Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot install avira network up but no internet


  • This topic is locked This topic is locked
4 replies to this topic

#1 aaronspeed5

aaronspeed5

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:13 AM

Posted 16 November 2010 - 01:53 PM

I have a computer that I think maybe infected.

I cannot seem to install avira due to a windows runtime error that states that windows update is running but its not.

I also cannot browse the web when my other computer can.

I did a hijackthis log

Scan saved at 10:39:59 AM, on 11/16/2010
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v8.0 (8.0.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
D:\BQTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Microsoft Office\Office10\OSA.EXE
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Adobe PDF Reader Link Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: AOL Toolbar Loader - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} -
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL Toolbar\aoltb.dll
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [BurnQuick Queue] D:\\BQTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O8 - Extra context menu item: &AOL Toolbar Search - C:\Documents and Settings\All Users\Application Data\AOL\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} -
O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20309504-8D74-4762-82CE-856903876EEA} - http://66.154.18.136/npd/load6.exe
O16 - DPF: {33564D57-9980-0010-8000-00AA00389B71} - http://codecs.microsoft.com/codecs/i386/wmv9dmo.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20041101/qtinstall.info.apple.com/pthalo/us/win/QuickTimeFullInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1199245326062
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_03) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} (DDRevision Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {AD688740-5246-40C3-AF27-098693046834} - http://www.xpehbam.biz/exploit.exe
O16 - DPF: {AD688740-9996-40C3-AF27-53959999940D} - http://www.xpehbam.biz/tibs1.exe
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) - http://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.5.0_10) - http://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} (Java Plug-in 1.6.0_02) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe


Please help.

BC AdBot (Login to Remove)

 


#2 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:11:13 AM

Posted 16 November 2010 - 02:53 PM

Hello aaronspeed5, My name is Syler and I will be helping you to solve your malware issues.


Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Please follow these instructions to disable any CD Emulation programs using DeFogger, you can enable them again when we are done.

Download and Run MBR Rootkit Scan
  • Please download MBR Rootkit Detector and save it on your desktop.
  • Go to Start >> Run then copy and paste the following line into the run box

    cmd /c "%userprofile%\desktop\mbr.exe" -t& start mbr.log

  • Select Run when you recieve a Security Warning
  • The process is automatic, a black DOS window will appear and disappear suddenly. This is normal.
  • A log file will the be created on your desktop where you ran mbr.exe from.
  • Copy and paste the contents of mbr.log in your next reply.



We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
    Under the Custom Scans/Fixes box at the bottom, paste in the following bold text.
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\*. /mp /s
    %SYSTEMDRIVE%\*.exe
    netsvcs
    msconfig
    drivers32
    CREATERESTOREPOINT

  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


Then please post back here with the following logs:
  • MBAM log
  • mbr.log
  • OTL.txt
  • Extra.txt

Thanks

unite.jpg


#3 aaronspeed5

aaronspeed5
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:13 AM

Posted 16 November 2010 - 08:56 PM

Unfortunately I cannot get OTL to work.

Every time I try running OTL an unexpected error pops up.

Here is the log from MBAM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5070

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/16/2010 1:42:57 PM
mbam-log-2010-11-16 (13-42-57).txt

Scan type: Quick scan
Objects scanned: 152759
Time elapsed: 1 hour(s), 0 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 21
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{095933f6-ae92-4230-e373-22a96f9c0c5f} (Backdoor.Bifrose) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3a3ec35d-9151-41a2-1b91-ead11eda6b05} (Backdoor.Bifrose) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{771317ef-0b4f-cf0a-0367-88af1edb349f} (Backdoor.Bifrose) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0b7cd9ab-fa76-cac5-aa75-8f58e9132349} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{143f4a8b-24e2-088e-1701-ac67a00a97c1} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{339610fc-1bb2-852c-5a01-26345097177d} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3a16a2c9-b41f-eaea-adf8-c728f4e05679} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6ba5f227-1540-0895-1ed0-89d9e68f534f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{70b6d242-a76a-a3e8-4e2f-d03ff4541ba9} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{79cad02c-8bb4-675c-d802-bfb2c2f6800b} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7e7e368f-52c9-80e2-619a-aff0e8df2d31} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ab0aeaf-5c00-97b4-67eb-26fa674d4da9} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{abe199e3-d9ff-9402-7cdb-478d4a6cb9d9} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b6bc0091-8c42-e7dc-8792-50e1e867352f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c977b8a7-9b0f-0307-f9e6-55aaf0f33b9e} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{ce7a710f-55bc-4498-742a-feb5af0058ef} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{de5181d0-d4b3-30b2-f78b-396eeb9db32d} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f3f0efea-d599-8a5f-6907-168eb77fc5bb} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f81f6a51-f26d-6529-1c72-23db2abfe182} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{88418aa3-16f5-4fc2-a9d8-90b1266df841} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\st.exe (Trojan.Agent) -> Quarantined and deleted successfully.


And Here is the mbr Log

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: SAMSUNG_SV0813H rev.RJ100-15 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys intelide.sys PCIIDEX.SYS
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x833909C0]
3 CLASSPNP[0xF8861FD7] -> nt!IofCallDriver[0x804E37D5] -> \Device\0000005a[0x8334D3B8]
5 ACPI[0xF87B8620] -> nt!IofCallDriver[0x804E37D5] -> \Device\Ide\IdeDeviceP0T0L0-3[0x8334DD98]
kernel: MBR read successfully
user & kernel MBR OK

#4 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:11:13 AM

Posted 17 November 2010 - 09:00 AM

Ok let's try something else.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed, click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

unite.jpg


#5 syler

syler

  • Malware Response Team
  • 8,150 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Warrington, UK
  • Local time:11:13 AM

Posted 27 November 2010 - 01:18 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

unite.jpg





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users