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Windows cannot find 'C:\WINDOWS\csrss.exe'


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#1 pleomax

pleomax

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Posted 14 November 2010 - 07:55 AM

So the last few times I have restarted my computer, this error message has popped up:

"Windows cannot find 'C:\WINDOWS\csrss.exe.' Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search."

and here's my hijackthis log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 02:51:02 م, on 14/11/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\explorer.exe
D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
D:\WINDOWS\system32\LVCOMSX.EXE
D:\Program Files\Logitech\Video\LogiTray.exe
D:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe
D:\WINDOWS\RTHDCPL.EXE
D:\Program Files\Topos\cFosSpeed\cFosSpeed.exe
D:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
D:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
D:\Program Files\Common Files\Java\Java Update\jusched.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Internet Download Manager\IDMan.exe
D:\Program Files\Electronic Arts\EADM\Core.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Logitech\Video\FxSvr2.exe
D:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
D:\Program Files\Topos\cFosSpeed\spd.exe
D:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
D:\WINDOWS\system32\FsUsbExService.Exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\Program Files\Common Files\LightScribe\LSSrvc.exe
D:\Program Files\Common Files\Motive\McciCMService.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\HPZipm12.exe
D:\WINDOWS\system32\PnkBstrA.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Internet Download Manager\IEMonitor.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Mozilla Firefox\plugin-container.exe
D:\Program Files\DAEMON Tools Lite\DTLite.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\system32\msiexec.exe
D:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = socks=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = plimus.com,www.plimus.com,regnow.com,www.regnow.com,
R3 - URLSearchHook: SearchHook Class - {BC86E1AB-EDA5-4059-938F-CE307B0C6F0A} - D:\Program Files\DeviceVM\Browser Configuration Utility\AddressBarSearch.dll
R3 - URLSearchHook: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - D:\Program Files\Zynga\tbZyn0.dll
R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
F2 - REG:system.ini: Shell=explorer.exe C:\WINDOWS\system32\drivers\csrss.exe
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - D:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - D:\Program Files\BitComet\tools\BitCometBHO_1.4.8.11.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - D:\Program Files\Zynga\tbZyn0.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - D:\Program Files\Zynga\tbZyn0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HP Software Update] D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [LVCOMSX] D:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] D:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] D:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [or] c:\oteox\or.exe
O4 - HKLM\..\Run: [on] c:\oteox\on.exe
O4 - HKLM\..\Run: [ob] c:\oteox\ob.exe
O4 - HKLM\..\Run: [antinetcut2] C:\Program Files\Anti Netcut\Anti NetCut.exe
O4 - HKLM\..\Run: [BCU] "D:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [cFosSpeed] D:\Program Files\Topos\cFosSpeed\cFosSpeed.exe
O4 - HKLM\..\Run: [egui] "D:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [NokiaMServer] D:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
O4 - HKLM\..\Run: [NokiaMusic FastStart] "D:\Program Files\Nokia\Ovi Player\NokiaOviPlayer.exe" /command:faststart
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [PrintUtil] D:\Program Files\HP\HP Print Utility\PrintUtil.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "D:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Tok-Cirrhatus-2553] "D:\Documents and Settings\AHMED\Local Settings\Application Data\br6129on.exe"
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [IDMan] D:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [EA Core] "D:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Lite] "D:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://D:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://D:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Download all links with IDM - D:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - D:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - D:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\OFFICE~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: S&end to OneNote - res://C:\OFFICE~1\Office14\ONBttnIE.dll/105
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://D:\Program Files\BitComet\tools\BitCometBHO_1.4.8.11.dll/206 (file missing)
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - D:\Documents and Settings\AHMED\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: d:\windows\system32\nwprovau.dll
O15 - Trusted Zone: *.moove.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1280340287109
O16 - DPF: {BAEE131D-290A-4541-A50A-8936F159563A} (Crystal Print Control 10.2) - http://support.businessobjects.com/CRforVS2005/PrintControl.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9F62C497-73A8-4C38-B88A-7EFD8AACB149}: NameServer = 163.121.128.134,163.121.128.135
O17 - HKLM\System\CCS\Services\Tcpip\..\{A195562B-D0DA-418E-98D2-CFB0B5B48278}: NameServer = 4.2.2.2,4.2.2.3
O20 - Winlogon Notify: fsp_lmwl - Invalid registry found
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\system32\browseui.dll
O23 - Service: Browser Configuration Utility Service (BCUService) - DeviceVM, Inc. - D:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
O23 - Service: cFosSpeed System Service (cFosSpeedS) - cFos Software GmbH - D:\Program Files\Topos\cFosSpeed\spd.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - D:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - D:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: FsUsbExService - Teruten - D:\WINDOWS\system32\FsUsbExService.Exe
O23 - Service: HDD & SSD access service - Unknown owner - D:\Program Files\Common Files\BinarySense\disksvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KMService - Unknown owner - D:\WINDOWS\system32\srvany.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - D:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Motive Communications, Inc. - D:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - D:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - D:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - D:\Program Files\WinPcap\rpcapd.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - D:\Program Files\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - D:\Program Files\PC Tools Security\pctsSvc.exe
O23 - Service: ServiceLayer - Nokia - D:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 12218 bytes

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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,243 posts
  • OFFLINE
  •  
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  • Location:Romania
  • Local time:04:26 AM

Posted 22 November 2010 - 07:40 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • extract RKUnhooker to your desktop
    Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here - http://www.7-zip.org/
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 02 December 2010 - 07:06 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

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