Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus removal help


  • This topic is locked This topic is locked
16 replies to this topic

#1 MikeMosley

MikeMosley

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 15 November 2010 - 12:13 PM

First off, thanks to anyone who is able to help me with the issue I am having. A few weeks ago I started getting redirect from websites to a "google-analytics" site that had nothing to do with the site I was on. Now I am being redirected to sites telling me I have viruses and "scanning" my computer, redirected to celebrity watch websites, etc etc. I browse the internet quite a bit on my computer, but I was surprised to learn that my wife's computer (brand new) which she basically just uses for looking up recipes online and playing music has the exact same issues, so I'm thinking it might be a problem with our network. I've naturally scanned my computer with malwarebytes, super-anti spyware, CC cleaner and avast, to no avail. A few weeks ago I had a virus and this forum helped in its removal, but I'm really at a loss for this one, because I don't have the first clue in removing a virus from a network, if that's what it truly is. Again, any help is greatly appreciated.
EDIT: I actually made IE explorer completely stop with pop-ups, because I have been getting a healthy dose of those as well every time I click on ANYTHING on a website.

Edited by hamluis, 15 November 2010 - 12:30 PM.
Moved from XP to Am I Infected ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 15 November 2010 - 05:20 PM

Anyone?

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 15 November 2010 - 11:02 PM

Hello, this can go a couple of ways so let's start here with what look like Rogue antispyware infections.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 20 November 2010 - 05:05 PM

Boopme:
I ran Super Anti Spyware in safe mode like you suggested today, but the only log saved was one from 10-15-10, I'm not sure why. When I ran it in safe mode, it picked up 165 adware tracking cookies, which I removed. Here is the one from 10-15, for all it's worth


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/15/2010 at 03:35 AM

Application Version : 4.42.1000

Core Rules Database Version : 5410
Trace Rules Database Version: 3222

Scan type : Complete Scan
Total Scan Time : 04:12:09

Memory items scanned : 460
Memory threats detected : 0
Registry items scanned : 5647
Registry threats detected : 0
File items scanned : 38563
File threats detected : 0




Here is the malwarebytes log I just ran in normal mode:


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4526

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/20/2010 4:03:59 PM
mbam-log-2010-11-20 (16-03-59).txt

Scan type: Quick scan
Objects scanned: 137399
Time elapsed: 10 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks for your help!

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 20 November 2010 - 07:40 PM

OK we will clean this up.. First though you need to update MBAM
Your log shows Database version: 4526 and it is at 5136

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 21 November 2010 - 12:55 AM

Unfortunately, it will not let me update malwarebytes, I have tried several times. It says "An error has occured. Please report this error to our support team. MBAM_ERROR_UPDATING(12007, 0, WinHttpSendRequest)"
I've tried uninstalling it and reinstalling it, to no avail.

#7 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 21 November 2010 - 10:15 AM

Here is the log from the eset scan

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\EZOTQR2P\isyxt[1].jar a variant of Java/TrojanDownloader.Agent.NAL trojan deleted - quarantined
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\I1ERM56D\nnkmo[1].jar a variant of Java/TrojanDownloader.Agent.NAL trojan deleted - quarantined
C:\Documents and Settings\Mike\Application Data\Sun\Java\Deployment\cache\6.0\49\14adfb1-45f3f928 multiple threats deleted - quarantined
C:\Documents and Settings\Mike\Application Data\Sun\Java\Deployment\cache\6.0\7\4159ee07-53a69c9d multiple threats deleted - quarantined
C:\Documents and Settings\Mike\Application Data\Sun\Java\Deployment\cache\6.0\9\58097cc9-7b8e9911 multiple threats deleted - quarantined

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 21 November 2010 - 02:58 PM

Please ensure these items are excluded from your Antivirus AND your Firewall - 12007 error usually means that the download is being blocked -

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

•C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
•C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
•C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
•C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
•C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
•C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
•C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
•C:\Windows\System32\drivers\mbam.sys
•C:\Windows\System32\drivers\mbamswissarmy.sys


The FAQ contains examples of setting file exclusions for some known AV products


What version of JAVA is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).

How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 21 November 2010 - 09:12 PM

I apologize for my ignorance, but I did the steps you asked and cannot find any java files. I went down the list, and did not see anything listed as "java". I added those exclusions to AVAST, which, to my knowledge, is the only antivirus software I have running. If there is another firewall or antivirus running, I am unaware of it. I added the exclusions and tried to update MBAM, but it gave me the same error.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 21 November 2010 - 09:35 PM

Ok, you may not have any Java apps installed.
Let's try this with MBAM...
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.

If if works or not do this next
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 26 November 2010 - 11:19 PM

I uninstalled malwarebytes per your instructions, reinstalled it and it would still not update (even with the Avast file exceptions in place.)

I then ran the rootkit removing tool per your instructions (although the version I ran was 2.4.0.9 I believe, which I assume is newer) and it found no infections to cure.

I'm still gettin rerouted to google analytics on both computers, so I'm hoping there is still something left I can do!

#12 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 27 November 2010 - 12:36 PM

I also just reran a full scan of malwarebytes, SAS, and Avast, and the logs showed no infections.

#13 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 27 November 2010 - 07:28 PM

Hi, Mike. We are clean. I am looking into why MBAM won't update for you tho.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 MikeMosley

MikeMosley
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:02:52 AM

Posted 29 November 2010 - 12:12 AM

I'm still getting rerouted frequently and am having pop ups nearly every window I open, so I'm not quite sure what you mean by "we're clean"...?

#15 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:03:52 AM

Posted 29 November 2010 - 12:18 AM

Sorry ,you replied all the scans were clean and did not say you had issues still.. So I took it as they were gone.
As these tools did not stop it. We will need a deeper look. Please go here....
Preparation Guide .

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Edited by boopme, 29 November 2010 - 12:18 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users