Hi Everyone! My name is Dawn, I'm the mom of 8 kids (4 of my own, 4 step) and 5 grandkids. I love working with computers, building websites and troubleshooting problems... however, some of the newer programs have me a bit stumped and I feel like a schlump nagging my son to help me troubleshoot. He is in the middle of getting his bachelors degree in computer programming.... so it's easy to bug the poor guy. Well.... I'd like to do things on my own so here I am! I've already taken care of one problem on my daughter's laptop today since signing up with you fine folks. I'm happy to meet you and look forward to going through the forums.