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Infected - Link redirecting, screen going dark, update disabled


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4 replies to this topic

#1 j0e0f7f

j0e0f7f

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  • Local time:08:52 AM

Posted 17 November 2010 - 10:27 PM

I have been attempting to fix my parents computer for two days now and i have been unsuccessful. Originally it was diagnosed with Thinkpoint but after running some malware removal programs in safemode and following the Thinkpoint removal instructions on this website (scroll, rkill, malwarebytes, etc.), i seem to have removed it (or at least the symptoms). Now the symptons have evolved into link redirecting in google and bing, in both IE and Firefox, along with the screen going dark after about 3 minutes of use. I suspected that maybe i've overheated something after constantly scanning and restarting the laptop for 48 hours straight, but i've read somewhere that the screen darkening could be caused by the malware so i figured i'd mention it here. When i do run windows defender, malwarebytes, avg, whatever, they no longer find anything but yet i'm still having problems. I sincerely appreciate any help you guys can give me, i'm starting to get really frustrated here. Please see DDS below as well as the attachments that were recommended in the guide. Thanks.

FYI... I ran all tests under my little brother's profile because the computer seemed to run faster under his profile as compared to my parents. Not sure if it matters, just FYI...

DDS (Ver_10-11-10.01) - NTFSx86
Run by Josh at 21:12:46.85 on Wed 11/17/2010
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.608 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Digital Media Reader\shwicon2k.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Apple Computer\DVD@ccess\DVDAccess.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Josh\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = hxxp://www.gateway.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {3C7195F6-D788-4D50-BA72-2EE212EDAC78} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {F9506FB9-F20D-497E-B732-F58D84BF9099} - No File
TB: {2C0A5F28-48D8-408B-9172-9C6121025BCE} - No File
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [Reminder] %WINDIR%\Creator\Remind_XP.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [SunKist] c:\program files\digital media reader\shwicon2k.exe
mRun: [WinampAgent] c:\program files\winamp\winampa.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvd@cc~1.lnk - c:\program files\apple computer\dvd@ccess\DVDAccess.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: virginia.edu\www
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://home3.ca.com/OnSite/Extern/GeeksOnCallScanner/PCPitStop.CAB
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {1B4F9DD7-2D7C-44B5-9126-73206DA0AE75} - hxxp://www3.authentium.com/cssrelease/bin/wizard.exe
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {62789780-B744-11D0-986B-00609731A21D} - hxxp://www.onlinegis.net/download/MgViewer6.0CAB/mgaxctrl.cab
DPF: {72C9EA8F-8965-40C2-ABAD-D460A5815F86} - hxxp://host.oddcast.com/hostClientIE.cab
DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} - hxxp://home3.ca.com/Onsite/Extern/Scanner/cascan/webscan.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E0B2D355-CF84-47FD-9CF6-DE041B4C5A42} - hxxp://home3.ca.com/OnSite/Extern/GeeksOnCallScanner/SigCheck.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: urqPjjkh - urqPjjkh.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~3\MpShHook.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\xxyywUNH
LSA: Notification Packages = scecli scecli

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\josh\applic~1\mozilla\firefox\profiles\an417fs4.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: keyword.URL - hxxp://search.fresh-search.net/?sid=10101068100&s=
FF - plugin: c:\documents and settings\owner\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\owner\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: browser.search.selectedEngine - Google
FF - user.js: browser.search.order.1 - Google
FF - user.js: keyword.URL - hxxp://search.fresh-search.net/?sid=10101068100&s=c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R2 DVDAccss;DVDAccss;c:\windows\system32\drivers\DVDAccss.sys [2009-8-30 29156]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-6-15 200192]
S3 AMDMSRIO;AMDMSRIO;\??\c:\docume~1\owner\locals~1\temp\safe to delete 3_0_4_8\amdmsrio.sys --> c:\docume~1\owner\locals~1\temp\safe to delete 3_0_4_8\AMDMSRIO.sys [?]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-11-17 38224]

=============== Created Last 30 ================

2010-11-18 00:08:42 -------- d-----w- c:\program files\IObit
2010-11-18 00:08:42 -------- d-----w- c:\docume~1\josh\applic~1\IObit
2010-11-17 17:51:46 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-17 17:51:44 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-17 17:51:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-16 01:12:51 -------- d-----w- c:\program files\CCleaner
2010-11-11 01:20:38 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2010-11-11 01:20:35 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2010-11-11 00:19:19 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-11 00:19:19 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-11 00:19:19 423656 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-11-11 00:08:50 -------- d-----w- c:\program files\Hard Disk Sentinel
2010-11-10 23:18:48 6146896 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\windows defender\definition updates\{0cda8908-4db0-47af-b1d2-9bee3792a2a8}\mpengine.dll
2010-11-10 23:17:24 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-11-10 23:15:09 -------- d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2010-11-04 23:22:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-11-04 21:11:02 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2010-11-04 21:11:01 281104 ----a-w- c:\windows\system32\wpcap.dll
2010-11-04 21:11:01 100880 ----a-w- c:\windows\system32\Packet.dll
2010-11-04 21:09:21 -------- d-----w- c:\docume~1\alluse~1\applic~1\nKaAn02001
2010-11-04 21:09:13 -------- d-----w- c:\docume~1\alluse~1\applic~1\Update

==================== Find3M ====================

2010-11-10 00:44:03 90112 ----a-w- c:\windows\DUMP6eb7.tmp
2010-11-10 00:43:14 90112 ----a-w- c:\windows\DUMP222e.tmp
2010-11-10 00:42:09 90112 ----a-w- c:\windows\DUMP6929.tmp
2010-11-10 00:41:19 90112 ----a-w- c:\windows\DUMP6ac0.tmp
2010-10-19 15:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-09 13:38:01 832512 ----a-w- c:\windows\system32\wininet.dll
2010-09-09 13:38:01 1830912 ----a-w- c:\windows\system32\inetcpl.cpl
2010-09-09 13:38:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-09-09 13:38:00 17408 ----a-w- c:\windows\system32\corpol.dll
2010-09-08 15:57:57 389120 ----a-w- c:\windows\system32\html.iec
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: FUJITSU_MHU2100AT rev.00000008 -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8717A446]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x87180504]; MOV EAX, [0x87180580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\Harddisk0\DR0[0x87143290]
3 CLASSPNP[0xF7692FD7] -> ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\00000095[0x871A79E8]
5 ACPI[0xF74A9620] -> ntkrnlpa!IofCallDriver[0x804EE130] -> [0x87143940]
\Driver\atapi[0x87136DB8] -> IRP_MJ_CREATE -> 0x8717A446
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x137; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskFUJITSU_MHU2100AT_______________________00000008#5&4630339&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x8717A292
user != kernel MBR !!!
sectors 195371566 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.

============= FINISH: 21:14:39.43 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:09:52 AM

Posted 26 November 2010 - 11:38 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#3 j0e0f7f

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Posted 27 November 2010 - 02:55 PM

Gringo,

Unfortunately, my brother went behind my back and tried to run the system recovery software that Gateway puts on a separate partition. This attempted to format and reinstall XP on the hard drive only now it won't complete. It loads the Windows XP screen, says "Please wait..." and hangs. If i reboot into safe mode it tells me i need to complete installation... only i can't. Gateway says something must have gotten corrupted on the partition and they do not make system recovery disks for laptops more than three years old. Which basically means i now have an expensive 64-bit paper weight. Where should i post to get help with installing OEM Windows and resetting up the computer from scratch?

Thanks,

j0e0f7f

#4 gringo_pr

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Posted 27 November 2010 - 03:16 PM

Hello


That don't sound to good, but I would ask in the XP forum as they may be able to help

http://www.bleepingcomputer.com/forums/forum56.html

Edit try this first and see if it will help - http://supportapj.dell.com/support/topics/global.aspx/support/dsn/document?c=my&l=en&s=gen&docid=26B720E7D596B89DE040A68F5B280867


Gringo

Edited by gringo_pr, 27 November 2010 - 03:20 PM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#5 gringo_pr

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Posted 29 November 2010 - 11:24 PM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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