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Security Essentials Virus - Still Can't Get Rid of It!


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16 replies to this topic

#1 citygirl24601

citygirl24601

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Posted 14 November 2010 - 03:22 PM

The Security Essentials virus got through our anti-virus software and firewall. I followed the instructions for http://www.bleepingcomputer.com/virus-removal/remove-fake-microsoft-security-essentials-alert on Friday when the attack started and several items were removed. However, the virus resurfaced that evening. I have repeated the removal steps 3 times (at least 1 time in safe mode because I could not actually login to my account because se2010.exe would hijack the login attempt and just leave a desktop screen with no icons) and each time infections are removed by Malewarebytes and a an immediate rescan shows up clean; however, the virus resurfaces. It is clear from the following symptoms that the virus is still buried in our system somewhere.
(1) I cannot access / download any Microsoft Updates. I get a "Internet Explorer cannot display the webpage" with a Diagnose Connection Problems button when trying to access Microsoft Updates. Do not have this issue on my laptop which is not infected
(2) Internet Explorer has a mind of it's own - I have to type in all the addresses -- using any google links take me to a site asking me to download an antivirus software (obviously the trojan at work). It also periodically pops up all by itself in a new IE window to bring up some similar site

If at all possible, I'd like to spare myself the days of agony that it would take me to reformat the drive, reinstall everything and reconfigure everything (I have a 1yo and 3yo and little time between them and work). I will be extremely grateful if you can help me accomplish this :).

The dss.txt log is below. I also did attempt to run gmer.exe but got a blue screen after 30min or so with error kwldypog.sys PAGE_FAULT_IN_NON_PAGED_AREA Address ED514FFB ED514000 Datestamp 4cd7b97f

Thanks for offering this invaluable service.

======================================================================================
DDS (Ver_10-11-10.01) - NTFSx86
Run by Deb at 14:10:58.92 on Sun 11/14/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.150 [GMT -5:00]

AV: ZoneAlarm Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\OLYMPUS\DeviceDetector\DM1Service.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Deb Alzner\My Documents\SoftwareFiles\BleepingComputer\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dellnet.com/
uWindow Title = Microsoft Internet Explorer provided by Roadrunner
uInternet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - c:\program files\zonealarm_security\tbZone.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - c:\program files\zonealarm_security\tbZone.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: {9404901D-06DA-4B23-A0EE-3EA4F64EC9B3} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [updatesst] "c:\documents and settings\deb alzner\application data\security essentials 2011\SE2010.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [<NO NAME>]
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
dRunOnce: [iLaHl02099] c:\documents and settings\all users\application data\ilahl02099\iLaHl02099.exe
mPolicies-explorer: <NO NAME> =
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\progra~1\aim95\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
LSP: c:\windows\system32\lspE0.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: se-2011-download.com
Trusted Zone: se-2011-payment.com
Trusted Zone: turbotax.com
Trusted Zone: se-2011-download.com
Trusted Zone: se-2011-payment.com
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxps://chsapps.carolinas.org/Citrix/ICAWEB/en/ica32/ica32t.exe
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1289701178359
DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://mail.mhc-law.com/Remote/msrdp.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://www.secureapps.carolinas.org/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://www.secureapps.carolinas.org/dana-cached/sc/JuniperSetupClient.cab
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 17.250.248.77 idisk0.mac.com idisk1.mac.com idisk2.mac.com idisk3.mac.com idisk4.mac.com idisk5.mac.com idisk6.mac.com idisk7.mac.com idisk8.mac.com idisk9.mac.com idisk10.mac.com idisk11.mac.com idisk12.mac.com idisk13.mac.com idisk14.mac.com idisk15.mac.com idisk16.mac.com idisk17.mac.com idisk18.mac.com idisk19.mac.com idisk20.mac.com idisk21.mac.com idisk22.mac.com idisk23.mac.com idisk24.mac.com idisk25.mac.com

============= SERVICES / DRIVERS ===============

R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2009-10-5 65584]
R1 NEOFLTR_600_12141;Juniper Networks TDI Filter Driver (NEOFLTR_600_12141);c:\windows\system32\drivers\NEOFLTR_600_12141.sys [2007-10-2 63024]
R1 NEOFLTR_650_14599;Juniper Networks TDI Filter Driver (NEOFLTR_650_14599);c:\windows\system32\drivers\NEOFLTR_650_14599.SYS [2009-9-12 77608]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2003-4-12 532224]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2010-9-2 26872]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2010-9-2 493048]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2009-12-7 103744]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2008-5-22 144704]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2008-5-22 54608]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2009-12-7 72936]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2009-12-7 33960]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2009-12-7 174952]
S3 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\adobe\elements organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
S3 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2008-10-28 156968]
S3 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-12-9 24652]

=============== Created Last 30 ================

2010-11-14 13:17:18 -------- d-----w- c:\docume~1\debalz~1\locals~1\applic~1\ZoneAlarm_Security
2010-11-14 12:57:04 -------- d-----w- c:\program files\Conduit
2010-11-14 12:57:03 -------- d-----w- c:\program files\ZoneAlarm_Security
2010-11-12 12:51:01 -------- d-----w- c:\docume~1\debalz~1\applic~1\Malwarebytes
2010-11-12 12:50:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-12 12:50:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-11-12 12:50:36 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-12 12:50:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-12 11:51:41 -------- d-----w- c:\docume~1\alluse~1\applic~1\iLaHl02099
2010-11-12 11:50:17 47490 ----a-w- c:\windows\system32\lspE0.dll
2010-11-12 11:50:16 0 ----a-w- c:\windows\system32\lspE0.tmp

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-06 14:02:01 256 ----a-w- c:\windows\system32\pool.bin
2010-09-02 14:20:54 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD1200JB-75CRA0 rev.16.06V16 -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x82F71446]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x82f77504]; MOV EAX, [0x82f77580]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x82F95AB8]
3 CLASSPNP[0xF8546FD7] -> nt!IofCallDriver[0x804E37D5] -> [0x82F82B38]
\Driver\atapi[0x82FADBC8] -> IRP_MJ_CREATE -> 0x82F71446
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x137; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskWDC_WD1200JB-75CRA0_____________________16.06V16#4457572d414d4338363334333033_038_0_0_0_0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x82F71292
user != kernel MBR !!!
sectors 234374998 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.

============= FINISH: 14:15:11.50 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:11 AM

Posted 22 November 2010 - 12:22 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply



Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

In your next post I need the following

1.logs from DDS
2.log from RKUnHooker
3.let me know of any problems you may have had
[/list]
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#3 citygirl24601

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Posted 22 November 2010 - 08:31 AM

Thank you VERY much for your response! I really appreciate it. I should be able to run these steps tonight and will post the logs once the steps are complete.

#4 gringo_pr

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Posted 22 November 2010 - 12:33 PM

:thumbup2:
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 citygirl24601

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Posted 22 November 2010 - 09:05 PM

Here are the dss and RKUnHooker logs. Let me know if you need anything else. Curious what the c:\docume~1\alluse~1\applic~1\iLaHl02099 and c:\windows\system32\lspE0.tmp files are.

=================
DSS.TXT

DDS (Ver_10-11-10.01) - NTFSx86
Run by Deb at 19:34:49.74 on Mon 11/22/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.277 [GMT -5:00]

AV: ZoneAlarm Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\OLYMPUS\DeviceDetector\DM1Service.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\SYSTEM32\notepad.exe
C:\Documents and Settings\Deb\My Documents\SoftwareFiles\BleepingComputer\dds.scr
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dellnet.com/
uWindow Title = Microsoft Internet Explorer provided by Roadrunner
uInternet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - c:\program files\zonealarm_security\tbZone.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: ZoneAlarm Security Toolbar: {91da5e8a-3318-4f8c-b67e-5964de3ab546} - c:\program files\zonealarm_security\tbZone.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: {9404901D-06DA-4B23-A0EE-3EA4F64EC9B3} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [<NO NAME>]
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [ISW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"
mPolicies-explorer: <NO NAME> =
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\progra~1\aim95\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxps://chsapps.carolinas.org/Citrix/ICAWEB/en/ica32/ica32t.exe
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1289701178359
DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://mail.mhc-law.com/Remote/msrdp.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://www.secureapps.carolinas.org/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://www.secureapps.carolinas.org/dana-cached/sc/JuniperSetupClient.cab
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 17.250.248.77 idisk0.mac.com idisk1.mac.com idisk2.mac.com idisk3.mac.com idisk4.mac.com idisk5.mac.com idisk6.mac.com idisk7.mac.com idisk8.mac.com idisk9.mac.com idisk10.mac.com idisk11.mac.com idisk12.mac.com idisk13.mac.com idisk14.mac.com idisk15.mac.com idisk16.mac.com idisk17.mac.com idisk18.mac.com idisk19.mac.com idisk20.mac.com idisk21.mac.com idisk22.mac.com idisk23.mac.com idisk24.mac.com idisk25.mac.com

============= SERVICES / DRIVERS ===============

R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2009-10-5 65584]
R1 NEOFLTR_600_12141;Juniper Networks TDI Filter Driver (NEOFLTR_600_12141);c:\windows\system32\drivers\NEOFLTR_600_12141.sys [2007-10-2 63024]
R1 NEOFLTR_650_14599;Juniper Networks TDI Filter Driver (NEOFLTR_650_14599);c:\windows\system32\drivers\NEOFLTR_650_14599.SYS [2009-9-12 77608]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2003-4-12 532224]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2010-9-2 26872]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2010-9-2 493048]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2009-12-7 103744]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2008-5-22 144704]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2008-5-22 54608]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2009-12-7 72936]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2009-12-7 33960]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2009-12-7 174952]
S3 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\adobe\elements organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
S3 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2008-10-28 156968]

=============== Created Last 30 ================

2010-11-22 17:59:27 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-11-22 17:59:26 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-11-14 13:17:18 -------- d-----w- c:\docume~1\debalz~1\locals~1\applic~1\ZoneAlarm_Security
2010-11-14 12:57:04 -------- d-----w- c:\program files\Conduit
2010-11-14 12:57:03 -------- d-----w- c:\program files\ZoneAlarm_Security
2010-11-12 12:51:01 -------- d-----w- c:\docume~1\debalz~1\applic~1\Malwarebytes
2010-11-12 12:50:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-12 12:50:37 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-11-12 12:50:36 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-12 12:50:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-12 11:51:41 -------- d-----w- c:\docume~1\alluse~1\applic~1\iLaHl02099
2010-11-12 11:50:16 0 ----a-w- c:\windows\system32\lspE0.tmp

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-06 14:02:01 256 ----a-w- c:\windows\system32\pool.bin
2010-09-02 14:20:54 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll

============= FINISH: 19:38:21.91 ===============

=================
ATTACH.TXT

DDS (Ver_10-11-10.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 1/29/2003 8:00:21 PM
System Uptime: 11/22/2010 12:52:13 PM (7 hours ago)

Motherboard: Dell Computer Corp. | |
Processor: Intel® Pentium® 4 CPU 2.40GHz | Microprocessor | 2386/533mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 112 GiB total, 1.029 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP2341: 11/20/2010 7:35:13 PM - System Checkpoint
RP2342: 11/22/2010 2:07:06 PM - System Checkpoint

==== Installed Programs ======================


Ad-Aware SE Personal
Adobe Acrobat 5.0
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Photoshop Elements 8.0
Adobe Photoshop.com Inspiration Browser
Adobe Premiere Elements 8.0
Adobe Reader 7.1.0
Adobe Shockwave Player 11.5
America Online
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
AOL Coach Version 1.0(Build:20011028.1)
AOL Instant Messenger
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atari Anniversary Edition
Audacity 1.2.6
BCM V.92 56K Modem
BlackBerry Desktop Software 5.0.1
BlackBerry Device Software Updater
BlackBerry® Media Sync
Bonjour
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera WIA Driver
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon Digital Camera USB WIA Driver
Canon EOS-1Ds Mark II WIA Driver
Canon EOS 5D WIA Driver
Canon EOS Kiss_N REBEL_XT 350D WIA Driver
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities Digital Photo Professional 3.0
Canon Utilities EOS Utility
Canon Utilities Original Data Security Tools
Canon Utilities PhotoStitch
Canon Utilities WFT-E1/E2 Utility
Canon Utilities ZoomBrowser EX
Cisco Connect
Citrix online plug-in - web
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (USB)
Citrix online plug-in (Web)
Citrix Web Client
Classic PhoneTools
Dell Digital Jukebox Driver
Dell Modem-On-Hold
Dell Picture Studio - Dell Image Expert
Dell ResourceCD
Dell Solution Center
Dell Support Center (Support Software)
DellSupport
Digital Line Detect
Dragon NaturallySpeaking 9
DVDSentry
Easy CD Creator 5 Basic
First Step Guide
Help and Support Customization
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Driver Diagnostics
hp instant support
hp officejet g series
iDisk Utility for Windows
ImageMixer VCD2
Intel® PRO Ethernet Adapter and Software
Intel® PROSet II
Intellex Player
Internet Explorer Q903235
iPod for Windows 2005-02-07
iPod for Windows 2005-10-12
iPod for Windows 2006-01-10
ItsDeductible Express
iTunes
Java™ 6 Update 15
Java™ 6 Update 7
Juniper Networks Network Connect 6.5.0
Juniper Networks Secure Application Manager
Juniper Networks Setup Client
KODAK Gallery Upload Software
Malwarebytes' Anti-Malware
McAfee VirusScan Enterprise
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Interactive Training
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Media Content
Microsoft Office XP Professional
Microsoft Publisher 2002
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Modem Helper
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
Musicmatch® Jukebox
MyDVD
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
OLYMPUS CAMEDIA Master 4.1
Olympus DSS Player
Omron Health Management Software
Paint Shop Pro 7
Palm Desktop by ACCESS
Philips Photo Manager 1.0
Picture Package
PowerDVD
Quicken 2005
QuickTime
RealPlayer Basic
Roxio Media Manager
SafeCast Shared Components
Scrapbook Factory Deluxe 3.0
Sdat 4270 5\19\2003
Seagate Manager Installer
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Sesame Street - Let's Go To Preschool
Sibelius Scorch Plugin 5.2.5.30
Skype™ 3.8
SmartSound Quicktracks for Premiere Elements 8.0
Sony USB Driver
Sound Blaster Live!
SpywareBlaster 4.2
Switch Sound File Converter
System Tool2011
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wnciper
TurboTax 2008 wrapper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wnciper
TurboTax 2009 wrapper
TurboTax Basic 2002
TurboTax Deluxe 2003
TurboTax Deluxe 2004
TurboTax Deluxe 2005
TurboTax Deluxe 2007
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2005
TurboTax ItsDeductible 2006
UltraEdit-32 Uninstall
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
USB Media Device Driver v1.19r003
VC 9.0 Runtime
Viewpoint Manager (Remove Only)
Viewpoint Media Player
WavePad Sound Editor
WebFldrs XP
WexTech AnswerWorks
Windows Backup Utility
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows Movie Maker 2.0
Windows XP Service Pack 3
WinZip Internet Browser Support
Yahoo! Toolbar
YOU DON'T KNOW JACK V1.0
ZoneAlarm
ZoneAlarm Toolbar

==== Event Viewer Messages From Past Week ========

11/22/2010 7:29:37 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD cdudf_xp ctxusbm Fips intelppm IPSec mfetdik MRxSmb NEOFLTR_600_12141 NEOFLTR_650_14599 NetBIOS NetBT RasAcd Rdbss Tcpip vsdatant
11/22/2010 6:55:06 PM, error: Removable Storage Service [111] - RSM could not load media in drive Drive 0 of library Generic Flash Disk USB Device.
11/22/2010 12:59:47 PM, error: Service Control Manager [7023] - The Automatic Updates service terminated with the following error: General access denied error
11/21/2010 4:21:50 PM, error: Service Control Manager [7024] - The Background Intelligent Transfer Service service terminated with service-specific error 2147952506 (0x8007277A).
11/21/2010 4:19:17 PM, error: Service Control Manager [7023] - The Automatic Updates service terminated with the following error: %%2147952506
11/21/2010 4:19:14 PM, error: Service Control Manager [7024] - The Bonjour Service service terminated with service-specific error 4294967295 (0xFFFFFFFF).
11/21/2010 4:19:14 PM, error: Service Control Manager [7023] - The IPSEC Services service terminated with the following error: The requested service provider could not be loaded or initialized.
11/21/2010 4:09:55 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD cdudf_xp ctxusbm Fips intelppm IPSec mfetdik MRxSmb NEOFLTR_600_12141 NEOFLTR_650_14599 NetBIOS NetBT RasAcd Rdbss Tcpip vsdatant WS2IFSL
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:55 PM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
11/21/2010 4:09:30 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
11/21/2010 4:09:08 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
11/21/2010 3:46:22 PM, error: Service Control Manager [7034] - The McAfee McShield service terminated unexpectedly. It has done this 4 time(s).
11/20/2010 12:01:03 AM, error: Service Control Manager [7034] - The McAfee McShield service terminated unexpectedly. It has done this 3 time(s).
11/19/2010 7:08:44 PM, error: VolSnap [25] - The shadow copy of volume C: was aborted because the diff area file could not grow in time. Consider reducing the IO load on this system to avoid this problem in the future.
11/19/2010 7:05:49 AM, error: Dhcp [1002] - The IP address lease 10.248.3.56 for the Network Card with network address 00FF0890C682 has been denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).
11/19/2010 12:25:44 AM, error: Service Control Manager [7034] - The McAfee McShield service terminated unexpectedly. It has done this 2 time(s).
11/18/2010 7:50:13 AM, error: Dhcp [1002] - The IP address lease 10.248.3.21 for the Network Card with network address 00FF0890C682 has been denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).
11/18/2010 7:45:43 AM, error: Dhcp [1002] - The IP address lease 10.248.3.48 for the Network Card with network address 00FF0890C682 has been denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).
11/18/2010 7:00:57 AM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer ERNIELAPTOP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{47EC58CF-6227-4D. The master browser is stopping or an election is being forced.
11/17/2010 12:10:27 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the McAfee McShield service to connect.
11/17/2010 12:10:27 AM, error: Service Control Manager [7000] - The McAfee McShield service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/17/2010 12:10:19 AM, error: Service Control Manager [7034] - The McAfee McShield service terminated unexpectedly. It has done this 1 time(s).
11/16/2010 8:55:17 PM, error: Service Control Manager [7023] - The DNS Client service terminated with the following error: No protocol sequences have been registered.
11/16/2010 8:55:16 PM, error: dnscache [11004] - Unable to start DNS Client service. Could not start the Remote Procedure Call (RPC) interface for this service. To correct the problem, you may restart the RPC and DNS Client services. To do so, use the following commands at a command prompt: (1) type "net start rpc" to start the RPC service, and (2) type "net start dnscache" to start the DNS Client service. For specific error code information, see the record data displayed below.
11/16/2010 8:55:07 PM, error: Dhcp [1002] - The IP address lease 10.248.3.212 for the Network Card with network address 00FF0890C682 has been denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).
11/16/2010 7:59:58 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
11/16/2010 7:07:16 PM, error: VolSnap [24] - There was insufficient disk space on volume C: to persist the shadow copy of volume C:. Diff area file growth failed.
11/16/2010 3:44:21 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdudf_xp ctxusbm Fips intelppm
11/16/2010 3:44:21 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the TrueVector Internet Monitor service to connect.
11/16/2010 3:44:21 AM, error: Service Control Manager [7000] - The TrueVector Internet Monitor service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/16/2010 2:49:24 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.
11/16/2010 2:48:53 PM, error: Service Control Manager [7022] - The McAfee McShield service hung on starting.
11/15/2010 9:52:27 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
11/15/2010 9:52:27 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

==== End Of File ===========================

=================
RKUnHooker Report

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #1
==============================================
>Drivers
==============================================
0xBF012000 C:\WINDOWS\System32\nv4_disp.dll 4247552 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 52.16 )
0x804D7000 C:\WINDOWS\system32\ntoskrnl.exe 2189952 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2189952 bytes
0x804D7000 RAW 2189952 bytes
0x804D7000 WMIxWDM 2189952 bytes
0xBF800000 Win32k 1855488 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xF7503000 C:\WINDOWS\System32\DRIVERS\nv4_mini.sys 1466368 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 52.16 )
0xF7256000 C:\WINDOWS\system32\drivers\P16X.sys 1331200 bytes (Creative Technology Ltd., WDM Audio Miniport)
0xF73BE000 C:\WINDOWS\System32\DRIVERS\BCMSM.sys 1101824 bytes (Broadcom Corporation, Modem Device Driver)
0xF8389000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xF5CDC000 C:\WINDOWS\System32\vsdatant.sys 528384 bytes (Check Point Software Technologies LTD, ZoneAlarm Firewalling Driver)
0xF5BF7000 C:\WINDOWS\System32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xF7083000 C:\WINDOWS\System32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xF5DC2000 C:\WINDOWS\System32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xF3AE2000 C:\WINDOWS\System32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xBFFA0000 C:\WINDOWS\System32\ATMFD.DLL 286720 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xF3281000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xF5EAD000 C:\WINDOWS\System32\Drivers\cdudf_xp.SYS 241664 bytes (Roxio, CD-UDF NT Filesystem Driver)
0xF5F08000 C:\WINDOWS\System32\DRIVERS\Dot4.sys 208896 bytes (Microsoft Corporation, One Cool Transport)
0xF5E40000 C:\WINDOWS\System32\Drivers\UdfReadr_xp.SYS 208896 bytes (Roxio, CD-UDF NT Filesystem Reader Driver)
0xF84A7000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xF3C52000 C:\WINDOWS\System32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF835C000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xF7206000 C:\WINDOWS\system32\DRIVERS\ctoss2k.sys 180224 bytes (Creative Technology Ltd., Creative OS Services Driver (WDM))
0xF5C8F000 C:\WINDOWS\System32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xF318F000 C:\WINDOWS\system32\drivers\mfehidk.sys 172032 bytes (McAfee, Inc., Host Intrusion Detection Link Driver)
0xF5D5D000 C:\WINDOWS\System32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xF5D85000 C:\WINDOWS\System32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xF2438000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xF7232000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xF74CB000 C:\WINDOWS\System32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xF71C3000 C:\WINDOWS\System32\DRIVERS\e100b325.sys 143360 bytes (Intel Corporation, NDIS 5 driver)
0xF739B000 C:\WINDOWS\System32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xF5CBA000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806EE000 ACPI_HAL 131840 bytes
0x806EE000 C:\WINDOWS\system32\hal.dll 131840 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF71E6000 C:\WINDOWS\system32\DRIVERS\ctsfm2k.sys 131072 bytes (Creative Technology Ltd, SoundFont® Manager (WDM))
0xF843F000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF8477000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xF7192000 C:\WINDOWS\System32\Drivers\pwd_2k.SYS 118784 bytes (Roxio, Win2000 Framework for Packet Write Driver)
0xF8342000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xF845F000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xF5B2B000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF8416000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xF711A000 C:\WINDOWS\System32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xF5DAB000 C:\WINDOWS\system32\Drivers\NEOFLTR_650_14599.SYS 94208 bytes (Juniper Networks, NetBIOS Redirector)
0xF3DC5000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xF5BE3000 C:\WINDOWS\system32\DRIVERS\ctxusbm.sys 81920 bytes (Citrix Systems, Inc., Citrix USB Filter Driver)
0xF71AF000 C:\WINDOWS\System32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xF74EF000 C:\WINDOWS\System32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xF5E1B000 C:\WINDOWS\System32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF842D000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xF2487000 C:\WINDOWS\system32\drivers\mfeavfk.sys 69632 bytes (McAfee, Inc., Anti-Virus File System Filter Driver)
0xF8496000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xF70E1000 C:\WINDOWS\System32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xF76B9000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xF8646000 C:\WINDOWS\System32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xF8636000 C:\WINDOWS\System32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xF8616000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF36F2000 C:\WINDOWS\system32\drivers\mfeapfk.sys 61440 bytes (McAfee, Inc., Access Protection Filter Driver)
0xF8656000 C:\WINDOWS\System32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xF76D9000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF86E6000 C:\WINDOWS\System32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xF8726000 C:\WINDOWS\System32\Drivers\NEOFLTR_600_12141.SYS 57344 bytes (Juniper Networks, NetBIOS Redirector)
0xF84F6000 nvmmbh.sys 57344 bytes
0xF8546000 C:\WINDOWS\System32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF8626000 C:\WINDOWS\System32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF8686000 C:\WINDOWS\System32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF8526000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF8716000 C:\WINDOWS\system32\drivers\mfetdik.sys 49152 bytes (McAfee, Inc., Anti-Virus Mini-Firewall Driver)
0xF86A6000 C:\WINDOWS\System32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xF8566000 agp440.sys 45056 bytes (Microsoft Corporation, 440 NT AGP Filter)
0xF8676000 C:\WINDOWS\system32\DRIVERS\dsNcAdpt.sys 45056 bytes (Juniper Networks, dsNcAdapter)
0xF8766000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF8666000 C:\WINDOWS\System32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF8516000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF8696000 C:\WINDOWS\System32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF8506000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF86D6000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF8556000 PxHelp20.sys 40960 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xF86C6000 C:\WINDOWS\System32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF8536000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xF8606000 C:\WINDOWS\System32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xF86B6000 C:\WINDOWS\System32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xF8736000 C:\WINDOWS\System32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xF3722000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xF8586000 C:\WINDOWS\System32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF8856000 C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys 32768 bytes (Check Point Software Technologies, ZoneAlarm Browser Security)
0xF889E000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xF87B6000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF8896000 C:\WINDOWS\System32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF88AE000 C:\WINDOWS\System32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xF8866000 C:\DOCUME~1\DEBALZ~1\LOCALS~1\Temp\mbr.sys 28672 bytes
0xF885E000 C:\WINDOWS\system32\drivers\mfebopk.sys 28672 bytes (McAfee, Inc., Buffer Overflow Protection Driver)
0xF8776000 C:\WINDOWS\System32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xF88EE000 C:\WINDOWS\system32\DRIVERS\RimSerial.sys 28672 bytes (Research in Motion Ltd, RIM Virtual Serial Driver)
0xF88C6000 C:\WINDOWS\SYSTEM32\DRIVERS\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0xF88B6000 C:\WINDOWS\System32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF88BE000 C:\WINDOWS\System32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xF888E000 C:\WINDOWS\System32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xF87A6000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xF88FE000 C:\WINDOWS\System32\Drivers\dvd_2K.SYS 20480 bytes (Roxio, DVD-RAM AddOn Driver)
0xF8796000 C:\WINDOWS\System32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xF87AE000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF88F6000 C:\WINDOWS\System32\DRIVERS\omci.sys 20480 bytes (Dell Computer Corporation, OMCI Device Driver)
0xF877E000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF88D6000 C:\WINDOWS\System32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF88DE000 C:\WINDOWS\System32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xF88CE000 C:\WINDOWS\System32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF88E6000 C:\WINDOWS\System32\DRIVERS\wanatw4.sys 20480 bytes (America Online, Inc., Wan Miniport (ATW))
0xF87C6000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xF89DE000 C:\WINDOWS\System32\Drivers\cdrbsdrv.SYS 16384 bytes (B.H.A Corporation, CD-ROM Filter Driver for Windows2000/xp)
0xF899A000 C:\WINDOWS\System32\DRIVERS\Dot4Prt.sys 16384 bytes (Microsoft Corporation, Dot4 Printer Driver)
0xF898A000 C:\WINDOWS\system32\drivers\MODEMCSA.sys 16384 bytes (Microsoft Corporation, Unimodem CSA Filter)
0xF830D000 C:\WINDOWS\System32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xF496E000 C:\WINDOWS\System32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xF89DA000 C:\WINDOWS\System32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xF8906000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xF3E7E000 C:\WINDOWS\System32\drivers\CdaC15BA.SYS 12288 bytes
0xF8996000 C:\WINDOWS\System32\DRIVERS\Dot4Scan.sys 12288 bytes (Microsoft Corporation, One Cool Transport)
0xF5E97000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF89D6000 C:\WINDOWS\System32\DRIVERS\gameenum.sys 12288 bytes (Microsoft Corporation, Game Port Enumerator)
0xF89A2000 C:\WINDOWS\System32\Drivers\i2omgmt.SYS 12288 bytes (Microsoft Corporation, I2O Utility Filter)
0xF89EE000 C:\WINDOWS\System32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xF89E2000 C:\WINDOWS\system32\drivers\pfc.sys 12288 bytes (Padus, Inc., Padus® ASPI Shell)
0xF89BE000 C:\WINDOWS\System32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF8A8A000 C:\WINDOWS\System32\Drivers\ASCTRM.SYS 8192 bytes (Windows ® 2000 DDK provider, TR Manager)
0xF8A28000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF8A94000 C:\WINDOWS\System32\DRIVERS\dsunidrv.sys 8192 bytes (Gteko Ltd., GUniDriver)
0xF8A46000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF8A26000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF89FA000 intelide.sys 8192 bytes (Microsoft Corporation, Intel PCI IDE Driver)
0xF89F6000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF8A2A000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF8A88000 C:\WINDOWS\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver)
0xF8A00000 C:\WINDOWS\System32\PfModNT.sys 8192 bytes (Creative Technology Ltd., PCI/ISA Device Info. Service)
0xF8A2C000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF8A1C000 C:\WINDOWS\System32\Drivers\RootMdm.sys 8192 bytes (Microsoft Corporation, Legacy Non-Pnp Modem Device Driver)
0xF8A1E000 C:\WINDOWS\System32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF8A24000 C:\WINDOWS\System32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF89F8000 C:\WINDOWS\System32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xF8BF7000 C:\WINDOWS\System32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xF8C04000 C:\WINDOWS\System32\Drivers\Cdr4_xp.SYS 4096 bytes (Sonic Solutions, CDR4 CD and DVD Place Holder Driver (see PxHelp))
0xF8C05000 C:\WINDOWS\System32\Drivers\Cdralw2k.SYS 4096 bytes (Sonic Solutions, CDRAL Place Holder Driver (see PxHelp))
0xF8B1E000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xF8C06000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
==============================================
>Stealth
==============================================
0x03EC0000 Hidden Image-->SupportSoft.Agent.Sprocket.dll [ EPROCESS 0x822CF730 ] PID: 2436, 28672 bytes
0x03CA0000 Hidden Image-->SupportSoft.Agent.Sprocket.SupportMessage.dll [ EPROCESS 0x822CF730 ] PID: 2436, 45056 bytes
0xF331271D Unknown thread object [ ETHREAD 0x82DB0770 ] , 600 bytes
0x02E00000 Hidden Image-->sprtmessage.dll [ EPROCESS 0x822CF730 ] PID: 2436, 77824 bytes

#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 22 November 2010 - 09:28 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 citygirl24601

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Posted 23 November 2010 - 07:45 AM

Can I run combofix in Safe Mode (without networking)? If so, any idea why I get a message that McAfee Enterprise Scanner is executing and how I would disable it in safe mode? Processes running in safe mode are taskmgr.exe, explorer.exe, svchost.exe, lsass.exe, services.exe, winlogin.exe, csrss.exe, smss.exe, System, System Idle Process. I don't see any of the normal McAfee executables in the list. Let me know your thoughts.

#8 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 23 November 2010 - 11:38 AM

Hello

Yes you can run it in safe mode


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 citygirl24601

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Posted 23 November 2010 - 06:18 PM

Combofix Log
ComboFix 10-11-23.01 - Administrator 11/23/2010 17:41:41.1.1 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.337 [GMT -5:00]
Running from: c:\documents and settings\Deb \My Documents\SoftwareFiles\BleepingComputer\ComboFix.exe
AV: ZoneAlarm Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\AutoRun.ini
c:\windows\system32\Data
c:\windows\system32\drivers\etc\lmhosts
c:\windows\system32\fonts
c:\windows\system32\fonts\ACADEMY_.PFB
c:\windows\system32\fonts\ACADEMY_.PFM
c:\windows\system32\fonts\ACADEMY_.TTF

.
((((((((((((((((((((((((( Files Created from 2010-10-23 to 2010-11-23 )))))))))))))))))))))))))))))))
.

2010-11-23 01:46 . 2010-11-23 01:46 -------- d-----w- c:\program files\7-Zip
2010-11-22 17:59 . 2009-08-07 00:23 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-11-16 08:46 . 2010-11-22 02:26 -------- d-----w- c:\program files\Windows Live Safety Center
2010-11-14 12:57 . 2010-11-14 12:57 -------- d-----w- c:\program files\Conduit
2010-11-14 12:57 . 2010-11-14 12:57 -------- d-----w- c:\program files\ZoneAlarm_Security
2010-11-14 03:07 . 2010-11-22 00:36 -------- d-----w- c:\documents and settings\Administrator.ERNIEDESKTOP
2010-11-14 02:59 . 2010-11-14 02:59 -------- d-sh--w- c:\documents and settings\James Martin\IECompatCache
2010-11-14 02:35 . 2010-11-14 02:35 -------- d-----w- c:\documents and settings\James Martin\Application Data\Malwarebytes
2010-11-14 02:14 . 2010-11-14 02:14 -------- d-sh--w- c:\documents and settings\James Martin\PrivacIE
2010-11-14 02:12 . 2010-11-14 02:12 -------- d-----w- c:\documents and settings\James Martin\Local Settings\Application Data\SupportSoft
2010-11-14 02:11 . 2010-11-14 02:11 -------- d-sh--w- c:\documents and settings\James Martin\IETldCache
2010-11-12 12:50 . 2010-04-29 20:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-12 12:50 . 2010-11-12 12:50 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-11-12 12:50 . 2010-04-29 20:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-11-12 12:50 . 2010-11-21 22:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-11-12 11:51 . 2010-11-16 11:51 -------- d-----w- c:\documents and settings\All Users\Application Data\iLaHl02099
2010-11-12 11:50 . 2010-11-12 11:50 0 ----a-w- c:\windows\system32\lspE0.tmp
2010-11-11 14:29 . 2010-11-11 14:30 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-18 16:23 . 2002-08-29 11:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2002-08-29 11:00 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2002-08-29 11:00 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2002-08-29 11:00 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-10 05:58 . 2006-06-23 15:33 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58 . 2002-08-29 11:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58 . 2002-08-29 11:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-02 14:20 . 2009-04-01 00:43 1238528 ----a-w- c:\windows\system32\zpeng25.dll
2010-09-02 14:20 . 2004-09-03 00:57 69120 ----a-w- c:\windows\system32\zlcomm.dll
2010-09-02 14:20 . 2004-09-03 00:57 103936 ----a-w- c:\windows\system32\zlcommdb.dll
2010-09-01 11:51 . 2002-08-29 11:00 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42 . 2002-08-29 11:00 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02 . 2002-08-29 11:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57 . 2002-08-29 11:00 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 13:39 . 2002-08-29 11:00 357248 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-26 12:52 . 2009-04-15 02:53 5120 ----a-w- c:\windows\system32\xpsp4res.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{91da5e8a-3318-4f8c-b67e-5964de3ab546}"= "c:\program files\ZoneAlarm_Security\tbZone.dll" [2010-06-14 2734688]

[HKEY_CLASSES_ROOT\clsid\{91da5e8a-3318-4f8c-b67e-5964de3ab546}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{91da5e8a-3318-4f8c-b67e-5964de3ab546}]
2010-06-14 00:10 2734688 ----a-w- c:\program files\ZoneAlarm_Security\tbZone.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{91da5e8a-3318-4f8c-b67e-5964de3ab546}"= "c:\program files\ZoneAlarm_Security\tbZone.dll" [2010-06-14 2734688]

[HKEY_CLASSES_ROOT\clsid\{91da5e8a-3318-4f8c-b67e-5964de3ab546}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\System32\NvCpl.dll" [2003-10-06 5058560]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 122880]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-08-10 421888]
"ZoneAlarm Client"="c:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2010-09-02 1043968]
"ISW"="c:\program files\CheckPoint\ZAForceField\ForceField.exe" [2010-09-02 738808]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk /p \??\J:\0autocheck autochk *

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\AIM95\\aim.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\WINDOWS\\SYSTEM32\\ZoneLabs\\vsmon.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R1 NEOFLTR_600_12141;Juniper Networks TDI Filter Driver (NEOFLTR_600_12141);c:\windows\SYSTEM32\DRIVERS\NEOFLTR_600_12141.sys [10/2/2007 6:51 PM 63024]
R1 NEOFLTR_650_14599;Juniper Networks TDI Filter Driver (NEOFLTR_650_14599);c:\windows\SYSTEM32\DRIVERS\NEOFLTR_650_14599.SYS [9/12/2009 9:19 AM 77608]
S1 ctxusbm;Citrix USB Monitor Driver;c:\windows\SYSTEM32\DRIVERS\ctxusbm.sys [10/5/2009 9:08 AM 65584]
S2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [9/2/2010 7:26 AM 26872]
S2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\ISWSVC.exe [9/2/2010 7:26 AM 493048]
S3 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [9/6/2009 6:06 AM 169312]
S3 FreeAgentGoNext Service;Seagate Service;c:\program files\Seagate\SeagateManager\Sync\FreeAgentService.exe [10/28/2008 3:42 PM 156968]
S3 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [12/9/2007 9:12 AM 24652]
.
Contents of the 'Scheduled Tasks' folder

2010-11-21 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-11-23 c:\windows\Tasks\SystemStateBackup.job
- c:\windows\system32\ntbackup.exe [2001-08-18 03:36]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.dellnet.com/
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
DPF: DirectAnimation Java Classes - file://c:\windows\Java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://www.secureapps.carolinas.org/dana-cached/sc/JuniperSetupClient.cab
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-mcmscsvc
SafeBoot-MCODS



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-23 17:57
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-3465591383-2499508475-1815569418-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,25,0a,c3,de,d4,80,7e,4a,aa,33,60,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,25,0a,c3,de,d4,80,7e,4a,aa,33,60,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(796)
c:\windows\system32\l3codecx.acm
c:\windows\System32\ctmp3.acm
.
Completion time: 2010-11-23 18:03:31
ComboFix-quarantined-files.txt 2010-11-23 23:03

Pre-Run: 1,355,448,320 bytes free
Post-Run: 3,466,543,104 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 5C09DFB19A17A0BB17A6964F2DA33529

#10 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 24 November 2010 - 02:30 AM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 7.1.0
Java™ 6 Update 7


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#11 citygirl24601

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Posted 24 November 2010 - 05:58 PM

Hope you're doing well. All steps are completed and here's the next set of logs you requested.

Happy Thanksgiving!

==============================================
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5184

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

11/24/2010 5:37:52 PM
mbam-log-2010-11-24 (17-37-52).txt

Scan type: Full scan (C:\|)
Objects scanned: 331609
Time elapsed: 1 hour(s), 27 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\iexplore.sy_ (Malware.Trace) -> Quarantined and deleted successfully.

====================================
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:51:09 PM, on 11/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\OLYMPUS\DeviceDetector\DM1Service.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Roadrunner
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://chsapps.carolinas.org/Citrix/ICAWEB/en/ica32/ica32t.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1289701178359
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://mail.mhc-law.com/Remote/msrdp.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://www.secureapps.carolinas.org/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://www.secureapps.carolinas.org/dana-cached/sc/JuniperSetupClient.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DM1Service - OLYMPUS IMAGING CORP. - C:\Program Files\OLYMPUS\DeviceDetector\DM1Service.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 10281 bytes

#12 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 24 November 2010 - 09:22 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
      O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#13 citygirl24601

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Posted 26 November 2010 - 09:05 AM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - delete file error:The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - copy file error :The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=921f1ddaa33b8048bca85e2758acb34f
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-26 06:10:53
# local_time=2010-11-26 01:10:53 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 254548995 254548995 0 0
# compatibility_mode=9217 16777194 100 74 85452 55067820 0 0
# scanned=155852
# found=0
# cleaned=0
# scan_time=8614

#14 gringo_pr

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Posted 26 November 2010 - 09:10 AM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is a great read about PC Safety and Security - What Do I Need? from my friends at Tech Support Forum


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

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#15 citygirl24601

citygirl24601
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Posted 26 November 2010 - 09:17 AM

Thanks!!! I'll go through these steps tonight and tomorrow and let you know how they go. QUESTION -- Out of curiosity, where can I read more about rootkit viruses as well as how to read / interpret the various logs that we generated? Thanks again for all of your help! I really appreciate it!




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