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Cannot connect to the Internet, Generic host error, Svchost.exe error


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#1 lilstarhead

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Posted 17 November 2010 - 09:05 PM

Symptoms
- Cannot renew ip address
- "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience"
- svc.host error
- firewall wont turn on
- used to get pop ups before my internet stopped working

*Generic host errors, Svchost.exe errors stopped popping up after my computer couldn't connect to the internet.

I have a usb if i need to download any programs.
My computer currently uses windows xp.
I have tried system restore but it does not work.

Any kind of help is appreciated thanks :)

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#2 boopme

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Posted 17 November 2010 - 11:12 PM

Hello, for your connection.
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
AND /OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

DO you have XP SP 2 or 3?

Hopefully you can run this now .. If not instructions are below for the USB.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#3 lilstarhead

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Posted 18 November 2010 - 08:54 PM

For the connection problem the first method didn't change anything. The second method, a message saying "Unable to reset winsock catalog. The system cannot find the file specified." would appear after enter key.

I successfully downloaded Malwarebytes Anti-Malware on my infected computer. However when I tried to run mbam-rules.exe it would say "Error, The setup files are corrupted. Please obtain a new copy of the program." I re downloaded the file and ran it on my clean computer and there was nothing wrong with it. When i tried to run it on my infected computer the same message would appear.

I copied the new (rules.ref) to the specified folder in my infected computer, replacing the old one. When I tried to run Malwarebytes Anti-Malware a message saying "An error has occurred. Please report this error code to our support team. MBAM_ERROR_LOAD_DATABASE (0, 5)"

Also a Internet Explorer Script Error message keeps popping up every now and then. It says
"An error has occurred in the script on this page.
Line: 70
Char: 5
Error: Automation server cannot create object
Code: 0
URL file: file:///C:/Program%20Files/Verizon/OCB/40b2e3aa-e7d3-46c8-a67d-8856f8673653/scripts/RegistryUtils.js"

and the another script error message would appear when i exited the message except the URL file is different
file:///C:/Program%20Files/Verizon/OCB/40b2e3aa-e7d3-46c8-a67d-8856f8673653/scripts/CryptoUtils.js

And how do I know which version of windows xp I have?

Thank you :)

#4 boopme

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Posted 18 November 2010 - 10:20 PM

Why hasn't SP3 been installed here,it supports IE8

For MBAM
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


To determine the version of Windows XP that you are running, follow these steps:
Click Start, and then click Run.
In the Open box, type winver.exe, and then click OK. The version number is displayed in the About Windows box.

It may be a preinstalled or Original Equipment Manufacturer (OEM)
Click Start, and then click Control Panel.
Click Performance and Maintenance, and then click System.
Click the General tab.
Locate the number that is displayed under Registered to.

This number typically contains 20 digits. If digits 6, 7, and 8 contain the letters "OEM", you have an OEM installation of Windows.
DO NOT POST THE NUMBER HERE
For example, the following sample Product ID number indicates an OEM installation:
12345-OEM-6789098-76543

http://support.microsoft.com/kb/310104
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#5 lilstarhead

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Posted 20 November 2010 - 04:18 PM

Hello I was able to successfully scan my infected computer with Malwarebytes. Here is the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5158

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

11/20/2010 4:02:28 PM
mbam-log-2010-11-20 (16-02-28).txt

Scan type: Quick scan
Objects scanned: 155515
Time elapsed: 7 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I have windows version SP 2 and OEM.

#6 boopme

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Posted 20 November 2010 - 07:26 PM

Good now run an online scan and tell me if you still have any errors.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 lilstarhead

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Posted 20 November 2010 - 08:57 PM

I still cannot connect to the internet. Also when i ran Malwarebytes quick scan again the Registry Data Items Infected were still there and weren't deleted.

#8 boopme

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Posted 20 November 2010 - 09:24 PM

Try this ,, go here and scroll down and click fixit for me

http://support.microsoft.com/kb/811259
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 lilstarhead

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Posted 22 November 2010 - 11:36 PM

I ran the program and restarted my computer but unfortunately it did not work. :(

By the way I do not have a "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock" file.

Edited by lilstarhead, 22 November 2010 - 11:57 PM.


#10 boopme

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Posted 22 November 2010 - 11:54 PM

Do you have another user account. Log into that and see if it connects. If so run a Full MBAM scan.

OR
Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot. Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 lilstarhead

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Posted 26 November 2010 - 08:12 PM

I do not have another user account.

When I clicked properties a message saying "An unexpected error occurred."

#12 boopme

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Posted 27 November 2010 - 12:00 AM

Go here Create and customize user accounts
then here How to add user accounts, do the 5 steps.

When you connect Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Then do the ESET scan.

Edited by boopme, 27 November 2010 - 12:01 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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