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SOUND PROBLEMS WITH WINDOWS 7


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#1 Compton Gomes-Lozier

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Posted 14 November 2010 - 07:53 AM

14th November 2010


Hi Guys,

I seem to be having no end of problems with Windows 7. The sound keeps switching on and off.It would come for a day or so , then switch off for about three days to a week, then switch back on again for another day or so.
Whenever I try to play a video, whether from the hard drive or a CD or DVD, the picture would show but no voice.When I try to play music, whether from my hard drive or a CD, I would hear the instruments but no voice. If I try to play my lectures, whether stored on the hard drive or from a CD, there is no sound at all.
These are some of the remedial measures that I have tried but which have yielded no positive results:

(1) Upgrading the sound drivers. A message showed up on the screen that said my drivers were the latest and didn't need to be upgraded.
(2) Downloaded drivers from the motherboard manufacturer's website.
(3) Scanned the system with AVG,Spybot,Lavasoft,and Aries Remover. The first two for viruses and other malware and the last two for rootkits.It was suggested that I may have a rootkit infection.
(4) Reinstalled Windows 7 but to no avail.

Some details about my computer:
Biostar Tseries Motherboard.
Athlon AMD Phenom 9650 Quad core Processor.
2.3 GHz Processor speed
8 Gigs RAM
64 bit Operating System.

Is there some way for the problem to be solved? Is it a hardware or software problem or a combination of both.

Please advise.

With Thanks.

Compton

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#2 cryptodan

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Posted 14 November 2010 - 09:01 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 Compton Gomes-Lozier

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Posted 14 November 2010 - 08:55 PM

http://speccy.piriform.com/results/II1bEQivJFsm4zgpcE8TH0Y

#4 cryptodan

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Posted 14 November 2010 - 09:04 PM

What power supply do you have?

#5 Compton Gomes-Lozier

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Posted 15 November 2010 - 04:34 AM

In answer to your query. My Power Supply is a 600 Watt ATX Power Supply.
Hope this information is helpful.


Thanks Again


Compton

#6 cryptodan

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Posted 15 November 2010 - 12:07 PM

Do you know the exact model number?

#7 Compton Gomes-Lozier

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Posted 16 November 2010 - 04:11 AM

The exact model number is FX600-GLN. However, according to the ATX Power Supplies Web Site this particular model has been discontinued. It is a very good item so I'm not sure just why they discontinued it.

Thanks again for your continued interest and your assistance.


Compton




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