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Save Picture As Dialog Box Crashes


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2 replies to this topic

#1 CallMeStorm

CallMeStorm

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  • 1 posts
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  • Local time:05:29 AM

Posted 14 November 2010 - 08:08 AM

Hi! I noticed on 11/13/10 that when I tried to right-click and save pictures from the web, the "save picture as" dialog box will load then immediately close causing the following message to appear:

This tab has been recovered. A problem with this page caused Internet Explorer to close and reopen this tab.

After three or so tries in IE8, the tab was no longer able to be recovered. This never resulted in IE8 shutting down but it did affect all other open instances of IE8 by resetting one or more of the tabs.

I next tried the Alt-PrintScreen and pasted in MS Paint. When I tried to either "Save" or "Save As" in that app, the dialog boxes loaded then immediately closed and the entire application shut down.

The "Save" and "Save As" dialog boxes don't crash in any of the MS Office 2007 software nor the Adobe software. I also don't have this problem in Mozilla Firefox but can't use it for MSN games and don't want two browers open.

I tried disabling all add-ons, resetting IE8 to default settings, updating IE8 to the Optimized version. Can't install IE9 because I'm on W-XP.

DDS log below:



DDS (Ver_10-11-10.01) - NTFSx86
Run by dgenese at 23:44:24.50 on Sat 11/13/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.446.89 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\TPSMain.exe
C:\WINDOWS\system32\dla\DLACTRLW.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\WINDOWS\FixCamera.exe
C:\WINDOWS\system32\ctfmon.exe
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Uniblue\RegistryBooster\rbmonitor.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\temp\Defogger.exe
C:\temp\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/
mSearchAssistant = hxxp://www.google.com/ie
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [IDMan] c:\program files\internet download manager\IDMan.exe /onboot
uRun: [WordWeb] "c:\program files\wordweb\wweb32.exe" -startup
uRun: [RegistryBooster] "c:\program files\uniblue\registrybooster\launcher.exe" delay 20000
uRunOnce: [UniblueRegistryBooster] "c:\program files\uniblue\registrybooster\launcher.exe" delay 20000
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [TPSMain] TPSMain.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [FixCamera] c:\windows\FixCamera.exe
mRun: [snp2uvc] c:\windows\vsnp2uvc.exe
mRun: [tsnp2uvc] c:\windows\tsnp2uvc.exe
mRun: [Cleanup] c:\docume~1\dgenese\locals~1\temp\2010111316412_mcappins.exe /v=3 /cleanup
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [msci] c:\docume~1\dgenese\locals~1\temp\20101113164054_mcinfo.exe /insfin
mRunOnce: [BrandClearStubs] RUNDLL32 IEDKCS32.DLL,BrandCleanInstallStubs >{adefa1b9-1ff9-4bcf-b12a-1a25a0617db0}
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Trusted Zone: msn.com\sas.zone
Trusted Zone: msn.com\zone
DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {94B82441-A413-4E43-8422-D49930E69764} - hxxp://216.148.96.22/Media/Visitorchat/TLIEFlash.CAB
DPF: {A4110378-789B-455F-AE86-3A1BFC402853} - hxxp://zone.msn.com/bingame/zpagames/zpa_shvl.cab55579.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: acaptuser32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dgenese\applic~1\mozilla\firefox\profiles\wb3rgu47.default\
FF - component: c:\documents and settings\dgenese\application data\idm\idmmzcc3\components\idmmzcc.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\sheena e. bright\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2010-11-4 312152]
R3 NaiAvFilter1;NaiAvFilter1;c:\windows\system32\drivers\naiavf5x.sys --> c:\windows\system32\drivers\naiavf5x.sys [?]
RUnknown MPFIREWL;MPFIREWL; [x]
S3 AVEO;USB2.0 PC Camera;c:\windows\system32\drivers\AVEOdcnt.sys [2010-11-2 224256]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]

=============== Created Last 30 ================

2010-11-14 04:43:52 630272 ----a-w- c:\temp\dds.scr
2010-11-14 04:41:37 50477 ----a-w- c:\temp\Defogger.exe
2010-11-13 23:58:39 4341184 ----a-w- c:\temp\downloads\uniblue registrybooster 2010 + speedupmypc 2010 (crack; serial) by root-08\setup\speedupmypc.exe
2010-11-13 23:58:37 4004296 ----a-w- c:\temp\downloads\uniblue registrybooster 2010 + speedupmypc 2010 (crack; serial) by root-08\setup\registrybooster.exe
2010-11-13 23:09:00 -------- d-----w- c:\docume~1\dgenese\applic~1\Uniblue
2010-11-13 23:08:57 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\~0
2010-11-13 23:08:55 -------- d-----w- c:\program files\Uniblue
2010-11-13 23:08:45 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\PackageAware
2010-11-13 23:08:22 6495720 ----a-w- c:\temp\registrybooster.exe
2010-11-13 23:03:12 -------- d--h--w- c:\windows\msdownld.tmp
2010-11-13 22:59:44 -------- d-----w- c:\program files\Microsoft
2010-11-13 22:58:46 -------- d-----w- c:\program files\Bing Bar Installer
2010-11-13 22:28:30 233936 ----a-w- c:\temp\uninstall_flash_player.exe
2010-11-13 19:06:15 -------- d-----w- C:\Kevin & Denise
2010-11-13 15:56:36 1195760 ------w- c:\windows\wweb32.dll
2010-11-13 15:55:16 18711752 ----a-w- c:\temp\wordweb6.exe
2010-11-13 15:50:56 -------- d-----w- C:\Sermons & Sunday School
2010-11-13 04:52:56 -------- d-----w- C:\Videos
2010-11-13 03:31:01 184320 ----a-w- c:\windows\system32\rsnp2uvc.dll
2010-11-13 03:30:59 320512 ----a-w- c:\windows\tsnp2uvc.exe
2010-11-13 03:30:57 94208 ----a-w- c:\windows\amcap.exe
2010-11-13 03:30:57 188928 ----a-w- c:\windows\FixCamera.exe
2010-11-13 03:30:57 -------- d-----w- c:\program files\common files\SNP2UVC
2010-11-11 13:07:10 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-11 13:07:10 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-11-10 17:03:23 -------- d-----w- C:\Downloaded Images
2010-11-10 00:35:39 -------- d-sh--w- c:\documents and settings\dgenese\IECompatCache
2010-11-07 01:33:46 -------- d-----w- c:\docume~1\alluse~1\applic~1\Control Center for Kodak Webcams
2010-11-07 01:33:45 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Control Center for Kodak Webcams
2010-11-07 01:29:50 -------- d-----w- c:\docume~1\alluse~1\applic~1\KodakWebcams
2010-11-07 01:28:20 -------- d-----w- c:\program files\Control Center for Kodak Webcams
2010-11-06 03:32:50 -------- d-----w- C:\Flash Files
2010-11-06 02:50:39 -------- d-----w- C:\Adobe CS5
2010-11-05 17:58:48 3584 ----a-r- c:\docume~1\dgenese\applic~1\microsoft\installer\{121634b0-2f4b-11d3-ada3-00c04f52dd52}\Icon386ED4E3.exe
2010-11-05 17:58:46 -------- d-----w- c:\program files\Windows Installer Clean Up
2010-11-05 17:58:12 -------- d-----w- c:\program files\MSECACHE
2010-11-05 17:57:41 359656 ----a-w- c:\temp\msicuu2.exe
2010-11-05 17:44:31 128152 ----a-w- c:\temp\wksw2k.exe
2010-11-05 17:44:09 -------- d-----w- c:\program files\WorksBkup
2010-11-05 06:07:22 1227128 ----a-w- c:\temp\cd upload files\PremiereElements_9_LS15.exe
2010-11-05 05:11:22 -------- d-----w- c:\program files\common files\Macrovision Shared
2010-11-05 05:10:45 22872 ----a-r- c:\windows\system32\AdobePDFUI.dll
2010-11-05 05:10:44 45392 ----a-r- c:\windows\system32\AdobePDF.dll
2010-11-05 04:11:54 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Apple Computer
2010-11-05 03:31:48 -------- d-----w- c:\docume~1\dgenese\applic~1\IObit
2010-11-05 03:31:45 -------- d-----w- c:\docume~1\alluse~1\applic~1\IObit
2010-11-05 03:31:39 -------- d-----w- c:\program files\IObit
2010-11-05 03:30:45 10031560 ----a-w- c:\temp\cd upload files\is360setup.exe
2010-11-04 23:32:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-11-04 23:32:25 -------- d-----w- c:\windows\system32\wbem\Repository
2010-11-04 23:32:07 -------- d-----w- c:\docume~1\alluse~1\applic~1\Reallusion
2010-11-04 23:31:49 -------- d-----w- c:\program files\Reallusion
2010-11-04 23:31:48 -------- d-----w- c:\program files\common files\Reallusion
2010-11-04 23:30:58 -------- d-----w- c:\program files\Picasa2
2010-11-04 13:21:51 -------- d-----w- c:\windows\pss
2010-11-04 13:17:58 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Innovative Solutions
2010-11-04 12:52:18 1304720 ----a-w- c:\temp\System_Tray_Cleaner.exe
2010-11-04 12:51:44 15633288 ----a-w- c:\temp\rminstall.exe
2010-11-04 12:28:37 -------- d-----w- c:\program files\SlySoft
2010-11-04 12:27:21 2734688 ----a-w- c:\temp\SetupCloneCD5314.exe
2010-11-04 12:13:35 -------- d-----w- c:\program files\Elaborate Bytes
2010-11-04 11:56:10 -------- d-----w- C:\Instructions, Etc
2010-11-04 10:26:53 -------- d-----w- C:\Christian Faith Images
2010-11-04 10:00:02 5183744 ----a-w- c:\temp\SetupCloneDVD2928Slysoft_2.exe
2010-11-04 09:59:51 6401144 ----a-w- c:\temp\SetupAnyDVD6710.exe
2010-11-04 02:31:38 1025992 ----a-w- c:\temp\SecurityScan_Release_small_2.exe
2010-11-04 02:27:37 -------- d-----w- c:\program files\WordWeb
2010-11-02 23:46:07 28672 ----a-w- c:\windows\system32\MFC_InstDrvDLL.dll
2010-11-02 23:46:04 57344 ----a-w- c:\windows\system32\sx_cam_i420.dll
2010-11-02 23:46:04 36864 ----a-w- c:\windows\system32\AVEOcamintfc.ax
2010-11-02 23:46:04 224256 ----a-w- c:\windows\system32\drivers\AVEOdcnt.sys
2010-11-02 03:36:35 -------- d-----w- C:\Flash Pro CS5
2010-11-02 02:44:01 -------- d-----w- C:\Dawn
2010-11-02 01:40:27 -------- d-----r- c:\program files\Skype
2010-11-01 23:52:58 -------- d-----w- c:\docume~1\dgenese\applic~1\Reallusion
2010-11-01 23:51:28 3850760 ----a-w- c:\windows\system32\D3DX9_38.dll
2010-11-01 23:47:43 86032280 ----a-w- c:\temp\crazytalk.exe
2010-11-01 23:07:43 -------- d-----w- c:\program files\Snapshot Tool
2010-11-01 22:58:00 5504 -c--a-w- c:\windows\system32\dllcache\mstee.sys
2010-11-01 22:58:00 5504 ----a-w- c:\windows\system32\drivers\MSTEE.sys
2010-11-01 22:56:58 91136 ----a-w- c:\windows\system32\kswdmcap.ax
2010-11-01 22:56:58 53760 -c--a-w- c:\windows\system32\dllcache\vfwwdm32.dll
2010-11-01 22:56:58 53760 ----a-w- c:\windows\system32\vfwwdm32.dll
2010-11-01 22:56:58 43008 ----a-w- c:\windows\system32\ksxbar.ax
2010-11-01 22:56:57 61952 ----a-w- c:\windows\system32\kstvtune.ax
2010-11-01 22:56:56 20992 ----a-w- c:\windows\system32\dshowext.ax
2010-11-01 03:49:14 1228360 ----a-w- c:\temp\cd upload files\InDesign_7_LS1.exe
2010-10-31 21:31:13 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Microsoft Help
2010-10-31 21:23:51 -------- d-----w- C:\70th B-Day Celebration
2010-10-31 20:06:02 215920 ----a-w- c:\windows\system32\muweb.dll
2010-10-31 20:06:02 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-10-31 20:06:01 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-10-31 19:42:58 -------- d-----w- c:\docume~1\dgenese\applic~1\BSD
2010-10-31 19:39:26 9072 ------w- c:\windows\system32\drivers\cdr4_xp.sys
2010-10-31 19:39:25 9200 ------w- c:\windows\system32\drivers\cdralw2k.sys
2010-10-31 19:30:13 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Help
2010-10-31 19:00:18 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll
2010-10-31 19:00:18 954368 -c----w- c:\windows\system32\dllcache\mfc40.dll
2010-10-31 19:00:18 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll
2010-10-31 19:00:07 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll
2010-10-31 13:29:12 -------- d-----w- c:\program files\BitTorrent
2010-10-31 13:27:56 -------- d-----w- c:\docume~1\dgenese\applic~1\BitTorrent
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin7.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin6.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin5.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin4.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin3.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin2.dll
2010-10-31 13:09:55 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin.dll
2010-10-31 12:39:09 -------- d-----w- c:\windows\system32\scripting
2010-10-31 12:39:08 -------- d-----w- c:\windows\l2schemas
2010-10-31 12:39:07 -------- d-----w- c:\windows\system32\en
2010-10-31 12:39:06 -------- d-----w- c:\windows\system32\bits
2010-10-31 12:30:48 -------- d-----w- c:\windows\network diagnostic
2010-10-31 12:25:10 -------- d-----w- c:\windows\EHome
2010-10-31 12:15:55 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2010-10-31 04:56:22 1025992 ----a-w- c:\temp\SecurityScan_Release_small.exe
2010-10-31 04:50:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\regid.1986-12.com.adobe
2010-10-31 04:08:09 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\WinZip
2010-10-31 03:27:38 -------- d-----w- c:\program files\DAMN NFO Viewer
2010-10-31 03:26:27 269312 ----a-w- c:\temp\cd upload files\DAMN_NFO_Viewer_v2-10-0032-RC3.exe
2010-10-31 03:23:15 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Apple
2010-10-31 03:18:06 -------- d-----w- c:\docume~1\dgenese\locals~1\applic~1\Mozilla
2010-10-31 03:00:12 -------- d-----w- C:\Incomplete
2010-10-31 02:08:13 -------- d-----w- c:\docume~1\dgenese\applic~1\com.comcast.callerid.13A1FA90F0FC9DC009FB0956ADD0F13F8608561B.1
2010-10-31 02:08:03 -------- d-----w- c:\program files\Comcast Universal Caller ID
2010-10-31 01:58:02 12675272 ----a-w- c:\temp\AdobeAIRInstaller.exe
2010-10-31 01:44:10 1228424 ----a-w- c:\temp\cd upload files\FlashPro_11_LS1.exe
2010-10-31 01:22:49 -------- d-----w- c:\docume~1\dgenese\applic~1\IDM
2010-10-31 01:22:48 -------- d-----w- c:\docume~1\dgenese\applic~1\DMCache
2010-10-31 01:22:26 -------- d-----w- c:\program files\Internet Download Manager
2010-10-30 22:21:53 341919832 ----a-w- c:\temp\cd upload files\Dreamweaver_11_LS1.exe
2010-10-30 21:29:27 -------- d-----w- c:\docume~1\dgenese\applic~1\LimeWire
2010-10-30 21:06:29 744448 -c----w- c:\windows\system32\dllcache\helpsvc.exe
2010-10-30 21:05:45 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2010-10-30 20:54:13 1228400 ----a-w- c:\temp\cd upload files\Photoshop_12_LS1.exe
2010-10-30 15:56:53 351816 ----a-w- c:\temp\Adobe_Photoshop_CS5_Extended-AkamaiDLM.exe
2010-10-30 15:56:40 -------- d-----w- C:\temp
2010-10-30 14:25:45 -------- d-sh--w- c:\documents and settings\dgenese\PrivacIE
2010-10-21 12:50:31 12160 -c--a-w- c:\windows\system32\dllcache\mouhid.sys
2010-10-21 12:50:31 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2010-10-21 12:50:22 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys

==================== Find3M ====================

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll
2010-09-15 07:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-09-10 05:58:08 916480 ----a-w- c:\windows\system32\wininet.dll
2010-09-10 05:58:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-09-10 05:58:06 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll
2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys
2010-08-27 08:02:29 119808 ----a-w- c:\windows\system32\t2embed.dll
2010-08-27 05:57:43 99840 ----a-w- c:\windows\system32\srvsvc.dll
2010-08-26 12:52:45 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-08-23 16:12:04 617472 ----a-w- c:\windows\system32\comctl32.dll
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-16 08:45:00 590848 ----a-w- c:\windows\system32\rpcrt4.dll

============= FINISH: 23:45:48.80 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 22 November 2010 - 07:40 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,313 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:01:29 PM

Posted 02 December 2010 - 07:06 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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