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I Can't Read My E-mail


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7 replies to this topic

#1 azrael

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Posted 27 November 2005 - 06:41 PM

My E-mails download ok, but when I open them they are blank. Any Ideas folks?

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#2 Rimmer

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Posted 28 November 2005 - 04:43 AM

What email client are you using? How do you know they download OK?

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#3 azrael

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Posted 28 November 2005 - 09:51 AM

Outlook Express. It's not my PC by the way. I'm just trying to help someone out. I just opened the client normally and it seems to download ok, messages appear with name of sender subject matter etc, but when clicked on to open the window appears without any message inside. Cheers.

#4 Albert Frankenstein

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Posted 28 November 2005 - 02:23 PM

Probably Outlook Express has blocked the content.

It may have contained a unclean attachment, or perhaps it was emailed to several people. If OE sees one of these type of 'broadcast' emails it will block the content.

There is a way to change this behaviour if you want to see the content of these types of emails, provided this is the reason the email is blank in the first place. Some controls can be found in version 6 at:

Tools > Options > Security tab

Here you will find options for blocking images, etc.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#5 azrael

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Posted 29 November 2005 - 09:08 AM

It's all the E-mails. I think it may be something malicious. Is it possible that a virus could cause this problem. Cheers.

#6 Rimmer

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Posted 29 November 2005 - 06:04 PM

This MS support article may apply - http://support.microsoft.com/?kbid=312351

Try repairing Internet Explorer (which is linked with OE) - http://www.bleepingcomputer.com/forums/How...ress-tut71.html

There are some suggestions at item 10 on this page - http://www.oehelp.com/OETips.aspx#10

Run some online anti-virus and anti-trojan scans on the PC as the blank messages may be a symptom of infection.

Here are some links to free online Anti-Virus scans. They do take some time to load and run and in some cases you can only use Internet Explorer, with ActiveX enabled, to access them but they are an excellent support for your existing anti-virus program.

Panda Active Scan online - http://www.pandasoftware.com/activescan/
Internet Explorer only. Requires email address. Requires Active-X components to be installed. Approx 12MB download.

BitDefender online scan - http://www.bitdefender.com/scan/licence.php
Internet Explorer only. Must agree to a EULA. Need to allow installation of an Active X component.Some of the options are not clearly explained.

McAfee online scan - http://www.pcpitstop.com/freescan/

Security Advisor (?) - http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Trend Micro Housecall - http://uk.trendmicro-europe.com/enterprise...call_launch.php
(European version, supports Netscape, Mozilla, Firefox and Opera)
or http://housecall.antivirus.com/ (IE only)

Kaspersky - http://www.kaspersky.com/scanforvirus
Link to 'Online Scan' at the top rhs of the page. Requires IE and Active-X components.
"does not scan RAM, boot sectors and MBRs, so it cannot detect malicious code located in these areas."

Online trojan scanner: http://www.windowsecurity.com/trojanscan/

hth :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#7 frankie12

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Posted 29 November 2005 - 06:25 PM

yeah I also suggest you do a virus/spyware scan. Have you made sure that your e-mail client allows OE and you have all of the settings correct?

#8 azrael

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Posted 30 December 2005 - 03:37 PM

Thank you all for your help. I went to oehelp and tried some of the suggestions and it is working. I am having a holiday in Chester, England with my good friend Mark whose computer I am working on. He is a happy guy again because he can read his mail.Happy New Year everyone.




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