channel you are currently using for wireless.

Try moving things around a bit that can cause (RF) interference in the area between the printer and the device communicating with it to see if this resolves the issue.

Please post back the results.

Kind regards.

Bruce.
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#3 cfgm

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Posted 19 November 2010 - 04:47 PM

Great suggestion!
I had no idea the channel could be making that much difference, (plus I thought I'd already changed it).
Anyway, changed from 11 to 1 and it appears to be working happily!

What a joy - great printer btw!

Thanks Bruce :)




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