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windows and menues going blank

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#1 zuio


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  • Local time:08:42 PM

Posted 15 November 2010 - 01:30 AM


this topic has been transferred from

my wife (using Firefox on her laptop) and myself (Chrome are plagued by the same problem. Suddenly, all windows and menues become empty, just white. If I try to launch a program, the dos windows says "cant run this program".

We use Antivir and did all kind of online virus scans, plus Malwarebytes and Combofix, to no avail.
I searched on the web if anyone knows such behavior and a way to remove it, do you?


More remarks:
- During the scans, the error showed up again and I had to reboot.
- avast! had been deinstalled (replaced by Antivir), yet shows up in the scans
- defraggler had been deinstalled, yet shows df. exe process

Attached Files

Edited by zuio, 15 November 2010 - 02:29 AM.

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#2 kahdah


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  • Local time:09:42 PM

Posted 23 November 2010 - 06:41 PM

Hello zuio

Welcome to BleepingComputer :)
Please let me know of any improvement to the machine and possibly a screenshot of what you are seeing to help determine the issue.
  • Download OTL to your desktop.
  • Double click on OTL to run it.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

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