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Google/Bing Search Hijack


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5 replies to this topic

#1 albert_bodden

albert_bodden

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  • Local time:05:10 PM

Posted 17 November 2010 - 05:04 PM

Hello and thank you for advance for the help. Two days ago I had a virus mimicking a Windows 7 antivirus program. This program would provide increasing difficulty with remaining logged in to Windows, and I was eventually forced to do a System Restore. The problem seems to be fixed, except that I now notice I have a problem using search engines. After the search I am able to click on one result to get to the correct website, but any other results I use off the same search are redirected to random "search result" sites. I am forced to right click on the result I want on Google or Bing and open a new tab in order to view legitimate search results. This problem occurs with both Google and Bing using both Internet Explorer and Chrome. Below I have posted the DDS logfile. Once again, thank you for your help:



DDS (Ver_10-11-10.01) - NTFSx86
Run by Albert at 16:25:22.32 on Wed 11/17/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.1015.176 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Protector Suite QL\upeksvr.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Prevx\prevx.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Prevx\prevx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\TOSHIBA\TOSHIBA Accelerometer Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
C:\Program Files\TOSHIBA\TOSHIBA Accelerometer Utilities\Shaker\TSkrMain.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe
C:\Users\Albert\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Windows\system32\igfxext.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Vidalia Bundle\Tor\tor.exe
C:\Windows\system32\conhost.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Albert\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Albert\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Vidalia] "c:\program files\vidalia bundle\vidalia\vidalia.exe"
uRun: [DriverMax_RESTART] "c:\program files\innovative solutions\drivermax\devices.exe" -RESTART
uRun: [Google Update] "c:\users\albert\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [ThpSrv] c:\windows\system32\thpsrv /logon
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [TOSDCR] %ProgramFiles%\TOSHIBA\PasswordUtility\TOSDCR.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [TRot.exe] %ProgramFiles%\Toshiba\TOSHIBA Rotation Utility\TRot.exe
mRun: [TAcelMgr] %ProgramFiles%\Toshiba\TOSHIBA Accelerometer Utilities\TAcelMgr\TAcelMgr.exe
mRun: [TSkrMain] %ProgramFiles%\Toshiba\TOSHIBA Accelerometer Utilities\Shaker\TSkrMain.exe
mRun: [Button Disable] %ProgramFiles%\Toshiba\TOSHIBA Button Disable\TBD.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\albert\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: DisableCAD = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
Notify: psfus - c:\windows\system32\psqlpwd.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli psqlpwd
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 pxscan;pxscan;c:\windows\system32\drivers\pxscan.sys [2010-11-16 22024]
R0 pxsec;pxsec;c:\windows\system32\drivers\pxsec.sys [2010-11-16 27656]
R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2009-6-29 30272]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2009-6-29 13120]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-4-14 214664]
R2 CSIScanner;CSIScanner;c:\program files\prevx\prevx.exe [2010-11-16 4368952]
R2 NAUpdate;Nero Update;c:\program files\nero\update\NASvc.exe [2010-5-4 503080]
R3 NETwLv32; Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETwLv32.sys [2010-8-29 6637056]
R3 PGR1394b;HS 3d Sensor IEEE 1394 Bus host controllers;c:\windows\system32\drivers\HS3dSensor1394.sys [2010-9-20 72704]
R3 TBtnKey;TOSHIBA Tablet PC Buttons Type N HID Driver;c:\windows\system32\drivers\TBtnKey.sys [2009-7-20 17216]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2010-9-20 821760]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-6-14 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-6-14 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-6-14 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-6-14 40552]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2010-9-20 6638080]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-12 1343400]

=============== Created Last 30 ================

2010-11-17 15:50:13 -------- d-----w- c:\program files\Trend Micro
2010-11-17 13:56:36 -------- d-----w- c:\program files\CCleaner
2010-11-17 13:28:17 -------- d-----w- c:\program files\common files\Config
2010-11-17 13:21:28 69715 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\ctor.dll
2010-11-17 13:21:28 266240 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iscript.dll
2010-11-17 13:21:28 172032 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iuser.dll
2010-11-17 13:21:27 733184 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iKernel.dll
2010-11-17 13:21:27 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\DotNetInstaller.exe
2010-11-17 13:21:27 180356 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\iGdi.dll
2010-11-17 13:21:26 303236 ----a-w- c:\program files\common files\installshield\professional\runtime\10\00\intel32\setup.dll
2010-11-17 13:21:09 4199784 ----a-w- c:\windows\system32\cdintf400.dll
2010-11-17 04:49:59 -------- d-----w- C:\!KillBox
2010-11-17 03:17:16 27656 ----a-w- c:\windows\system32\drivers\pxsec.sys
2010-11-17 03:17:16 22024 ----a-w- c:\windows\system32\drivers\pxscan.sys
2010-11-17 03:17:15 -------- d-----w- c:\program files\Prevx
2010-11-17 03:17:03 -------- d-----w- c:\progra~2\PrevxCSI
2010-11-17 01:09:04 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-11-17 01:09:04 -------- d-----w- c:\progra~2\Spybot - Search & Destroy
2010-11-16 23:57:07 98816 ----a-w- c:\windows\sed.exe
2010-11-16 23:57:07 89088 ----a-w- c:\windows\MBR.exe
2010-11-16 23:57:07 256512 ----a-w- c:\windows\PEV.exe
2010-11-16 23:57:07 161792 ----a-w- c:\windows\SWREG.exe
2010-11-16 06:19:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-16 06:18:54 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-16 06:18:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-16 03:29:51 -------- d-----w- c:\windows\system32\%localappdata%
2010-11-14 06:57:49 -------- d-----w- c:\program files\common files\AnswerWorks 5.0
2010-11-14 06:54:22 -------- d-----w- c:\program files\common files\Intuit
2010-11-14 06:54:04 -------- d-----w- c:\users\albert\appdata\roaming\Intuit
2010-11-14 06:54:04 -------- d-----w- c:\program files\Quicken
2010-11-14 06:52:12 -------- d-----w- c:\progra~2\Intuit
2010-11-11 20:19:37 169320 ----a-w- c:\progra~2\microsoft\windows\sqm\manifest\Sqm10135.bin
2010-11-10 19:41:44 -------- d-----w- c:\users\albert\appdata\roaming\Acapela Group
2010-11-10 19:27:14 -------- d-----w- c:\users\albert\appdata\local\Xtranormal
2010-11-10 19:11:51 -------- d-----w- c:\program files\Xtranormal
2010-11-10 19:10:59 -------- d-----w- c:\users\albert\appdata\roaming\Xtranormal
2010-11-08 06:38:42 -------- d-----w- c:\program files\Flash Favorite
2010-11-04 18:58:03 -------- d-----w- c:\program files\MSXML 4.0
2010-11-04 17:06:48 -------- d-----w- c:\progra~2\Nero
2010-11-04 17:05:13 -------- d-----w- c:\program files\Nero
2010-11-04 16:15:46 -------- d-----w- c:\users\albert\appdata\local\Thunderbird
2010-11-04 13:33:17 -------- d-----w- c:\program files\DVD Shrink
2010-10-27 16:29:43 641536 ----a-w- c:\windows\system32\CPFilters.dll
2010-10-27 16:29:43 417792 ----a-w- c:\windows\system32\msdri.dll
2010-10-27 16:29:42 204288 ----a-w- c:\windows\system32\MSNP.ax
2010-10-27 16:29:42 199680 ----a-w- c:\windows\system32\mpg2splt.ax
2010-10-27 16:29:00 26504 ----a-w- c:\windows\system32\drivers\Diskdump.sys

==================== Find3M ====================

2010-11-17 15:48:29 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-08 15:17:46 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 15:17:46 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-09-08 04:30:04 978432 ----a-w- c:\windows\system32\wininet.dll
2010-09-08 04:28:15 44544 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-08 03:22:31 386048 ----a-w- c:\windows\system32\html.iec
2010-09-08 02:48:16 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-09-01 04:23:49 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2010-09-01 02:34:52 2327552 ----a-w- c:\windows\system32\win32k.sys
2010-08-31 04:32:30 954752 ----a-w- c:\windows\system32\mfc40.dll
2010-08-31 04:32:30 954288 ----a-w- c:\windows\system32\mfc40u.dll
2010-08-27 05:46:48 168448 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 04:39:58 109056 ----a-w- c:\windows\system32\t2embed.dll
2010-08-21 05:36:33 738816 ----a-w- c:\windows\system32\wmpmde.dll
2010-08-21 05:36:24 224256 ----a-w- c:\windows\system32\schannel.dll
2010-08-21 05:33:24 530432 ----a-w- c:\windows\system32\comctl32.dll
2010-08-21 05:32:37 316928 ----a-w- c:\windows\system32\spoolsv.exe

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.1.7600 Disk: HTS541010G9SA00 rev.MBZOC60R -> Harddisk0\DR0 -> \Device\00000072

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys thpdrv.sys halmacpi.dll ACPI.sys >>UNKNOWN [0x85800446]<<
c:\windows\system32\drivers\thpdrv.sys TOSHIBA Corporation TOSHIBA HDD Protection
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x85806504]; MOV EAX, [0x85806580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x82C41EE0] -> \Device\Harddisk0\DR0[0x857DF518]
3 CLASSPNP[0x8800459E] -> nt!IofCallDriver[0x82C41EE0] -> \Device\THPDRV1[0x857DE030]
5 thpdrv[0x87F89BD9] -> nt!IofCallDriver[0x82C41EE0] -> [0x85391878]
7 ACPI[0x8360A3B2] -> nt!IofCallDriver[0x82C41EE0] -> \IdeDeviceP0T0L0-0[0x85365030]
\Driver\atapi[0x857E5308] -> IRP_MJ_CREATE -> 0x85800446
error: Read The device is not ready.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE [BP+0x0], 0x0; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-0 -> \??\IDE#DiskHTS541010G9SA00_________________________MBZOC60R#5&21929e47&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !

============= FINISH: 16:30:17.42 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:10 PM

Posted 25 November 2010 - 06:10 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 gringo_pr

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Posted 28 November 2010 - 11:42 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 albert_bodden

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Posted 29 November 2010 - 10:13 AM

Hello Gringo,

Sorry it took so long to reply. Seeing as how this was my wife's work computer, she was unable to wait for a reply and simply did a reformat. Unfortunately, the help would have probably saved her the time it took her to reconfigure all her settings. Thank you for your help.

#5 gringo_pr

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Posted 29 November 2010 - 11:38 AM

Thanks for letting me know and sorry I could not get to you sooner


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

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Posted 02 December 2010 - 01:14 AM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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