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Removal of malware from computer


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#1 plasticdoctor

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Posted 16 November 2010 - 07:41 AM

Hi... I'm having this problem for quite some time now.... Google is restricted to few sites only.. Can't open..Gmail n Orkut
Installed and reinstalled win XP several times, but it keeps coming back




DDS (Ver_10-11-10.01) - NTFSx86
Run by JHK at 17:37:16.85 on Tue 11/16/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1492 [GMT 5.5:30]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEBI.EXE
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
d:\Program Files\TATA\Photon+\hsiam.exe
D:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\JHK\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.0.0.125\IPSBHO.DLL
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
uRun: [EPSON Stylus T11 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatiebi.exe /fu "c:\windows\temp\E_S53.tmp" /EF "HKCU"
uRun: [HSIAAccessManager] d:\program files\tata\photon+\hsiam.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [HDAudDeck] c:\program files\via\viaudioi\hdadeck\HDeck.exe 1
mRun: [Adobe Reader Speed Launcher] "d:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\progra~1\micros~1\office12\REFIEBAR.DLL
TCP: {6927EF8B-2042-4684-9393-C9569FDF6436} = 121.242.190.180 121.242.190.211
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jhk\applic~1\mozilla\firefox\profiles\yfqeg570.default\
FF - prefs.js: browser.startup.homepage - http:/www.google.com
FF - plugin: d:\program files\adobe\reader 9.0\reader\browser\nppdf32.dll
FF - plugin: d:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: d:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll

---- FIREFOX POLICIES ----
d:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1000000.07d\SymEFA.sys [2010-11-16 309296]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1000000.07d\BHDrvx86.sys [2010-11-16 254512]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1000000.07d\ccHPx86.sys [2010-11-16 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20080826.006\IDSxpx86.sys [2010-11-16 274808]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [2010-11-16 115560]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-11-16 99376]
R3 evudbus;Epivalley® Composite Device driver (WDM);c:\windows\system32\drivers\evudbus.sys [2010-11-16 89856]
R3 evuddiag;Epivalley® Device Status 2 Driver (WDM);c:\windows\system32\drivers\evuddiag.sys [2010-11-16 99968]
R3 evudmdfl;~Epivalley® Modem Filter~;c:\windows\system32\drivers\evudmdfl.sys [2010-11-16 14976]
R3 evudmdm;Epivalley® Modem Driver;c:\windows\system32\drivers\evudmdm.sys [2010-11-16 121088]
R3 evudserd;Epivalley® Device Status 1 Driver (WDM);c:\windows\system32\drivers\evudserd.sys [2010-11-16 99968]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20080829.024\NAVENG.SYS [2010-11-16 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20080829.024\NAVEX15.SYS [2010-11-16 873552]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2010-11-16 1374464]

=============== Created Last 30 ================


==================== Find3M ====================

2010-11-16 10:40:22 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL

============= FINISH: 17:38:03.13 ===============

Attached Files


Edited by plasticdoctor, 16 November 2010 - 07:56 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 24 November 2010 - 03:44 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 plasticdoctor

plasticdoctor
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Posted 26 November 2010 - 02:09 PM

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>Drivers
==============================================
0xB975B000 C:\WINDOWS\system32\DRIVERS\igxpmp32.sys 6275072 bytes (Intel Corporation, Intel Graphics Miniport Driver)
0xBF2E8000 C:\WINDOWS\System32\igxpdx32.DLL 3837952 bytes (Intel Corporation, DirectDraw® Driver for Intel® Graphics Technology)
0xBF058000 C:\WINDOWS\System32\igxpdv32.DLL 2686976 bytes (Intel Corporation, Component GHAL Driver)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2150400 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2150400 bytes
0x804D7000 RAW 2150400 bytes
0x804D7000 WMIxWDM 2150400 bytes
0xBF800000 Win32k 1847296 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1847296 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xA8FE8000 C:\WINDOWS\system32\drivers\monfilt.sys 1392640 bytes (Creative Technology Ltd., Creative WDM Audio Driver (32-bit))
0xA9160000 C:\WINDOWS\system32\drivers\viahduaa.sys 1376256 bytes (VIA Technologies, Inc., VIA High Definition Audio Function Driver)
0xA8E49000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20101116.024\NAVEX15.SYS 1368064 bytes (Symantec Corporation, AV Engine)
0xB9DE6000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xA8B56000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xA8AF8000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0xB95D8000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xA8A7E000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\ccHPx86.sys 380928 bytes (Symantec Corporation, Common Client Hash Provider Driver)
0xA8D25000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xA8C63000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20101115.001\IDSxpx86.sys 360448 bytes (Symantec Corporation, IDS Core Driver)
0xA851E000 C:\WINDOWS\system32\DRIVERS\srv.sys 335872 bytes (Microsoft Corporation, Server driver)
0xA8F97000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SRTSP.SYS 331776 bytes (Symantec Corporation, Symantec AutoProtect)
0xB9E8A000 SYMEFA.SYS 323584 bytes
0xA8A3D000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\BHDrvx86.sys 266240 bytes (Symantec Corporation, BASH Driver)
0xA7C7E000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xBF024000 C:\WINDOWS\System32\igxpgd32.dll 212992 bytes (Intel Corporation, Intel Graphics 2D Driver)
0xB9680000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xA8CF6000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMTDI.SYS 192512 bytes (Symantec Corporation, Network Dispatch Driver)
0xB9F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xA8660000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB9DB9000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xA7751000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xA8BEE000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB971F000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xA8C3B000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB9F23000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xA8CD0000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xA8E24000 C:\WINDOWS\system32\Drivers\SYMEVENT.SYS 151552 bytes (Symantec Corporation, Symantec Event Library)
0xA913C000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB96FB000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB96D8000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xA8C19000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806E4000 ACPI_HAL 134400 bytes
0x806E4000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB9EEB000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB9F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xA8ADB000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 118784 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xA8DDF000 C:\WINDOWS\system32\DRIVERS\evudmdm.sys 114688 bytes (MCCI Corporation, Epivalley® Modem WDM)
0xB9D9F000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB9F0B000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xA89FD000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xA8DB1000 C:\WINDOWS\system32\DRIVERS\evuddiag.sys 94208 bytes (MCCI Corporation, Epivalley® Device Status 2 Device Driver)
0xA8DC8000 C:\WINDOWS\system32\DRIVERS\evudserd.sys 94208 bytes (MCCI Corporation, Epivalley® Device Status 1 Device Driver)
0xB9E73000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB96C1000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xA8DFB000 C:\WINDOWS\system32\DRIVERS\evudbus.sys 86016 bytes (MCCI Corporation, Epivalley® Composite Device Driver)
0xA8CBB000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMFW.SYS 86016 bytes (Symantec Corporation, Firewall Filter Driver)
0xA8301000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xA8E10000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20101116.024\NAVENG.SYS 81920 bytes (Symantec Corporation, AV Engine)
0xB9747000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xA8D7E000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xBF012000 C:\WINDOWS\System32\igxprd32.dll 73728 bytes (Intel Corporation, Intel Graphics 2D Rotation Driver)
0xB9ED9000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB9F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB96B0000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xA78B1000 C:\WINDOWS\System32\Drivers\Udfs.SYS 69632 bytes (Microsoft Corporation, UDF File System Driver)
0xBA178000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xBA208000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xBA2E8000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xBA218000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xA8496000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xBA2D8000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBA0E8000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xBA1E8000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xBA228000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xBA0C8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xBA248000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xBA148000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xBA1F8000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xBA0B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xBA238000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xBA0A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xBA2B8000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xBA2F8000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SRTSPX.SYS 40960 bytes (Symantec Corporation, Symantec AutoProtect)
0xBA268000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xBA0D8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xBA168000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xBA1D8000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xBA258000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xBA318000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xA8755000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xBA308000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xBA410000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xBA450000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xBA3D0000 C:\WINDOWS\system32\DRIVERS\SymIM.sys 32768 bytes (Symantec Corporation, NDIS Intermediate Driver)
0xBA460000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMNDIS.SYS 32768 bytes (Symantec Corporation, NDIS Filter Driver)
0xBA3A0000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xBA490000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xBA328000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xBA468000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMIDS.SYS 28672 bytes (Symantec Corporation, IDS Filter Driver)
0xBA420000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)
0xBA3A8000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xBA3C8000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xBA398000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xBA440000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xBA470000 C:\WINDOWS\System32\Drivers\ElbyCDIO.sys 20480 bytes (Elaborate Bytes AG, ElbyCD Windows NT/2000/XP I/O driver)
0xBA448000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xBA330000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xBA3B8000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xBA3C0000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xBA458000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMREDRV.SYS 20480 bytes (Symantec Corporation, Redirector Filter Driver)
0xBA3B0000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xBA498000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xA7B56000 C:\WINDOWS\system32\DRIVERS\asyncmac.sys 16384 bytes (Microsoft Corporation, MS Remote Access serial network driver)
0xBA584000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xA88D5000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xBA4B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB9D73000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xB9D63000 C:\WINDOWS\system32\DRIVERS\evudmdfl.sys 12288 bytes (MCCI Corporation, Epivalley® Modem Filter Driver)
0xB9670000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB965C000 C:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xBA55C000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xBA53C000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xBA5CA000 C:\WINDOWS\system32\DRIVERS\ASACPI.sys 8192 bytes (-, ATK0110 ACPI Utility)
0xBA5E2000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xBA5AC000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xBA5F8000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xBA5D4000 C:\WINDOWS\system32\DRIVERS\evudcm.sys 8192 bytes (MCCI Corporation, Windows 2000/XP support functions)
0xBA5D2000 C:\WINDOWS\system32\DRIVERS\evudwh.sys 8192 bytes (MCCI Corporation, Windows 2000/XP support functions)
0xBA5E0000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xBA5A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xBA5E4000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xBA5E6000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xBA5CC000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xBA5E8000 C:\WINDOWS\system32\drivers\NIS\1000000.07D\SYMDNS.SYS 8192 bytes (Symantec Corporation, DNS Filter Driver)
0xBA5CE000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xBA5AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xBA7D1000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xBA73A000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xBA778000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xBA670000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
==============================================
>Stealth
==============================================


Nothing detected :(

Attached Files



#4 gringo_pr

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Posted 26 November 2010 - 05:50 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 plasticdoctor

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Posted 28 November 2010 - 02:15 AM

Thanks. I'll do it.

#6 gringo_pr

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Posted 28 November 2010 - 02:21 AM

you are welcome
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#7 plasticdoctor

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Posted 28 November 2010 - 02:43 AM

I've attached the combofix log. Kindly advice what should I do next.

Attached Files



#8 gringo_pr

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Posted 28 November 2010 - 02:59 AM

we are going to check the router

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results
gringo
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#9 plasticdoctor

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Posted 28 November 2010 - 08:31 AM

I've attached the log file

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Edited by plasticdoctor, 28 November 2010 - 08:37 AM.


#10 plasticdoctor

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Posted 28 November 2010 - 08:41 AM

May I know what is causing these problems repeatedly.... Reinstalling the windows has not helped

#11 gringo_pr

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Posted 29 November 2010 - 04:10 AM

Hello

not for sure yet.



Resetting Router

Let’s try to reset the router to its default configuration.
  • This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  • Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  • If you don’t know the router's default password, you can look it up. Here
  • You also need to reconfigure any security settings you had in place prior to the reset.
  • You may also need to consult with your Internet service provider to find out which DNS servers your network should be using or you can use OpenDNS
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

flush the DNS:

Now lets flush the DNS on the computer:

  • click on Start
  • select run
  • enter cmd and hit enter
  • a black window will open.
  • please enter the following text into that window and hit enter:


    ipconfig /flushdns

Now lets check the router again

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results

gringo
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#12 plasticdoctor

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Posted 29 November 2010 - 06:56 AM

I'm using TATA indicom photon + epivalley modem. How to reset it?
I've attached the log file.

Attached Files


Edited by plasticdoctor, 29 November 2010 - 06:58 AM.


#13 gringo_pr

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Posted 30 November 2010 - 12:21 AM

This router came from your service provider or did you by it?


Gringo
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#14 plasticdoctor

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Posted 30 November 2010 - 05:17 AM

I bought it from Tata photon plus outlet (mobile broadband service provider in INDIA).
The computer is doing fine now. Is the infection been taken care of?

Edited by plasticdoctor, 30 November 2010 - 05:19 AM.


#15 gringo_pr

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Posted 30 November 2010 - 10:52 AM

Hello

I have not seen anything in the reports yet.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.3

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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