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Help! Nasty Infection with Multiple Symptoms


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#1 Howie11

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Posted 14 November 2010 - 11:43 AM

My computer has a nasty infection of some kind, and searching through the various forums has not helped to resolve it. Here are the symptoms...hopefully someone can help me.

Note that for the last couple of months the machine has been periodically locking up. The amount of time it takes until this happens varies: Sometimes it will run overnight without an issue; sometimes it will lock as it is booting. I believe this is a hardware issue of some kind, not a virus/malware issue, but in the interests of giving all symptoms, I included this. I have run dskchk and a memory check, but neither resolved this issue. I finally decided to ignore it until it cheesed me off enough to take a deep dive into it and start reseating/swapping-out hardare components.

The rest of these symptoms began happening a few days ago. Not all happen all the time, but there is always SOMETHING that goes wrong soon after I boot.

(1) When I'm using IE, and I open a new tab, multiple other instances (windows) of IE open up (going to my home page), one after another.
(2) After the machine is on for a while, I get a "Generic Host Process for Win32 Services" error. After I click that I do not want to send the error report to MS, from then on (until I reboot) it takes forever to open an IE window/tab.
(3) The machine starts giving the "Exclaimation" sound effect every 30-40 seconds.
(4) Normally when I use MS Outlook, the border colors are a shade of blue. After some of the above issue begin happening, I notice that the MS Outlook border colors are beige.
(5) Once, when debugging this I was shutting down, and I got a message that the application "realupdater.exe" had some sort of issue and could not shut down. I googled that app, and found that "realupdater.exe" is a nasty thing, so I suspect it might be part of the problem.

I use TrendMicro Internet Security as my anti-virus software. To resolve the above issue I have tried to use Malwarebytes Anti-Malware, Spybot Search & Destroy, and the eval copy of Unhack me. I also tried to go back to a previous system restore point. Finally, I also ran Hijack This, but do not know enough about the utility to make informed decisions as to what I can "fix" and what I should leave alone.

Occasionally, as I'm trying some debugging activities, and I think I'm getting somewhere, the "machine lock" issue happens, adding to the general ambiance of this joyful experience (grin).

Any ideas on how I can get out of this digital hell?

Thanks!
Howie11

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#2 Howie11

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Posted 14 November 2010 - 11:45 AM

Note: I am running Windows XP Home Edition version 2002 SP3.

#3 cryptodan

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Posted 14 November 2010 - 11:48 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#4 Orange Blossom

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Posted 18 November 2010 - 09:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic361570.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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