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Complete Crash?


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#1 Jerry McGuire

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Posted 27 November 2005 - 05:49 PM

Hi, I need someone to tell me what I'm looking at on my screen. I have a Pent 4 with XP. At first it said you have a Trojan that can't be repaired when I turned it on recently. So I tried resetting it to a previous time 3 months ago. Then it sort of worked and then it wouldn't do anything. However, it now comes up with a screen that says: "Select First Boot Device. Floppy, CD ROM, ARMD -FDD, Network." I do have some sort of security but I don't know if its Norton or what! I got the computer from an associate who retired about 6 months ago. Is it totally toast, crashed, or frozen or can I try something? I don't have a boot device that I know of. Do I need one? Thanks, Jerry McGuire

Edited by Jerry McGuire, 27 November 2005 - 05:50 PM.


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#2 Rimmer

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Posted 27 November 2005 - 07:22 PM

:thumbsup: to BC Jerry McGuire,

I'm not sure why you are coming up with that screen but it is common to have a priority list for boot devices. Normally first boot would be the Floppy or the CDROM drive and then 2nd or 3rd would be your hard drive - which is what you normally boot from. You can chage this priority list in the BIOS so it doesn't matter if you make a mistake, it will just make booting slower.

While the system boots keep tapping the F8 key. This should bring you to a boot menu where you can select Safe Mode. Choose this option and run what anti-virus and anti-spyware programs you have there. Then reboot normally. If you are able to reboot normally and get online do this:
Is your Anti-virus program current and updated? If not you can download a free anti-virus program here (US Link): AVG Free
When you have downloaded and installed it you need to go online to register it and update it. (It will probably prompt you to do this.)
Once you have installed AVG uninstall your old Anti-Virus software because you should only have one running on your system.

Do you have any anti-spyware installed? If not download and update all of the following:Reboot your computer in Safe Mode and run the anti-virus scan and anti-spyware scans there.
If you are not sure how to boot in Safe Mode there is a tutorial here: Safe Mode

See if that helps :flowers:

Edited by Rimmer, 27 November 2005 - 07:23 PM.


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#3 Jerry McGuire

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Posted 28 November 2005 - 02:27 PM

Thanks Rimmer! I'll give it a try! I loved Red Dwarf. Jerry McGuire




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