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Possible solution to text getting blanked out

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#1 DarrenM


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Posted 15 November 2010 - 07:40 AM

Hi there,

I am a computer technician and at least 8 of my clients so far have the same problem that the text just blanks out in whatever program they are working in. The only temporary fix was to reboot.

I ran endless anti-virus, anti-spyware, anti-malware programs, as well as Combo-Fix but nothing was found and the problem still existed.

I have been scouring endless forums in the hope of finding a solution.

From what I can see, this bug seems to have come about following a recent Windows Update.

Either way the only solution that I have found to date that seems to remedy this bug is as follows:

Go to the directory: 'C:\Windows' and make a copy of the file: 'explorer.exe' so you have backup. Then rename: 'explorer.exe' to: 'explorer1.exe'.

Next, open the Registry Editor (Start -> Run 'regedit' OK), and navigate to the following location:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]

In the right hand pane, locate the key 'Shell' and double click on it. Change its value from: 'Explorer.exe' to: 'explorer1.exe'. Click 'OK' to accept the change and then exit the Registry Editor.

Finally, reboot the computer and hopefully that should do the trick.

Lottsa luck,


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#2 cryptodan


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Posted 15 November 2010 - 12:55 PM

Combofix is a very powerful tool, and can render a computer useless without strict supervision of someone who knows how to use it.

What kind of computers do you have?

I can assure you that this wasn't part of any Windows Updates as there would be a lot of people complaining.

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