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win32/trojan and rkill.com not working


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#1 compnoob3

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Posted 15 November 2010 - 12:59 PM

Hello,

I'm currently working on trying to clear out my netbook computer. I have gotten the fake windows security tool message about an unkown win32/trojan. I've gotten this before, and was able to clear it using rkill.com in safe mode then running Malwarebytes Anti-malware scan and cleaner. This time is different.

This time we were trying out "bittorrent" downloads as a method of downloading music, movies, ect. (I don't know the legallity of this - if illegal I will stop ). Anyway, we started getting some odd messages (I dont have them saved, sorry). Also, explorer.exe is not running when you log into a user account. It does run fine when typed into the run bar or task manager. When explorer.exe started not running, I tried to use rkill and the malware to remove whatever was going on. Rkill gives a log of what was terminated and there is nothing listed, so I'm assuming that rkill hasnt stopped whatever virus from running and thats why malware isnt opening (I also cant open any other malware or antivirus software that i tried to download). And now I've gotten the above mentioned "unknown win32/trojan".

At this point, I need help. If anyone can help it would be awesome.

Thanks to anyone willing to help,
Josh

P.S. Just as a note, the computer is an HP netbook running Windows Xp. There is no cd-rom drive but I do have 3 usb ports, and I'm working from a wireless connection. Thanks again. I also attached one of the rkill.com logs in case i'm missing something.

Attached Files


Edited by hamluis, 15 November 2010 - 01:49 PM.
Moved from MRL to Am I Infected ~ Hamluis.


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#2 Budapest

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Posted 18 November 2010 - 10:30 PM

Try downloading and using the SUPERAntiSpyware Portable Scanner in Safe Mode. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 compnoob3

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Posted 19 November 2010 - 05:10 PM

Budapest,

Thank you for your help. I will try this tonight.

Thanks again,
Josh

#4 compnoob3

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Posted 19 November 2010 - 09:43 PM

Budapest,

No luck. When I double click on the SUPERAntiSpyware Portable Scanner icon on my flash drive, the computer starts the process but before anything happens it ends. So I guess I'm back to square 1. Any thoughts?

Thanks,
Josh

#5 Budapest

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Posted 19 November 2010 - 11:33 PM

Try saving the SUPERAntiSpyware Portable Scanner on to your hard drive and then double-click it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 compnoob3

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Posted 21 November 2010 - 02:14 PM

Budapest,

Thanks for tip, but it still won't load. Just for laughs I also tried going into MSDOS to try to run it via the command line but it still only starts to load, then stops (watched it in task manager). Any other ideas?

Thanks again,
Josh

#7 Budapest

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Posted 21 November 2010 - 05:05 PM

Are you in Safe Mode when you try this?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 compnoob3

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Posted 24 November 2010 - 08:48 PM

Yup, I have been running everything in safemode w/ networking.

#9 Budapest

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Posted 24 November 2010 - 10:16 PM

This is going to require a more in-depth look. See the following guide (start at step #6):

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Edited by Budapest, 24 November 2010 - 10:16 PM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

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#10 compnoob3

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Posted 26 November 2010 - 08:44 PM

Budapest,

Okay, I will try this. In the meantime, I noticed that now I'm having a very hard time connecting to the internet with the infected computer. Also noticed that that computer doesn't recognize a sound driver anymore either. I guess maybe more symptoms of whatever is messing w/ me?

Thanks again,
Josh

#11 compnoob3

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Posted 28 November 2010 - 06:50 PM

Budapest,

Im not seeing a link on my screen to insert attachments.
Let me know of another way to attach the other files.

Thanks,
Josh

#12 Budapest

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Posted 29 November 2010 - 04:02 PM

I split off your log and placed it here: http://www.bleepingcomputer.com/forums/topic363830.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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