Posted 16 November 2010 - 10:49 PM
I was asked to have a look at a friends machine (a Dell Dimension E520 running Windows XP) to remedy what sounded like a fairly routine spyware/malware related issue. Having cleaned many machines over the course of the past few years, I rather confidently took the machine to work on it. I had no idea what I was getting myself into, lol! I've had the machine for a couple days now, and I have run countless scans, using several different tools (Malwarebytes, Spybot, SFC, Rootrepeal, HijackThis, to name a few), and have gotten the machine to the point where nothing is detected. However, there are several remaining symptoms that have left me pulling out my hair trying to remedy. SVCHOST errors, inability to do Windows updates, and things of that nature. It seems that when I try to do anything to get around the OS, like boot with Windows XP Prof. CD, or ERD Commander, the machine bluescreens. In a last ditch effort to manipulate some system files based on articles I've read, I tried attaching the machines hard drive to another machine (mine, Thinkpad T400 running Windows 7) via a USB/SATA adapter, and that's when my Microsoft Security Essentials immediately detected the Alureon when the drive mounted. If this were my machine, I would have just reloaded it by now, but since it belongs to fairly PC illiterate person, I'd rather not have to reload if at all possible, since they have no idea where any of the media is for the software they have installed, and I'd rather not have to 'own' that whole ordeal.
Please forgive the vague and anecdotal nature of the problem description, as I've been over the machine such that I can't even remember all I've done to it. Given what I've uncovered tonight, I'm looking for guidance, since I am clearly not getting anywhere on my own.
Thanks in advance.