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Slow laptop computer that freezes often...


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11 replies to this topic

#1 jgb99

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Posted 17 November 2010 - 09:08 PM

My laptop has been running very slowly over the last 4-6 weeks, in particular when I am running Firefox, it pauses often before recovering, and over the last few weeks it has started freezing quite frequently.

I was also getting the BSOD occurring on a few occasions 2-3 weeks a go, but that seems to have stopped occurring.

The CPU is often running at full tilt (90-100%) and fan working hard constantly, when I have 1-2 tabs on Firefox with Microsoft Word open... very difficult to watch youtube videos without a lag....

I was referred here after receiving help in the security forum re: cleaning up and getting rid of spyware/malware etc.

http://www.bleepingcomputer.com/forums/topic359951.html

I am wondering whether there may be a solvable issue will significantly improve the performance of my computer or whether I need to look into getting a new one - I've had this one for almost 4 years and it is often running for 12 hours per day, although I only use it for basic tasks (i.e. browsing internet, word processing, watching videos, listening to music etc)...

Thanks!

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#2 zbd

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Posted 17 November 2010 - 11:16 PM

Use disk cleaner often.
http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup

Try ccleaner slim.
http://majorgeeks.com/CCleaner_Slim_d4191.html

Have only firewall and antivirus in startup programs.
ccleaner/tools/startup/highlight/delete

#3 hamluis

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Posted 18 November 2010 - 11:42 AM

Install maximum RAM supported.

Louis

#4 cryptodan

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Posted 18 November 2010 - 12:31 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 jgb99

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Posted 19 November 2010 - 06:42 PM

Thanks for the replies...

zbd - I regularly run scan disk and ran CC cleaner yesterday - the same issues still persist unfortunately...

cryptodan - here are my computer's specs:

http://speccy.piriform.com/results/CQrZJDEUtBCmXsqKZW14Oul

Edited by jgb99, 19 November 2010 - 06:43 PM.


#6 Broni

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Posted 19 November 2010 - 07:51 PM

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#7 jgb99

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Posted 20 November 2010 - 01:03 AM

I've attached the txt file below, Broni.

Thanks.

Attached Files



#8 Broni

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Posted 20 November 2010 - 01:13 AM

It looks like AVG and Firefox are killing your CPU usage, both combining to 53% of CPU cycles.
However, I suspect AVG as a primary troublemaker.

Uninstall AVG, using AVG Remover: http://www.avg.com/download-tools

Let me know, if it solves the issue and post new PE log.

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#9 jgb99

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Posted 20 November 2010 - 05:54 PM

Awesome - running much faster now!

I posted the log below to check out...

Attached Files



#10 Broni

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Posted 20 November 2010 - 05:56 PM

Looks perfect :)
Now, since you need some AV program, install ONE of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
Update it, run a full scan for a good measure.

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#11 jgb99

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Posted 20 November 2010 - 07:34 PM

OK - thanks for your help! Much appreciated.

#12 Broni

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Posted 20 November 2010 - 07:37 PM

You're very welcome Posted Image

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