I'll try to be brief but still give all the relevant info. A friend has a laptop that was infected to some degree by the ThinkPoint virus. They asked me to help, so I found the instructions listed here and ran through the process.
Malwarebytes found 60 infected files, so I clicked remove. It said it needed a reboot, so I let it and it rebooted fine. I then tried to install Avast antivirus as they had requested; I foolishly selected to include Google Chrome (seems foolish now anyway). It was running through the install, got to the point where it said it was at 100% installing Chrome, and it crashed.
Now I can't reboot, even in safe mode! When I reboot in safe mode with networking, it stops and hangs at: DRIVERS\isapnp.sys
When I boot normally it hits a very quick blue screen of death that's gone before I can read it.
Thanks in advance for the help. I'm going to look like a real bozo if I return his computer doa...
Edited by hamluis, 16 November 2010 - 08:47 AM.
Moved from XP forum to Am I Infected ~ Hamluis.