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combofix not working help :(


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#1 im abcd

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Posted 18 November 2010 - 04:43 AM

i have lots of problems in my pc and many people found a solution with combofix and therefore i downloaded combofix and ran it ..it scans till stage 50 then it comes deleting files and after that an error occurs

a problem has occured and windows had been shutdown to prevent the damage ? ? :((

please help

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#2 quietman7

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Posted 18 November 2010 - 10:39 AM

There are circumstances ComboFix will hang or stall at various stages due to malware interference, failure to disable any other real-time protection tools and CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. While that is not normal behavior, it is not unusual.

With that said, please note the message text in blue at the top of the Am I infected? What do I do? forum.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise due to complex malware infections, false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

If you ran ComboFix on your own due to malware infection, please be aware that using ComboFix is only one part of the disinfection process. If you need assistance with a malware removal, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Edited by quietman7, 18 November 2010 - 10:40 AM.

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#3 im abcd

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Posted 18 November 2010 - 12:37 PM

hmm well there are lots of problems .and it still crashes after disabling daemon tools

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#4 quietman7

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Posted 18 November 2010 - 12:50 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. Further, more information is needed by using tools like DDS, OTL, RSIT which create comprehensive logs with specific details about a computer's system, files, folders and registry keys which may have been modified by malware infection BEFORE deciding if ComboFix should be used. If you need assistance with malware removal, please follow the instructions I previously provided.
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