Hi - I posted 5 days ago about this topic in the Malware thread and included a HT log there. I have not received an answer. While continuing to Google about my problem, I thought perhaps I hadn't received an answer because the issue might not be malware, but maybe a computer problem? So I am trying a post here, with more information, to see if anyone has some ideas. Here is a link to my original post for more background:
As long as I do not run MBAM, my PC is otherwise running fine. My browsers are running fine now too. I shut off a Flash plug-in that was added when I updated Flash and that seems to have resolved that issue. I shut off the teatimer for SB S&D that was running in the background. As I have Window Defender & SAS both running with live protection, along with Sunbelt Firewall & Avast AV, SB was perhaps overkill?
I recorded the error message that occurs when I get a BSOD. Perhaps these codes will help:
Stop: 0x000000D1 (0x00000018, 0x00000002, 0x00000000, 0xF734725F)
iastor.sys - Address F734725F base at F7338000, DateStamp 42b2bf42
dump physical memory
The error log after Windows restarts reads:
The error report contains:
Files included in this report:
When I run MBAM, the program crashes about 4 seconds in while it says it is in the process of "Enumerating Registry Objects"
It does not crash when I run it in Safe Mode. During one of the times I ran it in Safe Mode, it found and removed 1 threat:
Hijack.Homepage Registry Data
Key_Current_User\Software\Policies\Microsoft\Internet Explorer\Control Panel\Homepage
This was found after I had run full scans of Avast AV, SAS, and SB S&D, all of which had found nothing. After MBAM removed this threat, it would still crash when run in Normal mode. A subsequent scan in Safe Mode again had this threat pop up as existing and needing removing. I would swear that I did tell MBAM to remove it the first time it was found, so I am concerned that it didn't get removed. It appears to have been removed now, but I have not attempted to run MBAM again, since I am concerned about repeatedly crashing my PC.
During the several attempts to determine the source of the problem, I tried shutting off my AV, SAS & Windows Defender, to make sure that perhaps some recent upgrade to MBAM wasn't conflicting with the other programs I run (I left the firewall on). When I ran MBAM by itself with all these items off it still didn't help. MBAM crashed the PC. I had no other programs open at the time either.
FWIW, I have NOT had any issues with my homepage getting hijacked, nor any attempts that I've seen to do so. I have Spyware Blaster on my system and it is set to block changes to the home page.
I defragged my drive (Window Defrag showed it 15% fragged, Defraggler showed it 34% fragged. I don't know why the difference). I have a 145Gb hard drive that is about 55% full. I ran Defraggler. That did not resolve the crash problem. It did seem to speed up the PC a bit.
In Googling my problem further with some of the error codes above, some posts pointed to a potential Intel chipset driver problem? Since I am able to use the program with no issues in Safe Mode, it made sense a driver could be a source of the problem (I would also suspect a potential registry issue). I ran my Dell's Driver Reset tool on my PC. Nothing came up from that. I went to Dell's site and ran their driver tool. It said I needed a critical update from 2006 to my Intel chipset. I thought I did that long ago, but anyway...I downloaded and installed it again. I ran MBAM again, with the same BSOD (the above error codes are from that last crash).
Thanks for any and all help with this! If I have posted this to the wrong forum, my apologies, and I hope you can let me know and move it to the correct area. I tried to figure out the best place for it. I am not posting an updated HT log here, as the instructions say not to. Please let me know if you need any further information I may have omitted, or if there are any steps you would like me to take.
I have a Dell Dimensions DXP051 with Windows XP Home Edition, Version 2002, Edition, SP3, Intel Pentium 4 3.2Ghz, 1Gb RAM, 145Gb hard drive. For anti-virus/mal/spyware, I have: Sunbelt Personal Firewall (previously Kerio), Avast Anti-virus, Windows Defender, SAS Free Edition (with real-time protection), MBAM (only run manually), SpyBot Search & Destroy (only run manually), Spyware Blaster (with autoupdate). I use Firefox 3.6.12 & IE8.
As mentioned in my previous thread, within the 10 days or so, I updated/ran Secunia PSI to check for programs that needed updates. I then updated Adobe Flash, Adobe Reader, Adobe Shockwave, Java, Real Player. Might be 1 or 2 other programs in there that I'm not recalling right now. I had IE7 & upgraded it to IE8 also.
I mentioned a minor issue with SB S&D in my previous thread (the User Abort popping up). That issue, whatever it was, appears to have gone away. I have run a full scan successfully with it without that happening again.
Thanks again very much for any help