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Blue Screen


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#1 LSEactuary

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Posted 18 November 2010 - 06:05 AM

Hi,

I had a virus on my computer and ran Maleware bytes once. It came up with 21 viruses and so I removed all of them and it said to restart so I did. The when it was restarting it went straight to a blue screen with white writing that said the following:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen apeaprs again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart your computer.

Technical Information:

*** STOP: 0x0000007B (0xBA4C7524, 0xc0000034, 0x00000000, 0x00000000)

What do I do? I cannot seem to log into Safe mode either (this screen comes up) when i press F8 either. I can, however, get into the recovery console. Btw I dont have a recovery CD - everything came pre-installed.

Ive been through http://www.geekstogo.com/forum/topic/288388-unbootable-system-tutorial/ and its not worked.


Thanks in advance!

Edited by hamluis, 18 November 2010 - 09:48 AM.


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#2 hamluis

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Posted 18 November 2010 - 09:46 AM

Enter the Recovery Console...run the chkdsk /r command.

Probably won't help, but we'll see.

System manufacturer and model?

Louis

#3 Elise

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Posted 20 November 2010 - 04:30 AM

Hello, in case you still need help, follow these steps.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

regards, Elise


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