Antivirus 2010 and System Tool

Hello,

One of my co-workers PCs got infected with some nasty malware. He had Antivirus 2010 and something called System Tool, and a number of other trojan/malware infections.

I have been trying to clean up his PC in safe mode with networking and logged on as an administrative user, but I am not having much luck, as these things, just seem to keep coming back.

I believe I need your assistance.

What would you like for me to do first? I have tried running malwarebytes and superantispyware repeatedly but they keep finding infections, and then it appears something is keeping me from rebooting to allow the final removal of some of this stuff, as usually when I try to reboot, either my mouse and keyboard stop responding, or the computer never reboots, or if it does reboot, it just goes into a bluescreen that is blank.

After a couple of attempts, I think I may have gotten some of the items removed, but I still beleive that there may be something surviving in memory or a root kit?

Hello, there are some specific steps to be done to remove this. Should remove both.

Please follow our Removal Guide here Remove System Tool and SystemTool .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Hello,

I ran the scan after running rkill in safe mode with networking, but there is still something not quite right.

I booted back into normal windows mode, and checked the hosts file it was not modified, but something keeps changing my I.E Lan settings so that the automatically detect settings is turned off.

I updated malwarebytes and ran scan again in normal mode and it is still finding an infection, this is after I updated it. however, if I run rkill in normal mode, I loose, my desktop background, all icons, start menuu button and the taskbar, computer just hangs I can use ctrl alt and del keys but even when I hit shutdown PC just sits still, and I have to power it off.

I think there is still something running either in memory or possibly a root kit.

I am running the malwarebytes scan again in normal mode just causes PC to freeze and I have to power it off

Edited by agilulf, 15 November 2010 - 01:25 PM.

Here is the last log, but the two logs from the scans run before this have a lot more infection info



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5096

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

11/11/2010 4:18:36 PM
mbam-log-2010-11-11 (16-18-36).txt

Scan type: Quick scan
Objects scanned: 164664
Time elapsed: 8 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\nofolderoptions (Hijack.FolderOptions) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\us?rinit.exe (Rogue.Antivirus2010) -> Quarantined and deleted successfully.

Please post the MBAM scan log so I can see what it found.

Next run ATF and SAS:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Here is the mbam scan before that one



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5096

Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 7.0.5730.13

11/11/2010 4:04:38 PM
mbam-log-2010-11-11 (16-04-38).txt

Scan type: Quick scan
Objects scanned: 162706
Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 44
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\fxsstray.dll (Backdoor.Bot) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Userinit (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\winid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\nofolderoptions (Hijack.FolderOptions) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnyc (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkayc (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnuq (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrrb (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrspe (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrta (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnoc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrruf (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrtc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxromc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkbuqc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkdw+ (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkerb (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkeuf (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkevc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkfpc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkfsc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkzsc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\upc+mv0nqdajsiv (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnyc (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkayc (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkfsc (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cftmon (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnuq (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrrb (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrspe (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrta (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrnoc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrruf (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxrrtc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hnukrcoxromc (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkbuqc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkdw+ (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkerb (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkeuf (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkevc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkfpc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mkzsc (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\upc+mv0nqdajsiv (Trojan.Downloader.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Documents and Settings\rrackley.ESEC\Application Data\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\fxsstray.dll (Backdoor.Bot) -> Delete on reboot.
C:\Documents and Settings\rrackley.ESEC\Local Settings\Temp\iexplorer.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\us?rinit.exe (Rogue.Antivirus2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\rrackley.ESEC\Local Settings\Temp\dwm.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\rrackley.ESEC\Local Settings\Temp\iexplarer.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Here is the sas log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/11/2010 at 04:39 PM

Application Version : 4.45.1000

Core Rules Database Version : 5847
Trace Rules Database Version: 3659

Scan type : Quick Scan
Total Scan Time : 00:10:45

Memory items scanned : 625
Memory threats detected : 0
Registry items scanned : 1752
Registry threats detected : 2
File items scanned : 8878
File threats detected : 90

Malware.Trace
HKU\S-1-5-21-1740846622-1781890777-1232828436-1030\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer#idstrf [ 1-1CB81E6468A9366 ]
HKU\S-1-5-21-1740846622-1781890777-1232828436-1030\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER#NOFOLDEROPTIONS

Trojan.Agent/Gen-Exploit
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WSTB\64BX86.EXE

Adware.Tracking Cookie
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\PHSJ88JW ]
C:\Documents and Settings\NetworkService\Cookies\system@yieldmanager[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.pointroll[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@xml.trafficengine[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adecn[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@atdmt[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@lucidmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@bizzclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@2o7[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@interclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@apmebf[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@advertise[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ru4[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.bcserving[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.bcserving[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@burstbeacon[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@technoratimedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adcloudmedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adbrite[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@adserver.adtechus[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@invitemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@burstnet[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@enhance[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@xtreme-advertising[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@eyewonder[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@media6degrees[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@steelhousemedia[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@mediaplex[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@casalemedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@bs.serving-sys[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.pubmatic[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@legolas-media[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@realmedia[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@content.yieldmanager[3].txt
C:\Documents and Settings\NetworkService\Cookies\system@fastclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@zedo[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ads.undertone[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@www.burstbeacon[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@a1.interclick[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@tribalfusion[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@www.burstnet[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@serving-sys[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@questionmarket[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@cdn1.trafficmp[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@trafficmp[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@revsci[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@ad.candystand[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@pointroll[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@cdn.jemamedia[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@amex-insights[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@clickthrough.kanoodle[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@imrworldwide[2].txt
C:\Documents and Settings\NetworkService\Cookies\system@collective-media[1].txt
C:\Documents and Settings\NetworkService\Cookies\system@doubleclick[1].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@media.adrevolver[1].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@doubleclick[1].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@adrevolver[1].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@adopt.specificclick[1].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@atdmt[2].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@fastclick[2].txt
C:\Documents and Settings\rrackley\Cookies\rrackley@tribalfusion[1].txt
adsatt.espn.go.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
bannerfarm.ace.advertising.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
cdn1.eyewonder.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
cdn4.specificclick.net [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
core.insightexpressai.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
googleads.g.doubleclick.net [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
imagec05.247realmedia.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
interclick.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
m1.2mdn.net [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
macromedia.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
media.underarmour.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
media1.break.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
objects.tremormedia.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
s0.2mdn.net [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
secure-us.imrworldwide.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
spe.atdmt.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
speed.pointroll.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
static.2mdn.net [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
www.espnmediazone.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]
zedo.com [ C:\Documents and Settings\rrackley.ESEC\Application Data\Macromedia\Flash Player\#SharedObjects\RM8XHKGH ]

Trojan.Agent/Gen-AVP
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\AVP.EXE

Trojan.Dropper/Gen-NV
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\AVP32.EXE

Trojan.Agent/Gen-Fuffan
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\DNE49.TMP.EXE

Trojan.Agent/Gen-Backdoor[FakeAlert]
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\LOGIN.EXE
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\WIN.EXE

Trojan.Agent/Gen-Dropper
C:\DOCUMENTS AND SETTINGS\RRACKLEY.ESEC\LOCAL SETTINGS\TEMP\USER.EXE

Hi, I see you have not installed Service Pack 3 (SP3) for XP,this is a malware vulnerability.

Now We are improving here. MBAM needs an update and we want to do an online scan after that. Let me know how it's running after these.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

• Click the green button.
• Read the End User License Agreement and check the box:
• Check .
• Click the button.
• Accept any security warnings from your browser.
• Check
• Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
• Click the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer.
• If offered the option to get information or buy software at any point, just close the window.
• The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
• When the scan completes, push
• Push , and save the file to your desktop as ESETScan.txt.
• Push the button, then Finish.
• Copy and paste the contents of ESETScan.txt in your next reply.

Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt

• Click Ok and the scan results will open in Notepad.
• Copy and paste the contents of log.txt in your next reply.

-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

I'm not sure why this user doesn't have XP SP 3 I will install it for him. He was set to use automatic updates, and automatically install them, but for whatever reason, SP3 has never been installed. I will do this when I get to a point where things seem more stable Right now I am rebooting into normal mode as that user and re-running malwarebytes, after an update and then the ESET online scan

Latest mbam scan in normal windows mode...
now starting ESET online scan


*************************************************

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5121

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

11/15/2010 2:39:59 PM
mbam-log-2010-11-15 (14-39-59).txt

Scan type: Quick scan
Objects scanned: 163837
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b1ba20c1-a503-59bd-f413-03b53a2c8953} (Trojan.ErtFor) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

ESET scanner running, so far it's found
JS/Trojan Downloader Agent.NWG trojan

still scanning

dang, about 93% through online scan and my mouse and keyboard are frozen again... can't complete scan, PC is hung

Edited by agilulf, 15 November 2010 - 03:20 PM.

Reboot/hard boot if needed.

basically, when it hangs I have no choice but to power off hard... I tried to update superantispyware in normal mode and it froze again... I am trying to go back into safemode with networking and see if I can run an update.

When I rebooted the PC after powering down, it took like 15 minutes before desktop loaded normally, I think it my be getting re-infected, don't know for sure

I cannot get SAS to run a complete scan even in safe mode with networking, I just get a frozen hung PC with no keyboard or mouse control

Edited by agilulf, 15 November 2010 - 04:08 PM.

Matbe we can run DrWeb while in Safe with Networking

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• Please be patient as this scan could take a long time to complete.
• When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
• Click Select All, then choose Cure > Move incurable.
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

I still an unable to get SAS to run even in safe mode with networking. I just get a frozen hung PC with no keyboard or mouse control

I am trying to get the ESET scanner to run online with safemode w networking

Edited by agilulf, 15 November 2010 - 04:27 PM.