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What else could be slowing down my internet speed?


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#1 ceered

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Posted 18 November 2010 - 07:08 PM

I have tried everything I can think of.

A lap top using the same connection works fine but my pc is slow.

It is not the modem. (I have had 2 new ones)
It is not the router. (problem persisits if I bypass router and wire straight to ethernet)
It is not the browser. (I have tried a different one)
It is not a virus or malware. ( a really patient expert on here has verified it is clean in another thread)
I have removed unecessary toolbars.
I have tried a new ethernet cable.
I completely removed Norton, but it made no difference.

But still my pc internet speed is extremely slow compared to the laptop.

Does anyone have any other suggestions?
Thanks

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#2 cryptodan

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Posted 18 November 2010 - 07:35 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Please do the above on both machines.

#3 ceered

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Posted 19 November 2010 - 03:53 PM

Hi

here is the info for my pc

http://speccy.piriform.com/results/EjH0nBFscOiljdWj7YTa3Qf

Don't have the laptop. It was used by a technician from my ISP to check if the fault was theres or not.

ceered

#4 cryptodan

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Posted 19 November 2010 - 04:48 PM

Your firewall could be slowing down your internet speed.

Check your speeds via http://www.speedtest.net

#5 ceered

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Posted 19 November 2010 - 06:33 PM

My speed readings are rubbish:
0.67 Mb/s download
0.69 Mb/s upload
10 ms PING

The speeds are no better without the firewall.

ceered

#6 Broni

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Posted 19 November 2010 - 07:53 PM

What is your ISP advertised speed?
See, if you'll get same numbers at Speedtest site, if you run your computer from Safe Mode with Networking.

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#7 ceered

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Posted 20 November 2010 - 08:18 AM

Ran the speed tests again.
Normal mode: 1.02Mb/s download
0.69Mb/s upload
11 ping

safe mode with networking: 2.25Mb/s
0.79Mb/s
11 ping

So slightly better but the advertised speed is upto 20Mb/s and the lap top was around 15Mb/s when tested.

#8 Broni

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Posted 20 November 2010 - 12:09 PM

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.

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#9 cryptodan

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Posted 20 November 2010 - 01:01 PM

I wished you would post the images then just the numbers. Knowing who your ISP is and how far you are away from the test servers is very critical. Please provide the links to the images when doing the speed tests.

#10 ceered

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Posted 20 November 2010 - 05:17 PM

I don't want to sound ungrateful because I really do appreciate you trying to help. But I'm not sure what I'm doing now. Not sure how to get the images of the speed tests or whether it's safe to show all that comes up in the log from the run>cmd
Not even sure if what I have written makes sense!
Sorry.

#11 NpaMA

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Posted 20 November 2010 - 05:26 PM

Go to http://www.speedtest.net/

Run the test like you were doing, and when it gets done it'll popup telling you your speed, ping, server location, etc. At the bottom of that picture there's a "Copy Forum Link". Click that, come to a reply here and paste it (right click -> paste or use ctrl+v) into a reply.

Edit: Also, posting the contents of ipconifg /all is safe. Its not any personal information. If you're directly connected, it may give a WAN IP but just replace the last series of numbers with X. it'll be labeled as "IPv4 Address". Make sure you atleast leave the first 3 parts.

For example if its 192.168.2.2, post 192.168.2.X.

And even if your IP was posted, very little (next to nothing) could be done with it.

Edited by NpaMA, 20 November 2010 - 05:29 PM.


#12 ceered

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Posted 20 November 2010 - 05:31 PM

Thank you, I had just worked that out, I'm a bit slow!
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#13 NpaMA

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Posted 20 November 2010 - 05:36 PM

Post back the ipconfig as requested by Broni. Also post back the contents of this:

tracert www.google.com>c:\pinggoogle.txt&notepad c:\pinggoogle.txt
^Credit to Broni because I did copy/paste and modified instead of having to verify it worked.

Edited by NpaMA, 20 November 2010 - 05:39 PM.


#14 ceered

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Posted 20 November 2010 - 05:37 PM

Windows IP Configuration



Host Name . . . . . . . . . . . . : your-e6f02835ae

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.virginmedia.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

Physical Address. . . . . . . . . : 00-18-F3-57-73-8F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.X

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : 20 November 2010 19:24:00

Lease Expires . . . . . . . . . . : 27 November 2010 19:24:00




Hope I've done this right!

#15 Broni

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Posted 20 November 2010 - 05:37 PM

I suspect, you may have bad ethernet card.
Try to reinstall network card driver and if that doesn't help, I'd spend 15 bucks for new card.

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