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all search engines being redirected

Started by jessica1 , Nov 15 2010 10:28 AM

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#1 jessica1

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Local time:05:54 AM

Posted 15 November 2010 - 10:28 AM

hello, and thank you in advance for your help. I have an acer one netbook running xp. Just recently, my search engines (google, msn, etc) have been redirected. I have run various programs to try to remove, but to no avail.
I have no problem restoring the computer to factory settings to get rid of the problem, but keep getting a message saying my hard drive is not configured for a restore. Not sure what would be easier since I am a novice, removing the malware or restoring to factory settings. Any advice would be appreciated. Thank you.

Edited by Orange Blossom, 15 November 2010 - 02:53 PM.
Move to AII for initial assistance. ~ OB