Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojan viruses


  • Please log in to reply
3 replies to this topic

#1 addyb

addyb

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:21 AM

Posted 16 November 2010 - 06:24 AM

Hi,
Can anyone help me get rid of the trojan viruses I have.
I regularly get the "Stop (blue screen) error caused by a device or driver" after about 10min on the net.
I completed a full scan and discovered a Trojan.gen and 2x Trojan.sasfis viruses.
I have tried everything I know to get rid of them without success.
Any help would be greatly appreciated.

Edited by hamluis, 16 November 2010 - 08:26 AM.
Moved to AII from XP forum ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,212 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 16 November 2010 - 05:12 PM

Hello what app showed you these? What is your Operating system.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 addyb

addyb
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:21 AM

Posted 18 November 2010 - 06:55 AM

Thanks for your help so far.
Norton Internet secuity showed me the viruses.
I am operating on Windows XP.
Sorry but I don't understand "Under Scanner Options make sure the following are checked (leave all others unchecked). I am unable to do what you have asked.

I wasn't able to "Open SUPER from icon and install and Update it" either.

I have both ATF scanner and super anti spyware saved to my desktop.

Any guidance would be appreciated.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,212 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:21 PM

Posted 18 November 2010 - 10:44 AM

Hi, Before saving any of your security programs, rename them first. For example, before you save SAS, rename it to something like Sammy.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first.

Or
try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users