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windows and menues going blank


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3 replies to this topic

#1 zuio

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Posted 14 November 2010 - 10:18 AM

Hi,

my wife (using Firefox on her laptop) and myself (Chrome are plagued by the same problem. Suddenly, all windows and menues become empty, just white. If I try to launch a program, the dos windows says "cant run this program".

We use Antivir and did all kind of online virus scans, plus Malwarebytes and Combofix, to no avail.
I searched on the web if anyone knows such behavior and a way to remove it, do you?

Thanks

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#2 cryptodan

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Posted 14 November 2010 - 10:45 AM

Since you have ran Combofix, then I would recommend the following:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 zuio

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Posted 15 November 2010 - 01:30 AM

topic transferred to
http://www.bleepingcomputer.com/forums/topic360652.html
with requested scan files.

Edited by zuio, 15 November 2010 - 02:27 AM.


#4 Orange Blossom

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Posted 15 November 2010 - 07:35 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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